Search Results for 'empty cart issue'

I think i have a small idea with the issues.

With only Tiered Pricing Plugin and Woodmart:
There are no issues,
Cart widget counts correctly when deleting products and then adding again.
Even with changing pages the mini-cart stays the same how it should be.
Cart widget doesn’t change/fidget numbers quickly when page loads.
And there is no error with empty cart/order when click Add-to-Cart or Buy Now button.

With only Payments Plugin and Woodmart:
There is one issue I think,
Cart widget counts correctly when deleting products and then adding again.
Even with changing pages the mini-cart stays the same how it should be.
Cart widget doesn’t change/fidget numbers quickly when page loads.
But empty cart/order sometimes when click Buy Now button.

With Tiered Pricing Plugin and Payments Plugin and Woodmart:
There are many issues,
Cart widget doesn’t counts correctly when deleting products from mini-cart and then adding again.
Even with changing pages when you have deleted a product from mini-cart it comes back again.
Sometimes cart widget does change/fidget numbers quickly when page loads. And if it happens then only on page loads of certain pages. Not all.
And empty cart/order sometimes when click Buy Now button.

This is my take on it for now.

[tim.meulendijk]

Hi there, i already spoke to you guys about the empty cart issue and that topic is resolved with disabling the Add-to-cart Ajax functionality. But now i have something similar with the Buy Now button. When i have the Stripe Payment plugin activated and i press Buy Now the cart shows empty most of the time.

How can it be that this plugin conflicts so much with your theme. They are a Stripe Partner Plugin. Before i had the empty cart issue with the Add-to Cart button and now with the Buy Now button.

But only when i have the Stripe Payment plugin activated.

• This topic was modified 2 years, 6 months ago by tim.meulendijk.

Hi

Could you maybe explain to me what could be doing this then. I have almost no plugins installed. And still I have the empty cart issue. Apparently I only have it and I have in every browser. Strange isn’t it. If walk to my computer now I can reproduce this error. So please help me. Can’t you test something with their plugin. Your theme should be woocommerce compatible. This also means it should work together with payment plugins. This is a stupid issue to have and no one wants or can help me. I paid for this theme and want to know how this can be. That one plug-in from a payment developer partner from stripe is not working with your template. What can be interesting when everything else works. With all the plug-ins I work … no issues now
How is it possible that you cannot reproduce this error. How. I am trying to understand but i cannot. The videos are very clear and I show you everything. You can see I am having this issue. So you know it’s there so why respond every time with I cannot reproduce. Are you also testing this staging site that I have set up? Not the live site right? This one has a different payment plugin that works.

Hi there,
I have tested many times now and contacted also developers of payment plugin. They will look into it also. We think it has something to do with their plugin conflicting with the mini-cart. I tested everything. Even without Woodmart Core, Only the theme activated. and still i got the empty cart issue. With a different theme i don’t have this. But they don’t have the mini-cart on the side like your theme has.
It has to do something with this.
Kind regards,
Tim

HI there,

I know it works sometimes.
But for sure the error will pop up after several tries. Try it. At least 10 times. And play with quantities.
It can not be that i have this issue and you don’t. That cannot be. It’s impossible.
Because when i try now i 100% for sure… i will have the empty cart issue on the same staging site.
I can reproduce it if i want i a few minutes.

Kind regards,

Tim

A few times it works, but you need to do it several times in a row.

Hi there,

Were you able to reproduce the empty cart issue on your mobile phone or tablet.
I have tested the staging environment and it still reproduces the error on my end when i try to do it on my iphone 11 pro or tablet ipad pro and very very occassionally on the desktop.

I tried other payment plugins and with none of them i experience the empty cart issue. But off course the plugin that i want to use has this strange issue.

So maybe something is conflicting with this payment plugin and the theme.

Kind regards,

Tim

I have tested 3 other payment plugins and they work and don’t have the empty cart issue.
But the Payment plugin i want has every time the empty cart issue. Especially on iphone.
I especially took the second best hosting.
CPU 12 cores
RAM 8 GB
But this i also not fixing the problem.
Now i have read on the internet that some hosting companies have special settings for the Eliminate Cart Fragments with Live Cart or something. Is this the issue?
It is a very strange issue.

Other people also posted about this issue:

https://xtemos.com/forums/topic/regarding-empty-cart-after-buy-button-or-add-to-cart/

I have the same issue.

I also tested it without the Tiered Pricing plugin and still i got the empty cart issue.

I am sending you guys a movie that i have sent to PaymentPlugins.com to show them what plugins were on and that with their plugin activated, i sometimes experience empty cart issues on iphone and ipad. And with their plugin deactivated i don’t experience this. But i need their plugin for connecting with Stripe. They also think it maybe has something to do with updateCartFragments and Ajax.

Its very important for me that we can fix this.

If customers experience an empty shopping cart they will leave.

Hi there,

I have bought one more Woodmart theme and i am almost finished setting up the system.

Only one thing. The payment plugin. Since i installed it, i’m having strange issues with suddenly having an empty cart.

I am using the Stripe Payment Plugin from PaymentPlugins.com. But i am not sure if it has something to do with them because they don’t have other complaints from other users they say.

But when i installed it, i sometimes get the empty cart issue. I add a high quantity to the mini-cart, then i click view cart and then suddenly the cart is empty. And it happens sometimes, but when triggered the issue can come back more frequently. In my opinion it happens or get triggered by high round numbers like, 1000, 10000, 25000.
With low numbers it seems to work almost always. Its frustrating because i myself sometimes try to reproduce the error and it sometimes really takes 10 or more tries.

Then i thought this must be the Payment Plugin and i tried a different Stripe plugin from Webtoffee and then i didn’t experience the empty cart issue anymore.

So in my first conclusion it has something to do with the Stripe plugin from PaymentPlugins.com and the Woodmart theme. But maybe there is a small conflict that interferes with the Ajax functionality from Woodmart with the Plugin from PaymentPlugins.com. I also contacted them regarding this issue because i really need it to be fixed.

I really want to use the Stripe plugin from PaymentPlugins.com because its a better plugin.

Then i found an article on the internet and i think this could be related.

https://www.webnots.com/fix-slow-page-loading-with-woocommerce-wc-ajaxget_refreshed_fragments/

When i read this article i remembered the first issue i had with the Woodmart theme about the 419 error console message. At some point during this topic i experienced a different console messages regarding:

updateCartFragmentsFix.js?ver=7.1.3:38 Uncaught Fragment expired

And then i told you guys about this issue and at some point you guys updated the theme and it was gone.

So can you maybe help me out and please tell me how it can happen that in combination with this Payment plugin the cart gets emptied sometimes. Does it have something to do with this: updateCartFragmentsFix.js and when it takes to long to load that the data gets lost.

OOO.. this empty cart issue happens only on my iphone and ipad… I never experienced it on my imac pro. What is also pretty strange.

Kind regards,

Tim

Hello,

The Custom CSS area of your Site seems to be empty right now, so we can’t seem to find the change that you referencing has been added on your Site by you related to the Buttons color changing.

Regarding changing the Add to Cart button color, you don’t need to use the Custom CSS. You can navigate to Dashboard > Theme Settings > Styles and colors > Buttons > Shop Buttons > there you can find the options related to color changing. We have updated them accordingly as you wanted: https://snipboard.io/nXD2VA.jpg

This is the preview on your Site now after applying the change: https://snipboard.io/SoFpKj.jpg

Now, you don’t need to refresh two times to see the change. It is appearing in the first place.

Regarding the Tabs alignment issue, the thing was under the Dashboard > Appearance > Customize > Additional CSS > you had some CSS applied related to it which was causing this conflict. So, we comment-out that CSS and now the Tabs appear fine: https://snipboard.io/ymn91N.jpg

Please check back your Site after completely clearing browser and server cache.

Best Regards

Can you tell me what you changed so in future I can fix it myself?

Now that the first issue is fixed let’s try to fix the others.

My first comment:
2)Sometimes the go-to cart popup will pop up on its own and won’t have any content in it

The issue is still present.
The problem is that it is harder to replicate. The best way I found is to go into incognito and walk around the website, if nothing happens close incognito and open a new one. Sooner or later you will notice the empty popup with a black square.

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Hello,

we encountered an issue with the card popup. We added some products to the card out and when we came back from the card page the card popup was empty. I am sending a picture of the empty popup after returning.

I added the following coding. Do you have a better solution?

(function () {
window.onpageshow = function(event) {
if (event.persisted) {

jQuery(‘body > div.wd-close-side.wd-close-side-opened’).hide();
jQuery(‘body > div.cart-widget-side.wd-side-hidden.wd-right.wd-opened’).hide();

location.reload();

}
};
})();

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Hi

Somehow the issue persists even after update to latest version. I have some products available on backorder and the sticky add to cart bar is not showing on scroll. Looks like te “wd-sticky-btn” div doesn’t get the “wd-sticky-btn-shown” class on scroll, so it’s not showing up.

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Hello,

Most likely, the customization in the child theme causes the problem: https://gyazo.com/0fa2e53de89789fd0e5253c10fe5a74c

As you can see on the screen, the cart is not empty when I press the back button.

In order to detect the source of the problem, you need to save separate functions.php code, then clear functions.php and add snippet by snippet checking the site to detect which one causes the issue.

If you have any questions please feel free to contact us.

Best Regards

I have just change my server and migrate to another server. after this when i click “Add to cart or Buy Button” Cart page is shown empty. please suggest me something quick. it’s big issue.

i have deativated all plugins, and activate one by one. but nothing works.

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Hi

Mini cart finally working fine on storefront, no empty cart issues. But issue on woodmart is still unresolved. Kindly check and let me know any permanent or temporary fix for this.

Thanks.

[niwo]

In guest mode, if I add any product to my cart, the wishlist seems to start working.
After emptying the cart the wishlist still works for the session.

Opening a new and fresh incognito window, the issue starts to occur again.

AND

If I’m logged in, I always have 1 item on the wishlist, but there is no item visible.

• This reply was modified 3 years, 1 month ago by niwo.

[harshwe]

Hello Luke,

14. You have the custom code that defined the “Primary color” for the button via Theme Settings -> Custom CSS.
https://monosnap.com/file/EHplLecDrObQcEKLTESc2J7FnRQYrp

This above code was shared by you earlier, as it stopped or was Not working since 6.3 update.
Hence, your code worked from 6.3 version onwards. But that CSS again stopped working after 6.5 update.

So much of changes kept happening every now and then, with every next update. Few of things completely broke and few of these started working back.
However, I will try by marking-off (disable) this code. Will let you know

14.b)

Seems that this issue comes from the third-party plugins

This should not be possible. As I have the same set of plugins with same versions (also in the Live site and staging too).
On staging site when running 6.2.6 it was working fine. Stopped working after 6.3 update only (staging site has same plugins since then)
Can you please double check and help to resolve this issue.

15. Yes, it could be due to this code. It was provided by you in the post response
346335
https://i2.paste.pics/H8EF7.png
Can you please share the updated and revised code, in order to work with latest theme version (6.5)
PS: the code was working prior to 6.5 version (I assume till 6.4.2+ version)

Regards

• This reply was modified 3 years, 3 months ago by harshwe.

P.S Ok.

Now please check this bug on mobile. If you add a Product in Cart and open the Cart, The Cart is opened not in page but on the Side. And it is empty

Please make the full backup of your site and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.

If you see the same on the Storefront, it means that one of the third parties plugins cause the problem.

Best Regards

I just realized I didn’t describe what the actual issue is.

What happens is if I add an item to the cart it is added as intended but when I leave the cart and try to open the slider/widget it shows as empty. If I add a second item to my cart it will now show both items in the cart but if I leave the cart again and open the slider/widget again it will show as empty again.

I have hired a developer to direct visitors directly to the cart page every time an item is added to the cart but this is not how I want the website to work. It seems like the conversion rate has dropped ever since this change has been made. I hope this makes sense.

Hi there, I’m having some issues with customers visiting our website and adding items to cart and then going to checkout and no items are showing.
This has been replicated a few times, especially on mobile.
Hope you can help

The issue is – the change of design doesn’t stay and goes back to the wrong design. One minute I see the change of design and then next refresh and testing its gone again. It doesn’t stay put but the empty cart design is still not correct and not how it use to looks before – as per above images shown.

When i receive the email from Themeforest about theme update i always visit the downloads-page -> Woodmart theme and there read the full change-log.

11-04-2022 – Update version 6.4.0

ADDED: New custom shop page #5. (Link)
ADDED: New custom shop page #6. (Link)
ADDED: New custom product page #6. (Link)
ADDED: New custom product page #7. (Link)
ADDED: New custom product page #8. (Link)
ADDED: Mobile menu close button. (Screenshot, Screenshot)
ADDED: Free shipping progress bar. (Screenshot, Screenshot, Documentation)
ADDED: Preloader color scheme option. (Screenshot)
ADDED: “Is RTL” condition to theme settings presets. (Screenshot)
ADDED: Responsive columns for Blog, Portfolio, Products, Products tabs, Products categories element. (Screenshot)
ADDED: “Keep the page number in the URL” option for load more pagination. (Screenshot)
ADDED: Product filters element inline option
ADDED: Product categories widget selectors to advanced typography.
ADDED: Option Even product grid (Screenshot)
ADDED: Option bordered grid inside (Screenshot)
FIXED: Brands element empty name issue. (Topic)
FIXED: New preset creation issue. (Topic)
FIXED: Fixed WPBakery shortcodes in “Quick view”. (Topic)
FIXED: Shop page styles on AJAX change from layout to default.
FIXED: Layered navigation widget category select. (Screenshot)
FIXED: Errors in widgets Gutenberg editor. (Topic)
FIXED: JS files error. (Topic)
FIXED: Fixed CSS validator errors. (Topic)
FIXED: WPML with layout conditions. (Topic)
FIXED: Product list view add to cart button issue. (Topic)
FIXED: Dokan PHP fatal error. (Topic)
FIXED: After back history on the shop page order by select not run AJAX.
FIXED: Dropdowns animation on iPad. (Topic)
FIXED: Product element load more button undefined in url. (Topic)
FIXED: Quick shop variations bug when the quick view is turned off. (Topic)
FIXED: Login to see add to cart and prices now hide price from Google search. (Topic)
FIXED: WordPress Gutenberg global styles and SVG now related to “Disable Gutenberg styles”. (Screenshot, Screenshot)
FIXED: PHP notice in Elementor element Products widget. (Topic)
FIXED: Single product sticky add to cart on layouts.
DEV: Added filter “woodmart_animated_counter_speed” to change Animated counter element speed.
IMPROVED: Options where select HTML Block now load data with AJAX.
IMPROVED: Changed media queries on all theme options for WPBakery from 1024 to 1199 (Element width, margin, padding, hidden option, align options, typography option, off-canvas column, collapsible content)

Hello,

Some of my users are facing an issue on mobile. When they add a product to the cart (trough the single product page) it’s adding correctly, but when they access the cart, the cart shows as empty.
Here’s a screenrecord a client sends me : https://cln.sh/Ch9XMJ

1. I saw that someone else got the same issue and has been fixed, but I don’t know how : https://xtemos.com/forums/topic/problems-with-cache-and-cart/
2. Should I use exception rules for my Cache Plugin (WP Rocket) But what should I exclude ?
3. Should I turn off the AJAX add to cart option in theme settings ? https://cln.sh/BxwRuV

It’s a really anyiong issue because I’m losing a lot of orders this way. Customers are leaving the site, without the ability to go to checkout page…

Hope you can help, thanks in advance !
Have a nice day

Hi there, I’m currently setting up a website using Woodmart theme.
But I’ve now run into an issue/bu;
Suddenly the cart didn’t show, so I wanted to check the header I’ve created with Woodmart, but the field is empty. There’s no header visible for me to edit. But I can still se the header on the page. Also, I can’t create a new header either.

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Yes, no problem.

Here’s how to reproduce the problem.

1. Go to our website as a normal user, do not try to reproduce this issue while you are logged in as admin. It’s only happening to normal website visitors.
2. Add as many products as you wish to the “Cart”.
3. Now navigate through website and look closely to “Cart” at the header. Go to different categories on header navigation and back to main page. In some pages the “Cart” should show that it’s empty and is some that it’s with products added.
4. Now click on “Cart” and empty it. Navigate again through the header navigation and you should see, that in some cases the “Cart” at the header is empty while in other it’s with products.

When you disable the Breeze cache plugin, everything works fine. And it’s not the Breeze plugins fault, because I tried different caching plugins and every single one of them does the same thing – brakes the “Cart” at the header navigation.

Thank you!

Hello sir, we have an issue with the display widjet on shopping cart. In mobile version when you are logged in for first time the website and with empty cart, when you are trying to add a product to the cart from the SINGLE PRODUCT VIEW (NOT) from the catalog, then the sidebar doesnt appear at all and we are seeing an blank page. Propably something is going on with js file but can you have a look?

Thanks in advance

[harshwe]

Hello Luke,

I hope you have really gone through each point properly mentioned in my previous post and have forwarded to the dev team too. I wish they will surely consider something and sooner.
Below is one another reason and solution for 3rd point. Followed by other issues.

3.3b, Below could be one of the better solution and appealing too, for the Countdown Timer (CT)
https://watch.screencastify.com/v/weAvzbVlQw36cnMFRP7H

The timer can be displayed directly on the image (at bottom) in Grid and Archive pages. With transparency, the image behind CT, can be seen too. And On Mouse-Hover, that CT should get replaced with the “Add to Cart” or “View details” button, as usual. The same can be seen from that video too.
This will even resolve the problem, when the CT is wrapping down in the Woodmart Theme, when used with 4×4 or 5×5 or more Grid value. Even with Product Carousel element.

As the CT in above video (other theme), is getting adjusted according to image size and will retain size-responsiveness across the theme. Which can be accomplished and work in Woodmart also.

But unfortunately in Woodmart, please see how the CT is wrapping down even further with variable widths. And leaving huge empty space in the Grid for other products (which do not have CT). As can be seen here-
https://watch.screencastify.com/v/YfxmfMW3wiFEPLVM3rg2

PS: With this issue and reason, we could not ENABLE the CT it in Archive pages and with Elements.

Option Presets
4. Options Presets is a Nice feature, however there are few issues while using it. Below are few points and requests, that you may find genuine.

4.a. As this has been placed at extreme right side (like sidebar), the width of each of the 3 columns is very less. Hence, it becomes too hard to find and select the correct Post ID, Term ID, Taxanomy or anything else from the 3rd column (last one after =, not equals)

And when someone have more-and-more pages, categories or products, it will become nearly impossible to do that with just an Inch-of-a-width. Specially with long Titles of posts, pages. One has to keep scroll down, that too way attentively and slowly. Practically with just one single-scroll (even with single mouse click at bottom of the scroll bar), it scrolls too many results at a time.
And the content in 3rd column is NOT readable too (with very less space). Really it feels too much frustrating to use this nice feature, even once. Overall very clumsy space.

Please see here – https://i2.paste.pics/FPQWO.png

Please see below video
https://watch.screencastify.com/v/hvYDSrIVbV0c15D3JIuv

4.b. In addition to that, If someone tries to search by ID, it is not showing results at all. Infact, as shown in the video, it throws incorrect results too.
I tried by using Post ID and Term ID both, and searching by actual ID, did not worked.
How can one remember and by what way, that what is to edit and how to search. How can one actually understand.

b.ii). Also, in below scenario-
https://i2.paste.pics/FPQTN.png

Alternative or possible Solution and Enhancements–

As already explained and shown in one of the above screenshot-
https://i2.paste.pics/FPQWO.png

4.c. If an option to mark Presets as Favourites (with star icon) could be added, then that would be helpful. So that from a long list of presets, one can easily identify (ofcourse with some filter too) and can use and edit it further by relocating it easily.

4.d. Also, a Drag-and-drop feature for Presets. That way, one can put the Most-used or important ones at the very Top. And can arrange others according to their needs. Otherwise, what is currently happening, is the moment we create a New preset, it jumps to the very-bottom of the existing presets list. And we have to keep scrolling Till-end of the existing list, just to find out own or desire Preset, for further edit or for a look.
This is really cumbersome.

Regards

• This reply was modified 3 years, 8 months ago by harshwe.
• This reply was modified 3 years, 8 months ago by harshwe.