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An error occurred while updating Woodmart
- This topic has 10 replies, 3 voices, and was last updated 3 years, 1 month ago by Elise Noromit.
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AuthorPosts
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July 17, 2021 at 2:03 pm #307309
whalestechParticipantAn error occurred while updating Woodmart: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
July 17, 2021 at 9:14 pm #307343
Elise NoromitMemberHello,
Thank you very much for choosing our theme and for contacting us.
Try to do the following to update the theme:
1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.
2. Go to Dashboard -> Updates and click on Check Again.
3. Activate the theme with your purchase code again.
4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.
If it does not help, make the full backup of your site and update via FTP https://xtemos.com/docs/woodmart/update-theme-2/
If you need help, provide your site and FTP access to the private area.
Best Regards
July 18, 2021 at 5:34 pm #307418
whalestechParticipantI tried this but same error
July 18, 2021 at 10:43 pm #307432
Elise NoromitMemberHello,
Please make the full backup of your site and provide FTP access to the private area.
Best Regards
July 19, 2021 at 7:33 pm #307608
whalestechParticipantyes, full backup DONE
July 20, 2021 at 12:01 am #307659
Elise NoromitMemberHello,
Please check your site now, I have updated the theme.
If you have any questions please feel free to contact us.Best Regards
July 20, 2021 at 2:27 pm #307770
whalestechParticipantNow okay.
Thank you for good support.July 20, 2021 at 3:56 pm #307777
Elise NoromitMemberWe are always happy to help you, write to us when you have any difficulties or issues with our theme.
We would be grateful for 5 stars rate on http://themeforest.net/downloads in case you are satisfied with our theme and customer service
Thank you in advance
October 14, 2021 at 7:20 pm #325264
whalestechParticipantnow again same update problem
An error occurred while updating Woodmart: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
October 14, 2021 at 7:29 pm #325266
reda fawzyParticipantwhen updating theme to latest version all icons disaapear
October 15, 2021 at 12:07 am #325306
Elise NoromitMemberHello,
The credentials provided before are not valid.
The problem may be caused by incorrect HTTP and HTTPS configuration: https://domain.com is the actual site URL, however, http://domain.com is used in Dashboard > Settings > General. In this case, it is necessary to configure URLs correctly.
When you update the theme, deactivate all the plugins, as soon as you updated the theme, update all the plugins related to the theme and then activate all others.
If you have any questions please feel free to contact us.
Best Regards
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