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Mobile menu is not opening.
- This topic has 10 replies, 3 voices, and was last updated 2 years, 9 months ago by Elise Noromit.
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AuthorPosts
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February 19, 2022 at 6:05 pm #354535
[email protected]ParticipantHi, I’m unable to open the mobile menu it’s not responding
February 19, 2022 at 8:44 pm #354548
Elise NoromitMemberHello,
Please deactivate all the plugins except these ones:
Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVGIf the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.
In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.
Best Regards
February 20, 2022 at 8:03 am #354590
[email protected]ParticipantHey, it still doesnt work. i will send you my credential
February 20, 2022 at 7:49 pm #354650
Elise NoromitMemberHello,
Please deactivate Elementor Header & Footer Builder and check again.
Best Regards
March 14, 2022 at 12:37 pm #360596
shahanasParticipanthai, my sub category menu is not showing when i am opening in mobile view. please help me.
March 15, 2022 at 1:20 am #360789
Elise NoromitMemberHello,
I have checked on both: in the emulator and on my phone I see this: https://gyazo.com/22b237cd12eddaa8c24c519ae1611ad6
Please advise how I can reproduce the problem.
Best Regards
March 15, 2022 at 5:02 am #360812
shahanasParticipantSorry when i click the link you have sent now, menu is working properly. but in my theme its not working like this
March 15, 2022 at 5:20 am #360815
shahanasParticipantPlease see the attached screenshot.
Attachments:
You must be logged in to view attached files.March 15, 2022 at 10:12 am #360938
Elise NoromitMemberHello,
Your screen shows the mobile menu and Product categories tab. Do you want to replace/edit this menu? If you do, please check this manual: https://xtemos.com/docs-topic/adding-menu-to-the-site/
If it is not what you mean, please advise how do you need it should be.
Best Regards
March 15, 2022 at 10:36 am #360957
shahanasParticipantMy problem is, when i am opening theme in mobile version, the sub links of categories section are not working. in desktop while hovering mouse, it work properly
March 16, 2022 at 1:08 am #361157
Elise NoromitMemberHello,
Megamenu blocks are not supported by mobile view. You need to create a separate menu without a mega menu. You can create a multi-level menu instead.
If you have any questions please feel free to contact us.
Best Regards
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