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September 13, 2018 at 1:30 pm
#76959
Elise Noromit
Member
Hello,
Enter your site via FTP, you should see these folders: http://prntscr.com/ktyzrh
Navigate to wp-content /wp-content/plugins http://prntscr.com/ktz0fk
Right-click and rename or delete http://prntscr.com/ktz0r2
Then try to install again.
Best Regards