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Header on Tablet

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
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  • #443603

    pdlretail
    Participant

    Hi, so PC/ Laptop header works. Tablet in portrait mode (alongwith mobile) works fine however turn tablet to landscape and header goes completely.

    #443803

    Hello,

    Sorry to say but we didn’t seem to understand your concern. As far as we have checked the Landscape Tablet mode of your Site Header, it seems to appear fine: https://snipboard.io/BPCiIz.jpg

    Could you please elaborate your concern more with some useful Screenshots so that we can better understand and assist you accordingly.

    Best Regards

    #445386

    pdlretail
    Participant

    Please see below

    #445603

    Hello,

    Sorry to say but we didn’t get any attachments in your Topic response.

    And as we mentioned you earlier, we have checked your Site in Tablet mode too the Header seems to be appearing fine there visible: https://snipboard.io/zD4vJ8.jpg

    Please be more specific in your concern with some useful Screenshots so that we can better idea and assist you accordingly.

    Best Regards.

    #445657

    pdlretail
    Participant

    As below

    #445659

    pdlretail
    Participant

    Images attatched

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    #445761

    Hello,

    Firstly, your WoodMart Theme wasn’t updated to the latest version so we have done that. So, you can once again check the concern at your end.

    Secondly, as we are viewing the multiple viewports of your Site the Header seems to be appearing fine. Here is one example: https://snipboard.io/VxdARU.jpg

    So, if there is any sort of cache enabled on your Site. Please make sure to clear and flush it out completely from your Site and then check back the concern again.

    If the issue still persists, then could you please once try deactivating all the third party Plugins on your Site, remaining the Theme required ones activated. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue. If this doesn’t work for you then once also, try to activate the Parent Theme on your Site if you are using Child Theme on your Site.

    If somehow issue still persists, then please take complete Backup of your Site first, then provide us the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

    Best Regards.

Viewing 7 posts - 1 through 7 (of 7 total)