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Single Product showing gap on mobile

Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • #549700

    FusionX
    Participant

    hi we have 2 differet size images on product featured image is wide and gallery image is long in length but bcz of that long image its showing gap on mobile

    #549913

    Hung Pham
    Keymaster

    Hi FusionX,

    Thanks for reaching to us and take our apologies for the long delay in answering due to the weekend.

    You should deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

    Regards,

    #550126

    FusionX
    Participant

    i think its not due to plugin bcz i have just few plugins related to woodmart on my this site, i think its according to image size i dont now how to adjust them in theme setting, i have attach the link of my old theme it should work like that

    #550210

    Hung Pham
    Keymaster

    Hi FusionX,

    To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently, if it’s possible.

    Regards,

    #550265

    FusionX
    Participant

    Details Added

    #550310

    FusionX
    Participant

    also the Reviews section is showing empty on product not showing any option how to give a review, kindly have a look there as well
    reviews are on in woocommerce setting.

    #550670

    Hung Pham
    Keymaster

    Hi FusionX,

    I can’t access your site, please check again https://prnt.sc/85UETfsbWU-N

    Regards,

    #550672

    FusionX
    Participant

    OK CHECK WITH THIS LINK

    #550942

    Hung Pham
    Keymaster

    Hi FusionX,

    Thanks for details.

    1. Gallery

    Please enable Main carousel auto height in the Theme Settings > Single > Images https://prnt.sc/k745WTzxopzf – I did that for you.

    2. Reviews

    That’s because you turned off Enable product reviews option in WooCommerce > Settings > Products tab > General https://prnt.sc/I46PJrcpton-

    If you have any questions please feel free to contact us.

    Regards,

    #551599

    FusionX
    Participant

    Thanks product problem is solved
    i have already turned on the reviews but reviews section is not showing anything

    #551601

    Hung Pham
    Keymaster

    Hi FusionX,

    I checked again and the option still not enabled. I did that, and now you have an option inside products to enable Reviews https://prnt.sc/V_O5elqupie4

    Regards,

    #551603

    FusionX
    Participant

    sorry i enabled that on my other site.
    yes its working now the option in product advanced i was not aware off
    thanks

    #551632

    Hung Pham
    Keymaster

    Hi FusionX,

    Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

    If you have a quick minute we always appreciate a 5-star rating on our theme!

    https://themeforest.net/item/woodmart-woocommerce-wordpress-theme/reviews/20264492

    Your feedback is the motivation to improve our work and services.

    Regards,

Viewing 13 posts - 1 through 13 (of 13 total)

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