WoodMart theme would not update

Updating Theme Woodmart (1/1)
Downloading update from https://xtemos.com/licenses/api/files/get/woodmart.zip?token=1…
Unpacking the update…
An error occurred while updating Woodmart: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

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Hello,

First of all thanks for choosing our Theme, we are glad to be you in the WoodMart WordPress family :).

Try to do the following to update the theme:

1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

2. Go to Dashboard -> Updates and click on Check Again.

3. Activate the theme with your purchase code again.

4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

If it does not help, make the full backup of your site and update via FTP https://xtemos.com/docs/woodmart/update-theme-2/

If you need help, then provide admin panel login and ftp details.

Regards.
Xtemos Studios

Hello,
I tried to do the steps that you provided, yet they were not visible as you described. I could not find any way to deactivate the theme. I need further help please because I don’t know how to use FTP.

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Hello,

Please send me the Administrator login account details, your given login details are not the administrator user. I am not able to see the WP backend dashboard.

Best Regards.

sorry,
I change the account to an administrator. Would you please try now

Hello,

I have updated the theme on your site. Please check the site after removing the browser cache.

Best Regards.

Thanks A lot. The problem has been solved.

Most Welcome 🙂

If you do not mind, can you please leave 5 stars rating for our theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.

Have a great day 🙂

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