Home Forums WoodMart support forum hello, can you help me to fix the theme problem?

hello, can you help me to fix the theme problem?

Viewing 18 posts - 1 through 18 (of 18 total)
  • Author
    Posts
  • #475030

    igorcouto1983
    Participant

    HOme page with error

    #475193

    igorcouto1983
    Participant

    ????????????????????????????

    #475201

    Hello,

    On your Site, can you please once make sure your WoodMart theme and Core plugin are updated to the latest version and then check back the issue again on your Site? If it is not updated then you can update the Theme and Core following the Documentation Guide: https://xtemos.com/docs-topic/update-the-theme/

    If the issue still persists after updating the Theme and Core plugin, then could you please once try deactivating all the third party Plugins on your Site, with remaining the Theme required ones activated? If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue.

    If somehow the issue still persists, then please take a complete Backup of your Site first, then provide us the WP-ADMIN Login details of your Site in the Private Content field along with the permission to completely debug your Site which includes deactivating all the third-party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you
    Accordingly.

    Best Regards.

    #475227

    igorcouto1983
    Participant

    please you can do check?

    #475312

    igorcouto1983
    Participant

    Friends?

    #475490

    Hello,

    Sorry for the delay, can you please share the Cpanel login detials of your site so I will check some PHP settings from the server.

    Best Regards.

    #475491

    Hello,

    Sorry for the delay, can you please share the Cpanel login detials of your site so I will check some PHP settings from the server.

    Best Regards.

    #475656

    igorcouto1983
    Participant

    ok check please

    #475808

    Hello,

    Your issue has been solved. Please check the site after removing the browser cache.

    Best Regards.

    #475932

    igorcouto1983
    Participant

    Hello

    now the site has another error, please click on the product page

    https://dev.fidelessportsusa.com/product/inter-miami-adidas-home-football-shirt-2023-24-fan-version-2/

    #475933

    igorcouto1983
    Participant

    please,

    can you tell me why the checkout was blank?
    https://prnt.sc/TFYP_CExEZlo

    #476047

    Hello,

    There is no error on the Product page.

    Your issue has been resolved. Check back your site after completely clearing the browser cache.

    Best Regards.

    #476166

    igorcouto1983
    Participant

    Hello friend,

    I installed a plugin and I need to insert it on the side of the category, can you insert it please

    code [wpf-filters id=1]

    here
    https://prnt.sc/7saIBJ9W6iSW

    https://dev.fidelessportsusa.com/product-tag/atleticomineiro-2/

    #476167

    igorcouto1983
    Participant

    name plugin WBW Product Filter

    #476291

    Hello,

    Actually, your mentioned concern is specifically related to a third-party Plugin for which you might need to contact the respective Plugin Support because according to the Envato Policy, we don’t provide Support for the third-party Plugin

    Best Regards.

    #476404

    igorcouto1983
    Participant

    but i just asked you to tell me how i can insert the code in the sidebar, can you do that?

    because if not I will have to cancel the purchase and look for another theme, I already had a lot of problems with this theme and I would not want to change

    #476438

    igorcouto1983
    Participant

    I already managed to solve this problem, thanks for not helping

    #476521

    Hello,

    You are Most Welcome.

    We are glad that you managed to solve the problem yourself. You are Great!!!

    Let us know if there’s anything else we can do for you! You can always reach us at any time. We are always here to help you.

    Have a wonderful day.

    Topic Closed.
    Best Regards.

Viewing 18 posts - 1 through 18 (of 18 total)

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