Home Forums Basel support forum Problems with latest update to Basel theme

Problems with latest update to Basel theme

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • #38710

    primordialsoup
    Participant

    Seeing there were problems with the new WooCommerce, I waited until there was an update from Basel before upgrading everything. Well, I proceeded this morning, and now my entire site is broken. Everything appears to be -40 pixels (at least) to the left, the blog on the home page will not display in columns, the Product Page layout is completely broken (for some reason all my images are coming out to 5000 pixels wide stretched across my screen, looks terrible, and changing the Product Page layout in the Theme Settings area doesn’t make any difference to the layout of the page). And there is more wrong.

    Product page: https://www.artisanthropy.ca/product/cascade-yarns-luna-paints/
    Home page: https://www.artisanthropy.ca/
    Category page: https://www.artisanthropy.ca/category/yarn-fibre/brand/americo-original/

    Clearly, it doesn’t look anything like the demo. I’m unable to provide screenshots of what it looked like before, since I’ve already upgraded and the db has changed since then.

    What went wrong with the upgrade? I’ve already disabled all plugins and the problem still occurs.

    #38730

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your FTP access so we can check it?

    Thank you in advance

    #38732

    primordialsoup
    Participant

    If I turn off all the plugins no one can use the site.

    I already gave you admin access.

    #38733

    Artem Temos
    Keymaster

    We need your FTP access.

    #38734

    Artem Temos
    Keymaster

    You wrote that you already disabled all the plugins, so please, do this now so we can check everything without plugins that are not related to our theme.

    #38736

    primordialsoup
    Participant

    ftp info below

    #38738

    primordialsoup
    Participant

    Ok I have deactivated all the plugins I know aren’t part of the Basel functionality. Please feel free to disable the rest that aren’t (I have no way of checking what is supposed to be there or not for the theme?)

    Let me know what you find. Thanks.

    #38742

    primordialsoup
    Participant

    Sorry, but are you investigating this issue right now? I can’t have my website unusable for the whole weekend. Please let me know if you aren’t working on this right now. If I don’t hear back from you within the hour I will be forced to re-enable all my plugins.

    #38778

    Artem Temos
    Keymaster

    We see that some theme files are simply missed. This for example https://www.artisanthropy.ca/wp-content/themes/basel/css/bootstrap.min.css
    Be sure that you have uploaded all theme files correctly. Simply try to reinstall the theme.

Viewing 9 posts - 1 through 9 (of 9 total)