Technical Support Request

Dear Woodmart Support Team,

I am writing to seek your assistance with a few issues I am currently facing on my website using the Woodmart theme. Below are the details of the problems:
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1. Banner Image Quality on Mobile Devices:
The banner images appear with low quality on mobile devices, even though they look perfect on desktop. I have attached a screenshot showing the issue on mobile. Could you please guide me on how to optimize the banner images for mobile devices to ensure they display with the same high quality as on desktop?
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2. Product Filters on Shop Page:
I would like to enhance the filtering options on the shop page. Currently, I am unable to fully control the filters for attributes such as:

Colors

Categories

Tags

Price range

Although these filters are available, there seems to be an issue with their functionality and customization. Could you please provide guidance on how to properly configure and control these filters?
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3. Free Shipping Bar Settings:
My website offers free shipping worldwide, but for the United States, free shipping is only available for orders above $75. I would like to:

Display a free shipping bar only for the United States, encouraging customers to reach the $75 threshold.

Keep free shipping unconditional for all other countries.

Could you please advise on how to implement this specific free shipping bar for the United States while maintaining the current free shipping policy for other countries?
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I would greatly appreciate your prompt assistance with these issues. Please let me know if you need any additional information, access details, or screenshots to investigate further.

Thank you for your support!

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Hello,

01. Try to add separate background images to control the size of the Slider per device.
Navigate to Slides > Edit Slide > In the bottom of the slide check the slide settings for different devices.
https://ibb.co/9bpLVTr

Please read our detailed documentation for help:
https://xtemos.com/docs-cat/woodmart-slider/?theme=woodmart

02. Navigate to Appearance > Widgets >Add the Filter Widgets (Color, Categories, Tags, Price Range) to the shop page widget area. Ensure that attributes like Colors, Categories, and Tags are properly assigned to products.
Please follow this guide: https://xtemos.com/docs-topic/widgets-and-sidebars/

03. Unfortunately, there is no such option by default. You need to find a third-party plugin to achieve more functionality that best suits you.

Best Regards,

Thank you for your previous responses. I still need assistance with the following issues:

1. Product Filters on Shop Page:
I followed the instructions to add the filter widgets (Color, Categories, Tags, Price Range) to the shop page widget area. However, I am still facing issues with the functionality and customization of these filters. Specifically:

The filters do not display correctly or are not filtering products as expected.

I am unable to fully control how the filters are applied or displayed on the shop page.

Could you please provide more detailed guidance or assist me in resolving these issues?

2. Free Shipping Bar Settings:
I understand that the theme does not support this functionality by default. However, I am unsure which third-party plugin can achieve the following:

Display a free shipping bar only for the United States, encouraging customers to reach the $75 threshold.

Maintain unconditional free shipping for all other countries.

Could you please recommend a specific plugin or provide guidance on how to implement this feature? If there is no direct solution, is there a way to customize the theme or use custom code to achieve this?

I would greatly appreciate your assistance in resolving these issues. If necessary, I can provide access to the website for further investigation.

Thank you for your support!

Best regards,

Regarding the Product Filters on Shop Page issue, could you please provide a short video tutorial demonstrating how to properly configure and control the filters (Colors, Categories, Tags, Price Range)? A visual guide would be very helpful to resolve this issue.

Thank you!

Hello,

01. I have added the widgets on your site in the shop page widget area. Check back your site and check the issue.

For the product attributes in the sidebar, you need to add the attributes to your products, and the widget will display them as expected in sthe idebar

02. Unfortunately, there is no such option by default. You need to find a third-party plugin to achieve more functionality that best suits you.

We are unable to provide such recommendations as we have not officially tested such plugins with WoodMart.
Thanks for understanding our limitations.

Best Regards,

Product Color Filter & Button Translation Issues

1. Product Color Filter Display
The color filter on the shop page currently displays only color names (text) rather than visual color circles/swatches. I’ve attached two reference images:

Image 1: Current text-only display

Image 2: Desired visual color swatch display

Could you please guide me on how to enable the visual color swatch functionality?

2. “BUY NOW” Button Translation
I’ve been unable to change the “BUY NOW” button text to Arabic (“اشتري الآن”). This button appears on product pages.

I’d greatly appreciate a detailed solution or screen-recorded tutorial for either issue. Thank you for your continued support.

Best regards,

Attachments:

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Hello,

01. Navigate to Products > Attributes > Configure term value of attribute > disable the text swatch and enable the option “Color swatch”.

Please check this manual: https://xtemos.com/docs-topic/variable-products-and-swatches/

02. Please use the Loco Translate plugin on your site. After installing the plugin, please navigate to Loco >> Themes >> Woodmart >> Edit the translation that you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.

Also, please navigate to Loco >> Plugins >> Woocommerce >> Edit the translation that you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.

Also, please navigate to Loco >> Plugins >> Woodmart-Core >> Edit the translation that you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it: https://wordpress.org/plugins/loco-translate/

Note:

1. Custom (recommended)
2. This is Loco’s protected folder under “wp-content/languages/loco/” which is safe from automatic updates and provides priority over the above locations.

https://localise.biz/wordpress/plugin/manual/msginit?utm_medium=plugin&utm_campaign=wp&utm_source=admin&utm_content=plugin-msginit#order

If this folder doesn’t exist, you may need to create it and ensure it has the correct permissions.
https://localise.biz/wordpress/plugin/manual/filesystem

For more information, please read the theme documentation here:
https://xtemos.com/docs-topic/translate-woodmart-theme-with-loco-translate/

Best Regards,

Thank you for your previous assistance. However, I’m still facing critical issues that require your expertise:

1. Color Filter Display Inconsistency
Color filters display correctly as visual swatches on individual product pages

On the Shop/All Products page, they only appear as text labels (not color circles)

Attached: Updated screenshots showing both displays (Correct vs. Current)

2. Unresolved “BUY NOW” Translation
Followed suggested translation methods using Loco Translate

Cannot locate the “Woodmart-Core” string mentioned in your instructions

Attached: Screenshot showing untranslated buttons

Urgent Request:
As I previously shared website access credentials, could you please:

Directly implement the color swatch functionality on the Shop page

Manually adjust the button translations where standard methods failed

Thank you for your prompt attention.

Attachments:

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Hello,

01. Your issue has been resolved. You need to use the woodmart woocommerce layered nav widget for product attributes. I have added the widget in the shop page widget area and choose the attributes “colors” and it is working fine.
See Screenshot for clarification:
https://ibb.co/ZRcKh9wP

02. You can easily translate the words from Loco >> Themes >> Edit the Arabic Langauge translation >> find the words and translate them: https://ibb.co/Sw9rsKSt

Best Regards

I hope you’re doing well.

I recently completed designing my website using the staging environment provided by Hostinger. Everything was working perfectly on the staging version. However, after publishing the new design to replace the old live website, the site now appears different from what I had designed.

The layout and design elements are not displaying correctly, even after clearing the cache. I followed all the standard steps for publishing, but something seems to have gone wrong during the process.

To better illustrate the issue, I’ve attached two screenshots:

One showing the homepage as it appeared on the staging site

One showing the homepage after publishing to the live site.

Could you please help me understand what went wrong and how to fix it so the live website looks the same as the staging version?

Thank you very much for your support.

Best regards,

Attachments:

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Hello,

This kind of issue typically occurs when some settings, theme configurations, or Elementor styles don’t carry over correctly from the staging environment to the live site.

You can follow this step-by-step guide to migrate your WordPress site from a test domain to a live domain:
https://www.wpbeginner.com/wp-tutorials/how-to-move-wordpress-from-local-server-to-live-site/

Best Regards,

I hope you’re doing well.
Thank you for your previous assistance. However, I’m still facing critical issues that require your expertise.

Free Multilingual Solution Compatible with Woodmart Theme
I need to add English as a second language to my Arabic website using the Woodmart theme.

Key Requirements:
Must be a free solution (cannot use premium plugins like WPML)
Must maintain the theme’s design/layout
Should be user-friendly

My Experience:
Previously used TranslatePress – Multilingual on my old site
Currently using Loco Translate for string translations (as you recommended)

Questions:
What is the best free multilingual plugin that:
Works perfectly with Woodmart?

Please advise on the safest way to implement this without affecting:
Site performance
User experience

Thank you for your guidance.

Best regards,

I’m experiencing an issue with the Promo Popup:

Changes Made:

Replaced the popup image

Modified text via HTML Blocks

Issue:

Changes are not visible on frontend

Already performed:
✓ Cleared all cache (Purge the cache)
✓ Checked on multiple devices/browsers

Request:

Please advise how to force the popup to update
Best regards,

Hello,

01. I kindly recommend you use the WPML plugin because WoodMart is fully compatible with WPML and Loco Translate.

https://xtemos.com/docs-topic/theme-translation/
https://xtemos.com/docs-topic/how-to-make-woodmart-multilingual-with-wpml/

But there are several free translation plugins available for multilingual functionality in WordPress. But it is not the recommended or fully compatible plugin with WoodMart.

Here are some:
https://wordpress.org/plugins/polylang/
https://wordpress.org/plugins/translatepress-multilingual/

02. Please share your live Site WP-ADMIN Login details in the Private Content field, where the changes are not saved, so that we can check this concern on your Site and give you a possible solution.

Best Regards,

Hello ,

I hope you’re doing well.

I’m facing an issue with my website. I updated the phone number in the footer using the HTML Blocks, but the changes are not reflecting on the front end. I also checked the block directly, and the updated content is there, but it’s not appearing on the live site.

I cleared the LiteSpeed Cache (Purge All) and also cleared my browser cache, but the issue persists.

Additionally, I have a similar issue with the Promo Popup. Even after editing the content, the old version still shows up on the website.

I have tried the following steps:

Edited the correct HTML Block and saved changes.

Cleared all website cache (LiteSpeed Cache and Theme Cache).

Cleared browser cache.

Despite these steps, the changes are still not showing on the front end.

Can you please assist with this issue? I’ve created a temporary admin account for you to log in and check:

Username: support-temp

Password: [TempPass2025]

Thank you for your help and support.

Best regards,

Hello,

I have visited your site and edited the “Footer 1 column Dark” HTML block and changed and removed the value. It is working fine.

See Screenshot for clarification: https://ibb.co/ynhXpz7g

Best Regards,

Hello ,

Thank you for your prompt response and for checking the issue.

However, the problem is not with the “Footer 1 column Dark” block. The issue is with the “Footer 2 column Dark” block.

I need to change the WhatsApp number from:
WhatsApp: (+965) 55600090
to:
WhatsApp: (+965) 50000638

I have already made this change inside the “Footer 2 column Dark” block, but the updated number is still not showing on the live site.

Also, I changed the number in the WhatsApp icon as well, but the change is not appearing either.

In addition, there is still the same problem with the Promo Popup. I edited the content as shown in the screenshot you provided, but the old content still appears on the live site.

Can you please check again and help resolve these issues?

Thank you so much for your assistance.

Best regards,

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Hello,

I have edited the “Footer 2 column Dark” HTML Block and changed the number; it is working fine.

See Screenshot for clarification: https://postimg.cc/GB6P5Hy9

Also, I have edited the “Promo Popup” HTML Block, and it is working fine.
https://postimg.cc/47TP3YNq

Check back your site after completely clearing the site/browser cache and check the issue.

Best Regards,

Hello,

Thank you for your support and for the screenshots provided.
I have cleared all site and browser cache, used incognito mode, and also checked from different devices.
However, the issue still persists:

Footer WhatsApp Number Issue:

The WhatsApp number is still showing the old one (+965 55600090) on the live site.

I have attached a screenshot from my side showing that the number has not been updated.

Promo Popup Issue:

I edited the Promo Popup content in Arabic, but it is still not appearing on the site with the correct Arabic text I added.

The screenshot you sent shows the English text, while my edit was in Arabic.

Could you kindly double-check if there might still be some internal caching or another reason preventing the changes from appearing correctly on the live site?

Thank you again for your assistance.

Best regards,

Attachments:

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Hello,

Please share your live Site WP-ADMIN Login details in the Private Content field, where the changes are not saved, so that we can check this concern on your Site and give you a possible solution.

Best Regards,

Hello,

Thank you for your follow-up.

I’ve created a temporary admin account for you to log in and check the issue directly. Here are the login credentials:

I would appreciate it if you could kindly clarify why the changes made inside the HTML Blocks (like in the Footer or Promo Popup) are not reflected on the live site immediately, even after saving and clearing the cache. Understanding the root cause will help us avoid similar issues in the future.

Thank you again for your support.

Best regards,

Hello,

The login details you provided are not working. Please share the correct login details so I can check the issue and give you a possible solution.

Best Regards,

Hello,

Thank you for your reply.

I have sent you your login information. Please check it.

Please check the issue related to the HTML Blocks (Footer & Promo Popup) not reflecting changes on the live site after saving and clearing cache.

Kindly also explain what is causing this issue so I can avoid it in the future.

Thank you for your support.

Best regards,

Hello,

Your HTML Block is made with Elementor, I have enabled the option HTML Block from Elementor > Settings > Post types.

Then edit the footer 2-column HTML block with Elementor and change the number; it is working fine.

See Screenshots for clarification:
https://ibb.co/XrkTds7R
https://ibb.co/r2PY6wHv

Also, the promo pop-up content is changing fine.
https://ibb.co/4n5GPgKy

Best Regards,

Hello,

Thank you for identifying the cause and resolving the issue.
I understand now that the HTML Block was built with Elementor and required enabling it under Elementor > Settings > Post Types.
Everything is working fine now.

I appreciate your support and quick assistance.

Best regards,

Hello,

You’re very welcome! I’m glad I could help. If you need anything else, feel free to reach out!

Thanks for contacting us.
Have a great day.

Topic Closed.
Best Regards,

[Author]

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