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unauthorized redirect
- This topic has 9 replies, 2 voices, and was last updated 3 years, 9 months ago by Elise Noromit.
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AuthorPosts
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July 28, 2020 at 1:41 pm #214889
DepdepdepParticipantHello
Help solve the problem.
Clicking on the dimming area of the pop-up is redirected to the home page. That is, I buy a product, I decided to look at the basket and when I close the basket I get to the home page. Instead of continuing shopping.
This issue is observed in both the main and mobile versions of the site.July 28, 2020 at 8:03 pm #214931
Elise NoromitMemberHello,
Thank you very much for choosing our theme and for contacting us.
Please provide the page URL, site admin access to the private area, please attach the screen with the problem, what I should click to reproduce the problem.
Best Regards
July 29, 2020 at 8:06 am #215027
DepdepdepParticipantONE this is the only way to close the cart after viewing its contents.
TWO this is the area behind the basket. She is an active link. That is, when you click on any place other than the basket, you are redirected to the home page.
After being redirected to the home page, you have to go to the store again and scroll through the products. This will be bad for sales.
The same thing happens on the mobile version.Attachments:
You must be logged in to view attached files.July 29, 2020 at 1:18 pm #215127
Elise NoromitMemberHello,
I am testing the shopping cart and it works as it should: https://gyazo.com/3174b8cee43d4b4a572c2d9d62c2a20c
Please describe your actions step by step, what you do and what you get.
Please provide the site admin access to the private area.
Best Regards
July 29, 2020 at 2:40 pm #215146
DepdepdepParticipant1) Open store page (menu:”Каталог товаров”)
2) Item in the cart (page 1, page 2 ….)
3) Open shopping cart (quick view)
4) Click on dark part of the screen ZONE2 (shown on the picture) – most buyers click there, do not closeX button
After that there is a redirect to the home page (video 1)
https://youtu.be/CFSc8tnjpDEThe mobile version is the same (video 2):
https://youtu.be/YAZbr4LvDEs
In mobile version I’m click:
1-20 seconds: item in cart
20-22 seconds: click in dark part of the screen
25 second: back to the product catalog (shop)
31 second: click on dark part of the screen
36 second: back to the product catalog (shop)
39 second: click on “ОТОБРАЖАТЬ САЙДБАР” (left-down-center of the screen)
40 second: click on закрытьХ (closeX)In all cases redirects to the home page
Attachments:
You must be logged in to view attached files.July 30, 2020 at 6:30 am #215299
Elise NoromitMemberJuly 30, 2020 at 7:16 am #215317
DepdepdepParticipantHello. Thank you. It really isn’t a problem.
July 30, 2020 at 7:52 am #215328
Elise NoromitMemberHello,
Have you solved the issue?
Best Regards
July 30, 2020 at 2:19 pm #215446
DepdepdepParticipantYes.
Thank you very much.July 30, 2020 at 2:32 pm #215458
Elise NoromitMemberYou are welcome! If you have any questions please feel free to contact us.
Best Regards
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