Hello,
Sorry to hear about the inconvenience.
To check the mentioned issue further on your Site, we tried to access your Site and add the provided Site Protection Password but don’t know somehow it only gets loading infinitely and not progressing further.
So, kindly please provide the working password or if possible kindly remove this Password Protection for the time being so that we can proceed further and look after the mentioned issue on your Site along with that also provide us the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.
Best Regards