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403 Server Error – Forbidden

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  • March 7, 2022 at 7:13 pm #358459

    pointmarketing
    Participant

    Hi,

    After the last updates, I started getting 403 server errors. If I enable WooCommerce I get this error. When I switch to a different theme, everything works normally.

    Woodmart 6.3.0
    Woodmart Core 1.0.32
    WooCommerce 6.2.1

    Couldn’t find any error on log file on the server. Can you have an idea about this situation?

    Thanks in advance.

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    March 7, 2022 at 11:10 pm #358498

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please deactivate WP-Dateimanager and switch to the parent theme and check the issue.

    Best Regards

    March 9, 2022 at 3:41 pm #359254

    pointmarketing
    Participant

    Hi Elise,

    Nothing has change 🙁

    New Enviroment;
    Woodmart 6.3.1
    Woocommerce 6.3.0
    You can see actived all other plugins on attached image.

    Regards,

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    March 9, 2022 at 11:56 pm #359320

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins except these ones:

    Slider Revolution
    Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG
    Please switch to the parent theme.

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Best Regards

    March 10, 2022 at 1:35 pm #359609

    pointmarketing
    Participant

    Hi Elise,

    Just Toolset Types plugin deactivated. The exceptions are actived as you can see on attached image. I switched parent theme as well. Nothing has changed again 🙁

    If I deactive Woocommerce, forbidden page will gone.

    Is there any possiblity to get into admin panel via login details I give you on private content.

    Regards,

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    March 11, 2022 at 11:15 am #359880

    Elise Noromit
    Member

    Hello,

    We will need FTP access. Please insert the site admin access into the Private content below the message area.

    Best Regards

    March 11, 2022 at 5:55 pm #360010

    pointmarketing
    Participant

    Hi Elise,

    I added FTP access login credentials.

    I discovered a bug yesterday;
    [Wed Mar 09 15:53:36.161484 2022] [proxy_fcgi:error] [pid 6029:tid 139684164376320] [client 95.8.211.124:55000] AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Error: Call to undefined function XTS\\Elementor\\wc_get_product() in /var/www/vhosts/serenli.com/httpdocs/wp-content/themes/woodmart/inc/integrations/elementor/elements/class-image-hotspot.php:466\nStack trace:\n#0 /var/www/vhosts/serenli.com/httpdocs/wp-content/plugins/elementor/includes/base/controls-stack.php(2188): XTS\\Elementor\\Image_Hotspot->render()\n#1 /var/www/vhosts/serenli.com/httpdocs/wp-content/plugins/elementor/includes/base/widget-base.php(609): Elementor\\Controls_Stack->render_by_mode()\n#2 /var/www/vhosts/serenli.com/httpdocs/wp-content/plugins/elementor/includes/base/widget-base.php(750): Elementor\\Widget_Base->render_content()\n#3 /var/www/vhosts/serenli.com/httpdocs/wp-content/plugins/elementor/includes/base/element-base.php(447): Elementor\\Widget_Base->print_content()\n#4 /var/www/vhosts/serenli.com/httpdocs/wp-content/plugins/elementor/includes/base/element-base.php(741): Elementor\\Element_Base->print_element()\n#5 /var/www/vhosts/serenli.com/httpdocs/…’, referer: https://serenli.com/wp-admin/themes.php

    Best Regards.

    March 14, 2022 at 9:12 am #360482

    Elise Noromit
    Member

    Hello,

    Sorry for the delay.

    We have checked and seen the server blocks video. Please delete these elements: https://monosnap.com/file/ADl9DrkV2ltbGc3JgbHQVXe2EQ9sza and check again.

    If you have any questions please feel free to contact us.

    Best Regards

    March 14, 2022 at 5:31 pm #360742

    pointmarketing
    Participant

    Hi Elise,

    Amazing thank you so much.
    I wish all your wishes come true.

    Regards

    March 15, 2022 at 1:28 am #360793

    Elise Noromit
    Member

    You are welcome! We are here to help.

    Wish you a wonderful day!

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