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Issues with Stripe
- This topic has 5 replies, 2 voices, and was last updated 1 year, 2 months ago by Elise Noromit.
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February 20, 2023 at 2:39 am #444489
henalon123ParticipantHi there, we recently started working with Stripe, we installed a plugin called : “Payment Plugins for Stripe WooCommerce”
For some reason the sticky add to cart on single product pages got corrupt, on mobile and on desktop,
This is what the plugin developer told us :“You have a Javascript error on your product page that appears to be interfering with the messaging when it’s first rendering. You should resolve that JS error. Here is a screenshot: https://ibb.co/BzGggqq
If the messaging isn’t rendering below the add to cart, that means your theme is altering the standard WooCommerce sequence of when the html is being rendered. Our plugin uses the standard woocommerce actions that fire before and after the price and add to cart button are rendered.”Please tell us how to fix it, we already disabled all plugins and changed to default theme and its working fine, its something from woodmart theme. We sent you product page example in the private area.
Waiting for your response,
Best regards.February 20, 2023 at 8:06 am #444531
Elise NoromitMemberHello,
Please make the full backup of your site and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.
Best Regards
February 20, 2023 at 3:36 pm #444675
henalon123ParticipantPlease refer to the first issue about the sticky add to cart, can you please take a look at this in mobile & desktop? maybe need to add some custom css code to fix it.
Waiting for your response,
Best regards.February 21, 2023 at 6:32 pm #445151
Elise NoromitMemberHello,
Please remove all the custom JS and check how it works, if the problem remains please insert the site admin access into the Private content below the message area. We will take a closer look at the case.
Best Regards
February 22, 2023 at 4:11 pm #445424
henalon123ParticipantHi there, we can see the sticky add to cart problem is still remain on mobile devices, here’s a screenshot : https://ibb.co/VQYbf17
We gave you admin access in the private area.
Waiting for your response,
Best regards.February 24, 2023 at 3:10 am #445889
Elise NoromitMemberHello,
Please add this code to the Theme Settings > Custom CSS > Global:
.wd-sticky-btn-cart .wc-stripe-clear, .wd-sticky-btn-cart .wc-stripe-product-checkout-container { display: none; }
Best Regards
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