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Issues with Stripe

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #444489

    henalon123
    Participant

    Hi there, we recently started working with Stripe, we installed a plugin called : “Payment Plugins for Stripe WooCommerce”
    For some reason the sticky add to cart on single product pages got corrupt, on mobile and on desktop,
    This is what the plugin developer told us :

    “You have a Javascript error on your product page that appears to be interfering with the messaging when it’s first rendering. You should resolve that JS error. Here is a screenshot: https://ibb.co/BzGggqq
    If the messaging isn’t rendering below the add to cart, that means your theme is altering the standard WooCommerce sequence of when the html is being rendered. Our plugin uses the standard woocommerce actions that fire before and after the price and add to cart button are rendered.”

    Please tell us how to fix it, we already disabled all plugins and changed to default theme and its working fine, its something from woodmart theme. We sent you product page example in the private area.
    Waiting for your response,
    Best regards.

    #444531

    Hello,

    Please make the full backup of your site and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.

    Best Regards

    #444675

    henalon123
    Participant

    Please refer to the first issue about the sticky add to cart, can you please take a look at this in mobile & desktop? maybe need to add some custom css code to fix it.
    Waiting for your response,
    Best regards.

    #445151

    Hello,

    Please remove all the custom JS and check how it works, if the problem remains please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

    Best Regards

    #445424

    henalon123
    Participant

    Hi there, we can see the sticky add to cart problem is still remain on mobile devices, here’s a screenshot : https://ibb.co/VQYbf17
    We gave you admin access in the private area.
    Waiting for your response,
    Best regards.

    #445889

    Hello,

    Please add this code to the Theme Settings > Custom CSS > Global:

    .wd-sticky-btn-cart .wc-stripe-clear,
    .wd-sticky-btn-cart .wc-stripe-product-checkout-container {
    	display: none;
    }

    Best Regards

Viewing 6 posts - 1 through 6 (of 6 total)