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unauthorized redirect

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  • #214889

    Depdepdep
    Participant

    Hello
    Help solve the problem.
    Clicking on the dimming area of the pop-up is redirected to the home page. That is, I buy a product, I decided to look at the basket and when I close the basket I get to the home page. Instead of continuing shopping.
    This issue is observed in both the main and mobile versions of the site.

    #214931

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please provide the page URL, site admin access to the private area, please attach the screen with the problem, what I should click to reproduce the problem.

    Best Regards

    #215027

    Depdepdep
    Participant

    ONE this is the only way to close the cart after viewing its contents.
    TWO this is the area behind the basket. She is an active link. That is, when you click on any place other than the basket, you are redirected to the home page.
    After being redirected to the home page, you have to go to the store again and scroll through the products. This will be bad for sales.
    The same thing happens on the mobile version.

    Attachments:
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    #215127

    Hello,

    I am testing the shopping cart and it works as it should: https://gyazo.com/3174b8cee43d4b4a572c2d9d62c2a20c

    Please describe your actions step by step, what you do and what you get.

    Please provide the site admin access to the private area.

    Best Regards

    #215146

    Depdepdep
    Participant

    1) Open store page (menu:”Каталог товаров”)
    2) Item in the cart (page 1, page 2 ….)
    3) Open shopping cart (quick view)
    4) Click on dark part of the screen ZONE2 (shown on the picture) – most buyers click there, do not closeX button
    After that there is a redirect to the home page (video 1)
    https://youtu.be/CFSc8tnjpDE

    The mobile version is the same (video 2):
    https://youtu.be/YAZbr4LvDEs
    In mobile version I’m click:
    1-20 seconds: item in cart
    20-22 seconds: click in dark part of the screen
    25 second: back to the product catalog (shop)
    31 second: click on dark part of the screen
    36 second: back to the product catalog (shop)
    39 second: click on “ОТОБРАЖАТЬ САЙДБАР” (left-down-center of the screen)
    40 second: click on закрытьХ (closeX)

    In all cases redirects to the home page

    Attachments:
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    #215299

    Hello,

    Please close all the tags in the Copyright text https://prnt.sc/tqyrk5

    Best Regards

    #215317

    Depdepdep
    Participant

    Hello. Thank you. It really isn’t a problem.

    #215328

    Hello,

    Have you solved the issue?

    Best Regards

    #215446

    Depdepdep
    Participant

    Yes.
    Thank you very much.

    #215458

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

Viewing 10 posts - 1 through 10 (of 10 total)

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