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Minor Update Issues

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  • January 23, 2021 at 5:26 pm #260942

    UTFN
    Participant

    We have updated WordPress to 5.6, updated plugins, WooComm, and Woordmart theme to current versions on our development site.

    Near the footer, we are now missing some icons (see attachment). Also, the Instagram widget is not working and all social widgets appear to have issues in Firefox. (see attachment).

    Please advise.

    Thanks!

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    January 23, 2021 at 11:13 pm #260987

    Elise Noromit
    Member

    Hello,

    Please provide your site admin access to the private area. I will check the settings.

    Best Regards

    January 23, 2021 at 11:34 pm #260991

    UTFN
    Participant

    OK, Thank you.

    It appears all svg icons (from flaticon) are no longer working.

    January 23, 2021 at 11:38 pm #260992

    UTFN
    Participant

    Corrected username in private content.

    January 24, 2021 at 11:29 am #261044

    Elise Noromit
    Member

    Hello,

    Please remove CMB2 and Redux plugins they are no more needed: https://xtemos.com/docs/woodmart/faq-guides/3-x-4-0-migration-guide/

    How do you display the footer? I am checking the HTML block it does not have the elements for the footer: https://prnt.sc/xjoolz

    Make sure the Instagram has been integrated correctly: https://xtemos.com/docs/woodmart/faq-guides/setup-instagram-api/

    Best Regards

    January 24, 2021 at 3:38 pm #261073

    UTFN
    Participant

    Hello,

    Thank you for the reply.

    I was using svg icons for each of the 4 blocks in the pre-footer area.(see attachment)

    None of the social feeds are working in Firefox. Twitter and FB work in Chrome. (see attachment).

    Am I to understand the only way to get Instagram to function now, is with API integration?

    Thank you.

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    January 25, 2021 at 2:56 pm #261274

    Elise Noromit
    Member

    Hello,

    Please edit your SVG icons: https://prnt.sc/xlz09r width should be for example: width="50" without pt the same for the height.

    Please configure the Instagram via API https://prnt.sc/xlz541 here is the detailed instruction: https://xtemos.com/docs/woodmart/faq-guides/setup-instagram-api/

    I have checked the social icons in the header, they work in Firefox – I am taken to the pages of the social networks.

    Please advise how I can reproduce the problem.

    Best Regards

    February 12, 2021 at 2:40 am #265782

    UTFN
    Participant

    Hello,

    I am sorry, but editing SVG icon’s to 50×50 does not work. (see attached screen grab)

    They still do not display anymore.

    Again, they used to work fine.

    Please advise.

    Thank you!

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    February 12, 2021 at 9:51 am #265843

    Elise Noromit
    Member

    Hello,

    You need to open your SVG icons file with some editor like Sublime Text or default system text editor and add width=”31″ height=”40″ attributes to your <svg> tag like it is shown: http://prntscr.com/m4n0qw
    Then you will need to re-upload your icons in WordPress Dashboard.

    Remove the size from the element settings. Leave the field empty.

    Best Regards

    February 12, 2021 at 2:20 pm #265919

    UTFN
    Participant

    I am sorry, but your method still has no effect. Icons remain missing in the locations seen
    in the screen grab (pre-footer block).

    Please advise.

    Thanks

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    February 12, 2021 at 10:20 pm #266029

    Elise Noromit
    Member

    Hello,

    Please try to upload this icon attached to check. Most likely SVG images are not correctly created.

    Best Regards

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    February 23, 2021 at 7:12 pm #268793

    UTFN
    Participant

    I am sorry, but the svg icon you supplied is not working either.

    Can you please have a look and help me resolve the problem? I am burning too
    much time on this.

    The issue is located in HTML Blocks > Pre-footer UTFN

    I have already passed your login credentials.

    Thank you!

    February 23, 2021 at 10:51 pm #268826

    UTFN
    Participant

    I discovered none of the svg icons are working any longer. There is a spot on the home page where they used to appear in the Information Boxes. Please see screen grabs.

    Please, lets get to the bottom of why these icons are no longer displaying as they should.

    Thank you

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    February 24, 2021 at 11:02 am #268917

    Elise Noromit
    Member

    Hello,

    Please update the related plugins https://gyazo.com/f55809af41956584d13b180d0b4f7c20

    Then deactivate the child theme and plugins I will check again.

    Best Regards

    February 25, 2021 at 4:13 pm #269288

    UTFN
    Participant

    I updated plugins.

    I deactivated all plugins as you suggested and the site crashed. I had to install a database backup via phpMyAdmin to get the site back.

    Next, I deactivated plugins one by one and checked to see if SVG icons were working again, but they did not.

    Can you please investigate further?

    Thank you.

    February 26, 2021 at 8:19 am #269408

    Elise Noromit
    Member

    Hello,

    It seems that file_get_contents function for URLs is disabled on your server. You need to contact your provider and ask to enable this option.

    Best Regards

    February 26, 2021 at 3:11 pm #269565

    UTFN
    Participant

    Hello,

    Finally! That worked!

    In my case, I had to toggle on: allow_url_fopen in WHM>>Software>>MultiPHP INI Manager

    Thank you!

    February 26, 2021 at 3:53 pm #269576

    Elise Noromit
    Member

    You are welcome! If you have any questions please feel free to contact us.

    We will appreciate highly if you spend a couple of minutes and answer the questions provided here: https://8uehqcg4tjy.typeform.com/to/IgyV2EiP

    Best Regards

    March 5, 2021 at 3:30 pm #271296

    UTFN
    Participant

    Hello,

    Due to special circumstances required by my client, we must use the Yith Wishlist plugin. It needs to appear in the header at the location indicated by the arrow in the attached screen grab.

    Can you add a short code element to the Header Builder? If so, then I can place the Yith Wishlist short code.

    Thank you!

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    March 5, 2021 at 10:35 pm #271345

    Elise Noromit
    Member

    Hello,

    Please deactivate the WoodMart wishlist in the Theme Settings > Shop > Wishlist.

    Then install and activate the plugin. You can add the Wishlist element in the Header builder and it would properly. Our theme is compatible with the plugin. https://xtemos.com/docs/woodmart/faq-guides/3-x-4-0-migration-guide/

    Best Regards

    March 9, 2021 at 3:55 pm #272166

    UTFN
    Participant

    Hello,

    Would it be possible to add “Print” and “Download PDF” functionality to the theme’s wishlist page? In our case, we will be using the shop in catalog mode only. It would be nice for customers to print the list and bring it to our farm.

    Please let us know.

    Thank you!

    March 9, 2021 at 11:16 pm #272231

    Elise Noromit
    Member

    Hello,

    Unfortunately, there is no option with the wishlist. Such modification would require complicated customization that is not covered by our support.

    If you have any questions please feel free to contact us.
    Best Regards

    March 9, 2021 at 11:29 pm #272239

    UTFN
    Participant

    OK, understood. So that is why we must use the Yith pro wishlist, but I still can not get it to appear as an option in the header builder. I do have the theme’s wishlist disabled as you suggested.

    Please advise.

    Thank you.

    Dino

    March 10, 2021 at 2:28 pm #272426

    Elise Noromit
    Member

    Hello,

    Please disable the theme Wishlist in the Theme Settings > Shop > Wishlist.

    If you have any questions please feel free to contact us.

    Best Regards

    March 10, 2021 at 3:03 pm #272444

    UTFN
    Participant

    Hello,

    Again, as I said in the previous reply:

    “I do have the theme’s wishlist disabled as you suggested.”

    However, I can not get the Yith wishlist icon to appear at the top of the website – next to the Comapare icon – using the Header Builder.

    Can you please investigate?

    Thank you!

    Dino

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    March 10, 2021 at 7:21 pm #272517

    Elise Noromit
    Member

    Hello,

    Please disable the theme Wishlist, delete the icon, then activate the plugin, then add the Wishlist element again and check, if it does not work, please update and provide your site admin access to the private areas.

    Best Regards

    March 10, 2021 at 10:24 pm #272547

    UTFN
    Participant

    I am sorry to report, the steps you suggested are not working.

    Can you please have a look?

    Thank you!

    March 11, 2021 at 10:47 am #272693

    Elise Noromit
    Member

    Hello,

    I am checking your site and icon in the header properly: https://gyazo.com/1586e37e922aaa051fded32eb1624b49 and https://gyazo.com/54122ae6ab0b0ae0c1f9796819b702a9

    Best Regards

    March 11, 2021 at 3:20 pm #272766

    UTFN
    Participant

    That is a text link in the top-bar… not an icon in the header.

    Please, read what I am trying so hard to tell you.

    However, I can not get the Yith wishlist icon to appear at the top of the website – next to the Comapare icon – using the Header Builder.

    Please, look at the screen grabs I am sending you. The Yith Wishlist icon and function need to appear in the location specified by the arrow.

    Additionally, I have attached another image with text from Yith support.

    Please advise.

    Thank you!

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    March 11, 2021 at 8:39 pm #272825

    Elise Noromit
    Member

    Hello,

    Sorry for the confusion. Starting with 4.0 version, the theme supports the default features of the free version, and the Header builder does not support the Wishlist icon. You can find this information here: https://xtemos.com/docs/woodmart/faq-guides/3-x-4-0-migration-guide/

    Please create an HTML block, add the Wishlist icon by means of Icon element /widget and assign the URL as you do it with the text. Then add the HTML block to the Header builder: https://xtemos.com/docs/woodmart/html-blocks-2/#header_builder

    Best Regards

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