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400 Bad Request when saving on the theme settings page

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • March 11, 2024 at 12:05 pm #547947

    raz.sofer
    Participant

    Hi, we started getting 400 Bad Request once we try to save a change in the panel.
    It was started around 3 days ago, but there was no change in the website nor plugins not updated.
    I have tried to disable all plugins except necessary and couldn’t get it to work.
    I have tied to disable cloudflare and route traffic trough the server and it did not work :/
    Tried clearing cache, etc.

    March 11, 2024 at 12:54 pm #547980

    Luke Nielsen
    Keymaster

    Hello,

    Try to disable mod_security on your server. It seems to block Theme Settings “save” requests. Contact your hosting provider for help.

    Kind Regards

    March 11, 2024 at 1:40 pm #548004

    raz.sofer
    Participant

    Hi, it solved it, but we are not feeling too comfortable to leave it off. Is there any other way to fix it?
    I also don’t understand why would it pop up after 1 year of using Modsecurity, it would be present from the beginning?

    March 11, 2024 at 3:51 pm #548067

    Luke Nielsen
    Keymaster

    Hello,

    In this case, most likely your server made some updates to the mod_security list so the issue showed after 1 year.

    Thank you for your time and have a good day!

    Kind Regards

    April 26, 2024 at 8:54 pm #561184

    raz.sofer
    Participant

    Fixed, thanks

    April 29, 2024 at 10:33 am #561573

    Luke Nielsen
    Keymaster

    Hello,

    You are welcome! If you do not mind, can you please leave a 5 stars rating for our theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot.

    Have a good day!

    Kind Regards

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Viewing 6 posts - 1 through 6 (of 6 total)

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