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Technical Support Request

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  • March 19, 2025 at 11:16 pm #647373

    shelahwshal
    Participant

    Dear Woodmart Support Team,

    I am writing to seek your assistance with a few issues I am currently facing on my website using the Woodmart theme. Below are the details of the problems:
    —————
    1. Banner Image Quality on Mobile Devices:
    The banner images appear with low quality on mobile devices, even though they look perfect on desktop. I have attached a screenshot showing the issue on mobile. Could you please guide me on how to optimize the banner images for mobile devices to ensure they display with the same high quality as on desktop?
    —————
    2. Product Filters on Shop Page:
    I would like to enhance the filtering options on the shop page. Currently, I am unable to fully control the filters for attributes such as:

    Colors

    Categories

    Tags

    Price range

    Although these filters are available, there seems to be an issue with their functionality and customization. Could you please provide guidance on how to properly configure and control these filters?
    —————
    3. Free Shipping Bar Settings:
    My website offers free shipping worldwide, but for the United States, free shipping is only available for orders above $75. I would like to:

    Display a free shipping bar only for the United States, encouraging customers to reach the $75 threshold.

    Keep free shipping unconditional for all other countries.

    Could you please advise on how to implement this specific free shipping bar for the United States while maintaining the current free shipping policy for other countries?
    —————
    I would greatly appreciate your prompt assistance with these issues. Please let me know if you need any additional information, access details, or screenshots to investigate further.

    Thank you for your support!

    Attachments:
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    March 20, 2025 at 3:00 pm #647582

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    01. Try to add separate background images to control the size of the Slider per device.
    Navigate to Slides > Edit Slide > In the bottom of the slide check the slide settings for different devices.
    https://ibb.co/9bpLVTr

    Please read our detailed documentation for help:
    https://xtemos.com/docs-cat/woodmart-slider/?theme=woodmart

    02. Navigate to Appearance > Widgets >Add the Filter Widgets (Color, Categories, Tags, Price Range) to the shop page widget area. Ensure that attributes like Colors, Categories, and Tags are properly assigned to products.
    Please follow this guide: https://xtemos.com/docs-topic/widgets-and-sidebars/

    03. Unfortunately, there is no such option by default. You need to find a third-party plugin to achieve more functionality that best suits you.

    Best Regards,

    March 22, 2025 at 2:25 am #648064

    shelahwshal
    Participant

    Thank you for your previous responses. I still need assistance with the following issues:

    1. Product Filters on Shop Page:
    I followed the instructions to add the filter widgets (Color, Categories, Tags, Price Range) to the shop page widget area. However, I am still facing issues with the functionality and customization of these filters. Specifically:

    The filters do not display correctly or are not filtering products as expected.

    I am unable to fully control how the filters are applied or displayed on the shop page.

    Could you please provide more detailed guidance or assist me in resolving these issues?

    2. Free Shipping Bar Settings:
    I understand that the theme does not support this functionality by default. However, I am unsure which third-party plugin can achieve the following:

    Display a free shipping bar only for the United States, encouraging customers to reach the $75 threshold.

    Maintain unconditional free shipping for all other countries.

    Could you please recommend a specific plugin or provide guidance on how to implement this feature? If there is no direct solution, is there a way to customize the theme or use custom code to achieve this?

    I would greatly appreciate your assistance in resolving these issues. If necessary, I can provide access to the website for further investigation.

    Thank you for your support!

    Best regards,

    March 22, 2025 at 3:14 am #648065

    shelahwshal
    Participant

    Regarding the Product Filters on Shop Page issue, could you please provide a short video tutorial demonstrating how to properly configure and control the filters (Colors, Categories, Tags, Price Range)? A visual guide would be very helpful to resolve this issue.

    Thank you!

    March 22, 2025 at 11:06 am #648105

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    01. I have added the widgets on your site in the shop page widget area. Check back your site and check the issue.

    For the product attributes in the sidebar, you need to add the attributes to your products, and the widget will display them as expected in sthe idebar

    02. Unfortunately, there is no such option by default. You need to find a third-party plugin to achieve more functionality that best suits you.

    We are unable to provide such recommendations as we have not officially tested such plugins with WoodMart.
    Thanks for understanding our limitations.

    Best Regards,

    March 26, 2025 at 10:04 pm #649316

    shelahwshal
    Participant

    Product Color Filter & Button Translation Issues

    1. Product Color Filter Display
    The color filter on the shop page currently displays only color names (text) rather than visual color circles/swatches. I’ve attached two reference images:

    Image 1: Current text-only display

    Image 2: Desired visual color swatch display

    Could you please guide me on how to enable the visual color swatch functionality?

    2. “BUY NOW” Button Translation
    I’ve been unable to change the “BUY NOW” button text to Arabic (“اشتري الآن”). This button appears on product pages.

    I’d greatly appreciate a detailed solution or screen-recorded tutorial for either issue. Thank you for your continued support.

    Best regards,

    Attachments:
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    March 27, 2025 at 11:57 am #649483

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    01. Navigate to Products > Attributes > Configure term value of attribute > disable the text swatch and enable the option “Color swatch”.

    Please check this manual: https://xtemos.com/docs-topic/variable-products-and-swatches/

    02. Please use the Loco Translate plugin on your site. After installing the plugin, please navigate to Loco >> Themes >> Woodmart >> Edit the translation that you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.

    Also, please navigate to Loco >> Plugins >> Woocommerce >> Edit the translation that you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.

    Also, please navigate to Loco >> Plugins >> Woodmart-Core >> Edit the translation that you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it: https://wordpress.org/plugins/loco-translate/

    Note:

    1. Custom (recommended)
    2. This is Loco’s protected folder under “wp-content/languages/loco/” which is safe from automatic updates and provides priority over the above locations.

    https://localise.biz/wordpress/plugin/manual/msginit?utm_medium=plugin&utm_campaign=wp&utm_source=admin&utm_content=plugin-msginit#order

    If this folder doesn’t exist, you may need to create it and ensure it has the correct permissions.
    https://localise.biz/wordpress/plugin/manual/filesystem

    For more information, please read the theme documentation here:
    https://xtemos.com/docs-topic/translate-woodmart-theme-with-loco-translate/

    Best Regards,

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