Home Forums WoodMart – Premium Template An error occurred while updating Woodmart

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This topic contains 10 replies, has 3 voices, and was last updated by Elise Noromit Elise Noromit 1 week, 2 days ago.

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • #307309

    whalestech
    Customer

    An error occurred while updating Woodmart: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    Private Content Hidden
    #307343

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    If it does not help, make the full backup of your site and update via FTP https://xtemos.com/docs/woodmart/update-theme-2/

    If you need help, provide your site and FTP access to the private area.

    Best Regards

    #307418

    whalestech
    Customer

    I tried this but same error

    Private Content Hidden
    #307432

    Hello,

    Please make the full backup of your site and provide FTP access to the private area.

    Best Regards

    #307608

    whalestech
    Customer

    yes, full backup DONE

    Private Content Hidden
    #307659

    Hello,

    Please check your site now, I have updated the theme.
    If you have any questions please feel free to contact us.

    Best Regards

    #307770

    whalestech
    Customer

    Now okay.
    Thank you for good support.

    #307777

    We are always happy to help you, write to us when you have any difficulties or issues with our theme.

    We would be grateful for 5 stars rate on http://themeforest.net/downloads in case you are satisfied with our theme and customer service

    Thank you in advance

    #325264

    whalestech
    Customer

    now again same update problem

    An error occurred while updating Woodmart: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    #325266

    reda fawzy
    Customer

    when updating theme to latest version all icons disaapear

    #325306

    Hello,

    The credentials provided before are not valid.

    The problem may be caused by incorrect HTTP and HTTPS configuration: https://domain.com is the actual site URL, however, http://domain.com is used in Dashboard > Settings > General. In this case, it is necessary to configure URLs correctly.

    When you update the theme, deactivate all the plugins, as soon as you updated the theme, update all the plugins related to the theme and then activate all others.

    If you have any questions please feel free to contact us.

    Best Regards

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