Home Forums WoodMart support forum carousel is not working smoothly

carousel is not working smoothly

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  • #454090

    Ko Phyo
    Participant

    I used both AJAX Products Tabs and Products (Grid or carousel) widgets.
    My carousel style product tab is not working smoothly when i make mouse/touch dragging.
    What should I do to work smoothly?

    #454106

    Hello,

    Sorry to say but there isn’t a separate option available to enable related to Carousel to specifically run smoothly but the Carousel generally works fine.

    If it isn’t working fine at your end, then please once make sure your WoodMart theme and Core plugin is updated to the latest version and then check back the issue again on your Site. The latest version of the Theme running is 7.1.4 and the Core version running is 1.0.36. If it is not updated then you can update the Theme and Core following the Documentation Guide: https://xtemos.com/docs-topic/update-the-theme/

    If the issue still persists after updating the Theme and Core plugin, then could you please once try deactivating all the third party Plugins on your Site, remaining the Theme required ones activated. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue. If this doesn’t work for you then once also, try to activate the Parent Theme on your Site if you are using Child Theme on your Site.

    If somehow the issue still persists, then please take complete Backup of your Site first, then provide us the WP-ADMIN Login details of your Site in the Private Content field along with the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you

    Best Regards.

    #458553

    Ko Phyo
    Participant

    Here is what you request sir.
    It is still not working smoothly in mobile view.

    #458668

    Hello,

    Sorry to say but right now there is no option in Theme Settings available to achieve that. It requires Customization and this is beyond our limitations and support policy scope. Hope you can understand our limitations.

    Best Regards

Viewing 4 posts - 1 through 4 (of 4 total)