Home Forums WoodMart support forum FATAL ERROR WITH NEW WOODMART 6.2

FATAL ERROR WITH NEW WOODMART 6.2

Viewing 17 posts - 1 through 17 (of 17 total)
  • Author
    Posts
  • #331046

    Trincamp
    Participant

    Hello,

    Could you please help me. I have a fatal error that causes my site to crash as soon as I update the new version of Woodmart.

    Here is the message. It seems that this is due to visual composer.

    Thank you for your help

    Attachments:
    You must be logged in to view attached files.
    #331049

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    #331060

    Trincamp
    Participant

    Thank you for your reply.

    #331066

    Artem Temos
    Keymaster

    Sorry, it looks like a bug in our theme that is going to be fixed asap. Try to edit the file woodmart/inc/integrations/visual-composer/maps/images-gallery.php and replace the following code

    woodmart_get_vc_animation_map( 'wd_animation' ),
    woodmart_get_vc_animation_map( 'wd_animation_delay' ),
    woodmart_get_vc_animation_map( 'wd_animation_duration' ),

    with this one

    function_exists( 'woodmart_get_vc_animation_map' ) ? woodmart_get_vc_animation_map( 'wd_animation' ) : '',
    function_exists( 'woodmart_get_vc_animation_map' ) ? woodmart_get_vc_animation_map( 'wd_animation_delay' ) : '',
    function_exists( 'woodmart_get_vc_animation_map' ) ? woodmart_get_vc_animation_map( 'wd_animation_duration' ) : '',
    #331073

    Trincamp
    Participant

    Ok, so I make the change before updating the theme or afterwards?

    #331074

    Artem Temos
    Keymaster

    You need to make these changes after the update in the WoodMart 6.2 files.

    #331273

    Trincamp
    Participant

    It still does not work. As soon as the wordpress or woodmart update is done, my site displays a fatal error. And the code you gave me has already been replaced.

    #331325

    Artem Temos
    Keymaster

    Please, send us your FTP access so we can check what is wrong.

    #331327

    Trincamp
    Participant

    Ok.

    #331352

    Artem Temos
    Keymaster

    Please, update the theme to the latest 6.2.1 version.
    And we are not able to connect to your server with this FTP password https://prnt.sc/1z9rctk

    #331359

    Trincamp
    Participant

    Can you try again with this.

    #331362

    Artem Temos
    Keymaster

    But there is no error while you have 6.1.5. Please, update it now and we will help you if any problems occur.

    #331367

    Trincamp
    Participant

    Ok the site is updated and as you can see the site is no longer working.

    #331368

    Artem Temos
    Keymaster

    OK, we are checking…

    #331373

    Artem Temos
    Keymaster

    We have fixed the error for you. Please, check how it works now.

    #331374

    Trincamp
    Participant

    Thank you very much for this quick resolution of my problem !

    #331379

    Artem Temos
    Keymaster

    You are welcome! Feel free to contact us if you have any further questions.

Viewing 17 posts - 1 through 17 (of 17 total)

The topic ‘FATAL ERROR WITH NEW WOODMART 6.2’ is closed to new replies.