Home Forums WoodMart support forum Site header is not displaying on first load, however when I refresh it appears

Site header is not displaying on first load, however when I refresh it appears

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  • #461074

    chris-4905
    Participant

    I launched a website for a client today and on first load, the header appears to be transparent with some functions not appearing (Compare, search bar) in the header. Additionally, the page that loads is not the most up-to-date. However, when I refresh, the header and page appear as expected.

    This is providing a poor customer experience – please advise suggestions. I’ve attached an image of the initial load, and another of the refreshed view to illustrate the difference.

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    #461228

    Hello,

    Sorry to say but as far as we are seeing your Site, it is showing the Header Background on the first load.

    Please check out the following Video for reference in this regard: https://www.veed.io/view/37ba61e1-47b8-4e2d-91aa-e5c610fdcfae

    Please check back your Site after completely clearing the browser and server cache.

    Best Regards

    #461428

    chris-4905
    Participant

    Hello – thank you for your response and review. Please check again – I have cleared cache, and the problem is still persisting. Please take another look.

    #461433

    chris-4905
    Participant

    This appears to only be affecting the home page on load. If I load any other pages, the header appears fine as expected, however, when I search for the homepage it is impacted.

    #462031

    Hi,

    I have visited your website and your site is working fine for the first time as a loading.

    Screenshot for clarification:
    https://ibb.co/VqKrqW2

    Clear the browser cache and try again.

    Best Regards.

Viewing 5 posts - 1 through 5 (of 5 total)