Hello,
When you write a new message in the thread it goes to the top and that is why you wait longer for the reply.
Please edit the page and disable the sidebar in the page settings: https://xtemos.com/docs-topic/options-for-pages/
If your footer is displayed by widgets, you need to edit the titles in the Appearance > Footer columns 1,2,3,
In case, you created the footer via HTML block, you need to edit the appropriate HTML block.
Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.
Best Regards