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Order completion page problem

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #634469

    sasaeldeeb2020
    Participant

    The site is working fine when I go to place an order, the cart page comes up and it works fine, and as soon as it takes me to the order completion page, the Wood Mart logo appears, not my logo, and I don’t know where to edit it. The two pictures show how it works fine, and as soon as I go to complete the order and I go to this page, it crashes. I want to know where to edit it.

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    #634475

    sasaeldeeb2020
    Participant

    I want to know how I can fix this problem. I am currently in the Arabic interface, and when this sidebar appears, it appears in English.

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    #634650

    Hello,

    01. You are using the custom header on your site for the checkout page, Woodmart theme provides the option to create different headers for different pages:
    https://xtemos.com/docs-topic/how-to-set-different-header-for-specific-page/

    You can check the custom header for a checkout page and change the logo or change it with the default header.
    https://xtemos.com/docs-topic/options-for-pages/

    To edit the checkout page, Navigate to Layouts > Edit checkout Layout and customize it. Further, you can read more about the Layout Builder here: https://xtemos.com/docs-topic/woodmart-woocommerce-layout-builder/

    02. Can you please share the WP admin login details of your site with the site URL so I will check why this happens. I think you are using WPML plugin on the site for multi language translation?

    Best Regards.

    #634693

    sasaeldeeb2020
    Participant

    1- There is another problem when I make an order in the Arabic destination and I go to the basket page, it automatically changes the language to English, and also on the order completion page there is the same problem, the page that opens is only in English.

    2- The second problem is on the order completion page when I go to the order completion page in English, there are words in Arabic. I want to know where I can edit them, and also

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    #634892

    Hello,

    You have forgotten to send the site URL. Please send the site URL as well in the Private content.

    Best Regards.

    #635653

    sasaeldeeb2020
    Participant

    This is the website link

    #635912

    sasaeldeeb2020
    Participant

    I want to know how to adjust the slider settings for the phone’s interface without affecting the computer interface

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    #635927

    Hello,

    Please test this issue with the default theme. If the problem still occurs, then it is likely a plugin-related issue and not caused by the theme.

    If the issue persists even with the default theme, I recommend contacting the plugin support team for further assistance.

    Best Regards,

Viewing 8 posts - 1 through 8 (of 8 total)