Header and Menu not showing on certain categories ?

It appears that my header banner and menu are not showing on certain product categories can anyone assist, some work other categories dont show the header and menu at all?

It happens on safari for myself, but others are using chrome and reporting the issue.

Hello,

Could you please send me some screenshots from your side of the issue?

Looking forward to hearing back from you!

Kind Regards

Links showing issue

Hello,

Make sure that you have disabled the “Mobile DOM optimization (experimental)” option in Theme Settings -> Performance -> Other.

https://prnt.sc/wxB58TlxdW1D

Then clear the cache and recheck the issue.

Kind Regards

I have disabled this , it makes not difference.

I use cloudways, so I removed Breeze and the issue disappeared, so I thought this was the issue. I have now just bought WPRocket and it appeared to resolve it, but the issue has re-appeared again.

It looks like its something to do with woodmart theme and the header itself.

I’ve attached a link

Hello,

In this case, is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

Kind Regards

Hello I have provided the staging site details below.

Hello,

Seems that access is wrong: https://prnt.sc/tekhakGsKg3P , could you please update it?

Looking forward to collaborating with you!

Kind Regards

Please see below.

Hello,

Could you please check access on your side?

https://prnt.sc/NUmpZvqywlUK

Because on my side it is still incorrect.

Kind Regards

Try this password, other details the same.

Hello,

Please adjust the “WP Rocket” plugin per our article: https://xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021#Step_4

Let me know then if the issue appears.

Kind Regards

Hello Luke

Upto now I was using Breeze, the issue was present in Breeze, I uninstalled an no issue. I then purchased WPRocket to try and remove the issue, the issue was still present. I can try adjusting settings again, but this was never an issue before, not sure how its just appeared.

Did everything you said, still having issues !

https://i.ibb.co/GdDxvn7/Screenshot-2023-06-27-at-16-52-12.png

Hello,

On my side, it looks well and other pages as well: https://prnt.sc/jc9Wz4EoLQKZ

Please try to clear the browser cache and recheck the issue.

Kind Regards

It does it intermittently on certain categories or products… I’ve just tested and found another.

I have used Breeze with issues and WPRocket with you stated settings and all have the same issue with the heading disappearing on certain products or categories, seems to work better in chrome than safari sometimes…

It’s got to be header related , link attached

Hello,

Ok I see, could you please check that page via the administrator?

Let me know the result.

Kind Regards

What do you mean logged in as administrator viewing page ?

Yep, when you logged as an administrator you see the same issue?

Kind Regards

I logged in as an Administrator and it seemed to work ok, but not as a guest/customer ?

Hello,

So it’s a cache. In general, such an issue appears when you have the “Mobile DOM optimization (experimental)” option enabled. If you have disabled it, just clear all your cache and it should resolve your issue.

Also, make sure that this option is disabled because such happens only with the enabled “Mobile DOM optimization” option.

Let me know the result.

Kind Regards

[Author]

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