Minor Update Issues

[UTFNCustomer]

We have updated WordPress to 5.6, updated plugins, WooComm, and Woordmart theme to current versions on our development site.

Near the footer, we are now missing some icons (see attachment). Also, the Instagram widget is not working and all social widgets appear to have issues in Firefox. (see attachment).

Please advise.

Thanks!

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• This topic was modified 1 month, 2 weeks ago by  UTFN.

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[Elise NoromitStaff]

Hello,

Please provide your site admin access to the private area. I will check the settings.

Best Regards

[UTFNCustomer]

OK, Thank you.

It appears all svg icons (from flaticon) are no longer working.

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[UTFNCustomer]

Corrected username in private content.

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[Elise NoromitStaff]

Hello,

Please remove CMB2 and Redux plugins they are no more needed: https://xtemos.com/docs/woodmart/faq-guides/3-x-4-0-migration-guide/

How do you display the footer? I am checking the HTML block it does not have the elements for the footer: https://prnt.sc/xjoolz

Make sure the Instagram has been integrated correctly: https://xtemos.com/docs/woodmart/faq-guides/setup-instagram-api/

Best Regards

[UTFNCustomer]

Hello,

Thank you for the reply.

I was using svg icons for each of the 4 blocks in the pre-footer area.(see attachment)

None of the social feeds are working in Firefox. Twitter and FB work in Chrome. (see attachment).

Am I to understand the only way to get Instagram to function now, is with API integration?

Thank you.

• This reply was modified 1 month, 1 week ago by  UTFN.

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[Elise NoromitStaff]

Hello,

Please edit your SVG icons: https://prnt.sc/xlz09r width should be for example: width="50" without pt the same for the height.

Please configure the Instagram via API https://prnt.sc/xlz541 here is the detailed instruction: https://xtemos.com/docs/woodmart/faq-guides/setup-instagram-api/

I have checked the social icons in the header, they work in Firefox – I am taken to the pages of the social networks.

Please advise how I can reproduce the problem.

Best Regards

[UTFNCustomer]

Hello,

I am sorry, but editing SVG icon’s to 50×50 does not work. (see attached screen grab)

They still do not display anymore.

Again, they used to work fine.

Please advise.

Thank you!

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[Elise NoromitStaff]

Hello,

You need to open your SVG icons file with some editor like Sublime Text or default system text editor and add width=”31″ height=”40″ attributes to your <svg> tag like it is shown: http://prntscr.com/m4n0qw
Then you will need to re-upload your icons in WordPress Dashboard.

Remove the size from the element settings. Leave the field empty.

Best Regards

[UTFNCustomer]

I am sorry, but your method still has no effect. Icons remain missing in the locations seen
in the screen grab (pre-footer block).

Please advise.

Thanks

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[Elise NoromitStaff]

Hello,

Please try to upload this icon attached to check. Most likely SVG images are not correctly created.

Best Regards

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[UTFNCustomer]

I am sorry, but the svg icon you supplied is not working either.

Can you please have a look and help me resolve the problem? I am burning too
much time on this.

The issue is located in HTML Blocks > Pre-footer UTFN

I have already passed your login credentials.

Thank you!

[UTFNCustomer]

I discovered none of the svg icons are working any longer. There is a spot on the home page where they used to appear in the Information Boxes. Please see screen grabs.

Please, lets get to the bottom of why these icons are no longer displaying as they should.

Thank you

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• This reply was modified 1 week, 6 days ago by  UTFN.

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[Elise NoromitStaff]

Hello,

Please update the related plugins https://gyazo.com/f55809af41956584d13b180d0b4f7c20

Then deactivate the child theme and plugins I will check again.

Best Regards

[UTFNCustomer]

I updated plugins.

I deactivated all plugins as you suggested and the site crashed. I had to install a database backup via phpMyAdmin to get the site back.

Next, I deactivated plugins one by one and checked to see if SVG icons were working again, but they did not.

Can you please investigate further?

Thank you.

[Elise NoromitStaff]

Hello,

It seems that file_get_contents function for URLs is disabled on your server. You need to contact your provider and ask to enable this option.

Best Regards

[UTFNCustomer]

Hello,

Finally! That worked!

In my case, I had to toggle on: allow_url_fopen in WHM>>Software>>MultiPHP INI Manager

Thank you!

[Elise NoromitStaff]

You are welcome! If you have any questions please feel free to contact us.

We will appreciate highly if you spend a couple of minutes and answer the questions provided here: https://8uehqcg4tjy.typeform.com/to/IgyV2EiP

Best Regards

[UTFNCustomer]

Hello,

Due to special circumstances required by my client, we must use the Yith Wishlist plugin. It needs to appear in the header at the location indicated by the arrow in the attached screen grab.

Can you add a short code element to the Header Builder? If so, then I can place the Yith Wishlist short code.

Thank you!

• This reply was modified 3 days, 18 hours ago by  UTFN.

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[Elise NoromitStaff]

Hello,

Please deactivate the WoodMart wishlist in the Theme Settings > Shop > Wishlist.

Then install and activate the plugin. You can add the Wishlist element in the Header builder and it would properly. Our theme is compatible with the plugin. https://xtemos.com/docs/woodmart/faq-guides/3-x-4-0-migration-guide/

Best Regards

[Author]

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