Home Forums WoodMart – Premium Template I purchase the theme

This topic contains 26 replies, has 2 voices, and was last updated by Aizaz Imtiaz Awan Aizaz Imtiaz Awan 3 days, 22 hours ago.

Viewing 27 posts - 1 through 27 (of 27 total)
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  • #324827
    adilsaeed
    adilsaeed
    Customer

    I purchase the theme but not activate it yet and when we visit the website he tell me to purchase it again can you help me
    my website is http://www.timecare-sa.net

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    #324877

    Hello,

    First of all thanks for choosing our Theme, we are glad to be you in the WoodMart WordPress family :).

    You can activate your theme from Woodmart >> Theme License.

    Screenshot for Clarification: https://gyazo.com/2910324b5751675cac02b1bfb77f868f

    https://xtemos.com/docs/woodmart/installation-process/

    Best Regards.

    #324923
    adilsaeed
    adilsaeed
    Customer

    I do that but I see in the menu link purchase this theme and not remove from it
    look it in the attach file
    and there is another problem NOT FOUND in the first page
    look it in the attach file
    the website is http://www.timecare-sa.net

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    #324936
    adilsaeed
    adilsaeed
    Customer
    #325009
    adilsaeed
    adilsaeed
    Customer

    can you replay to me

    #325091

    Hello,

    For the front page issue please read the following articles for help:

    https://www.wpbeginner.com/wp-themes/how-to-create-a-custom-homepage-in-wordpress/
    https://wordpress.com/learn/bonus-round-get-a-home-page/

    And for the theme activation issue, provide the admin panel login details of the website and the Purchase code in the private content area to check it myself and help you out accordingly.

    Best Regards.

    #325265
    adilsaeed
    adilsaeed
    Customer

    ok for the admin in the Private Content

    Private Content Hidden
    #325267
    adilsaeed
    adilsaeed
    Customer

    and when you login to the admin please resolve this issue
    1. I need to set up retail version but i see this error
    Import AJAX problem. Try to disable all external plugins and check the problem with your hosting provider. If it will not help, contact our theme support for help.
    2. when we link english link in the main menu i see this error
    This site can’t be reachedCheck if there is a typo in timecare-sa.net_.
    DNS_PROBE_FINISHED_NXDOMAIN

    please I purchase this theme and I need to work well and normally we waiting for your help my dear

    #325345

    Hello,

    I have logged into your website and the Theme is already activated on your website.

    1) As you are getting the error “Import AJAX problem” while importing base content.

    You might miss something or install the theme in an improper manner. Kindly read and follow the below documentation for an appropriate installation:
    https://xtemos.com/docs/woodmart/installation-process/
    https://xtemos.com/docs/woodmart/requirements-wordpress-set/

    For the demo content follow this documentation:
    https://xtemos.com/docs/woodmart/installation-process/#import-demo-content

    In case if it still displays that error then deactivate all the third-party plugins and provide your admin login details.

    2) Could you please check how it works with the default WordPress theme. Just to check whether the issue is with our theme or not.

    Regards.
    Xtemos Studios.

    #325434
    adilsaeed
    adilsaeed
    Customer

    the problem still no resolve can you please login to the admin and resolve it

    Private Content Hidden
    #325465

    Hello,

    I have logged into your website and the dummy content is imported.

    Screenshot for Clarification: https://gyazo.com/33b485a29b588f2ed2daba37108402a4

    Regards.
    Xtemos Studios.

    #325492
    adilsaeed
    adilsaeed
    Customer

    yes but can not set up the version of retail and I see again
    Import AJAX problem. Try to disable all external plugins and check the problem with your hosting provider. If it will not help, contact our theme support for help.
    and I not see also some Icon like shopping card and compare and more
    there is some error in this theme and not work well can you please resolve it also pls

    #325493
    adilsaeed
    adilsaeed
    Customer

    look the attach

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    #325611

    Hello,

    Please make a fresh install by reinstalling WordPress and then make all the necessary requirements as mentioned in our documentation.

    Then install the theme and the recommended plugins then tell me we will import the demo for you.

    And make sure that you don’t install any third-party plugins before importing the demo.

    Best Regards.

    #325628
    adilsaeed
    adilsaeed
    Customer

    ok we do this and tell you thanks for your help

    #325638
    adilsaeed
    adilsaeed
    Customer

    ok now I do all you need and install fresh one and make install recommended plugins I need to import the Retail demon and work normally
    we waiting and thanks for your help my dear

    Private Content Hidden
    #325643

    Hello,

    The retail demo is imported on your website. Please clear cache and check back.

    Screenshot for Clarification: https://gyazo.com/56020c52f3fc59d27dcf2e6583f82542

    Regards.
    Xtemos Studios.

    #325653
    adilsaeed
    adilsaeed
    Customer

    thank you we try to start customize it and add more lang how can we add another lang like arabic?

    #325664

    Hello,

    You are Most Welcome.

    You can read our detailed documentation for help:
    https://xtemos.com/docs/woodmart/faq-guides/translate-header-wpml/
    https://xtemos.com/docs/woodmart/translation/

    Best Regards.

    #325710
    adilsaeed
    adilsaeed
    Customer

    hi
    I do that from https://xtemos.com/docs/woodmart/translation/ then how can I make this website is 2 lang arabic and english by but this option in the main menu and footer I need the visiter choose between 2 lang
    thanks and waiting

    #325716
    adilsaeed
    adilsaeed
    Customer

    another issue I see 2 link in the menu not delete this links is
    SPECIAL OFFER and PURCHASE THEME
    because I purchase this theme
    can you please remove it or resolve this issue
    see the attach

    Attachments:
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    #325837
    adilsaeed
    adilsaeed
    Customer

    can you please replay for #post-325710
    we waiting for your help for it pls

    #325891

    Hello,

    To make your website Multilingual you need to use WPML Plugin that is 100% compatible with the theme.

    You can remove the links by editing the header from Woodmart >> Header Builder >> Edit header.

    Screenshot for Clarification: https://gyazo.com/e9fd485a51e4e225e207027884dd6f3f

    Regards.
    Xtemos Studios.

    #326093
    adilsaeed
    adilsaeed
    Customer

    the slider nor work or move can you login to admin and resolve it please

    Private Content Hidden
    #326165

    Hello,

    Could you please elaborate with the help of some relevant screenshots what issue you are facing with the slider to check it myself and help you out accordingly.

    Regards.
    Xtemos Studios.

    #326389
    adilsaeed
    adilsaeed
    Customer

    the slider stop in the first slide 1 and not work or move to the slide 2 and slide 3
    I sent to you attach file can you please visit the website http://www.timecare-sa.net
    look if the slider work normally or not

    Attachments:
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    #326492

    Hello,

    Your issue has been Resolved. Please clear cache and check back.

    Note: Please create new topics for each issue in the support system to avoid any confusion.

    Best Regards.

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