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Problems with latest update to Basel theme
- This topic has 8 replies, 2 voices, and was last updated 6 years, 10 months ago by Artem Temos.
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February 9, 2018 at 8:42 pm #38710
primordialsoupParticipantSeeing there were problems with the new WooCommerce, I waited until there was an update from Basel before upgrading everything. Well, I proceeded this morning, and now my entire site is broken. Everything appears to be -40 pixels (at least) to the left, the blog on the home page will not display in columns, the Product Page layout is completely broken (for some reason all my images are coming out to 5000 pixels wide stretched across my screen, looks terrible, and changing the Product Page layout in the Theme Settings area doesn’t make any difference to the layout of the page). And there is more wrong.
Product page: https://www.artisanthropy.ca/product/cascade-yarns-luna-paints/
Home page: https://www.artisanthropy.ca/
Category page: https://www.artisanthropy.ca/category/yarn-fibre/brand/americo-original/Clearly, it doesn’t look anything like the demo. I’m unable to provide screenshots of what it looked like before, since I’ve already upgraded and the db has changed since then.
What went wrong with the upgrade? I’ve already disabled all plugins and the problem still occurs.
February 9, 2018 at 9:19 pm #38730
Artem TemosKeymasterHello,
Could you please disable all plugins that are not related to our theme and provide us your FTP access so we can check it?
Thank you in advance
February 9, 2018 at 9:25 pm #38732
primordialsoupParticipantIf I turn off all the plugins no one can use the site.
I already gave you admin access.
February 9, 2018 at 9:27 pm #38733
Artem TemosKeymasterWe need your FTP access.
February 9, 2018 at 9:29 pm #38734
Artem TemosKeymasterYou wrote that you already disabled all the plugins, so please, do this now so we can check everything without plugins that are not related to our theme.
February 9, 2018 at 10:13 pm #38736
primordialsoupParticipantftp info below
February 9, 2018 at 10:49 pm #38738
primordialsoupParticipantOk I have deactivated all the plugins I know aren’t part of the Basel functionality. Please feel free to disable the rest that aren’t (I have no way of checking what is supposed to be there or not for the theme?)
Let me know what you find. Thanks.
February 10, 2018 at 12:54 am #38742
primordialsoupParticipantSorry, but are you investigating this issue right now? I can’t have my website unusable for the whole weekend. Please let me know if you aren’t working on this right now. If I don’t hear back from you within the hour I will be forced to re-enable all my plugins.
February 10, 2018 at 10:24 am #38778
Artem TemosKeymasterWe see that some theme files are simply missed. This for example https://www.artisanthropy.ca/wp-content/themes/basel/css/bootstrap.min.css
Be sure that you have uploaded all theme files correctly. Simply try to reinstall the theme. -
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