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Theme installation failed.

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  • #624064

    mahdyadel21
    Participant

    when i upload the zip file
    and wait couple of minute
    and installing process is running
    finally i face a problem and get a msg : Theme installation failed.

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    #624131

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.
    2. Go to Dashboard -> Updates and click on Check Again.
    3. Activate the theme with your purchase code again.
    4. Go to Dashboard -> Updates and click on Check Again.
    5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    If the issue remains, make the full backup of your site and update via FTP
    https://xtemos.com/docs/woodmart/update-theme-2/

    If you need help, then provide admin panel login and ftp details i will update the theme on your site.

    Best Regards.

    #624316

    mahdyadel21
    Participant

    there is no WoodMart in my Dashboard

    #624396

    Hello,

    I have installed the on your site. Now please navigate to the Woodmart >> Theme License >> and activate the theme on the site and then import the demo on your site from Woodamrt >> Prebuild Websites.

    Best Regards.

Viewing 4 posts - 1 through 4 (of 4 total)