Button cannot click to go through whatsapp

Hello, I already put the link but seems like at the front-end it does not functionally to let the user go through it by clicking the “Send Request” button. Please do check from your end.

Attachments:

You must be logged in to view attached files.

Hi,
Sorry to hear about the inconvenience but can you please once make sure your WoodMart theme and Core plugin is updated to the latest version and then check back the issue again on your Site. The latest version of the Theme running is 7.1.4 and the Core version running is 1.0.36. If it is not updated then you can update the Theme and Core following the Documentation Guide: https://xtemos.com/docs-topic/update-the-theme/

If the issue still persists after updating the Theme and Core plugin, then could you please once try deactivating all the third party Plugins on your Site, remaining the Theme required ones activated. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue. If this doesn’t work for you then once also, try to activate the Parent Theme on your Site if you are using Child Theme on your Site.

If somehow the issue still persists, then please take complete Backup of your Site first, then provide us the WP-ADMIN Login details of your Site in the Private Content field along with the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

Best Regards.

Hello, Woodmart Team

As checked, I can’t click the button that sends a request to WhatsApp. Please do check & refer as the screenshot below.

Attachments:

You must be logged in to view attached files.

Hello,

I have visited your site the button is working on new tab.

Screenshot for clarification:
https://ibb.co/cL3d8PM.
Please check the buton setting.

If it is not workin then share the login url of our site i will check and give you a possible solution.

Best Regards.

Hello,

I still can’t click it directly. Here are the login details.

Hello,

I am not able to login into your site. Please send me the correct URL of WP admin so I will access your site and help you accordingly.

Best Regards.

I still can’t click it directly. Also, can you make this font weight thin? Here are the login details.

Attachments:

You must be logged in to view attached files.

Hello,

Your WhatsApp button issue has been resolved.

Please add the below code to the “Global Custom CSS” area in Theme Settings -> Custom CSS for button font size.

:is(.btn,.button,button,[type="submit"],[type="button"]) {
	font-size: 5px !important;
}

Best Regards,

Can you please make the font weight thinner? The code you provided to us seems to adjust the font size, not the font weight. Could you kindly double-check on your end? Thank you.

Hello,

Your issue has been solved. Please check the site after removing the brower cache.

Best Regards.

[Author]

Posts