Search Results for 'empty cart issue'

[Rickard@adaptonline]

Hi!
We discovered a bug where the carts content is not populated in the DOM, however the network-request returns a DOM.
Thus the sidecart is showing as empty, albeit one can still add products to the cart and the cart-page still works as intended.

Downgrading Elementor Pro to version 3.11.7 resolves the issue.

The issue occured running these versions:
Woodmart-version: 7.1.4
Elementor Pro: 3.12.1
Elementor: 3.12.1

Let me know if you need anymore info, including a system-report.

• This topic was modified 2 years, 7 months ago by Rickard@adaptonline.

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Hello everybody, I have the same problem and it cannot be the solution to downgrade the Elementor Version. :-/ Elementor and Woocommerce recently discovered a security vulnerability and an upgrade to the latest elementor pro version 3.12.1 is essential to fix this problem. But at the same time the problem with the sidebar shopping cart occurs. I talked with the Elementor support and they told me that it is a problem with Woodmart and Elementor because they cannot find any problem with their standard theme.

So, please come back with a solution. I think some more people will have the same issue.

Thanks a lot.

Thats what Elementor says …

Hi Robert,

Thank you for contacting Elementor Support. I hope you are safe and doing good today.

I understand you are facing issues with your cart not working and are showing empty, and I am here to help you.

This happens in rare cases, and in most cases, it is related to some kind of caching. The problem is with how Elementor handles the mini cart Ajax function. This error is encountered when using WP Rocket or any other cache plugin or your server has some kind of cache enabled. I suggest checking with your web hosting about this since they can check error logs to see if something is captured.

Please be advised as well that this is related to a known bug and a full report has been made already. Our developers are aware of this and are working on it. A full report has been created, but the root cause is still unknown since it rarely happens on certain server configurations or with specific cache plugins.

What I will do now to help you is to add your vote to the report to make its priority even higher. You can keep an eye out for when this has been addressed in one of the future plugin updates by checking on the changelog of Elementor.​​​

We are doing our best to have a stable and well-tested product as much as possible. Glitches like this simply happen, and we apologize for this and for any inconvenience you may have because of this.

Thanks for letting us know about this as it helps us create an even better product in the future.

Please feel free to recontact us should you have other questions or if you require further assistance.

Have a safe day ahead and take care.

BUT: I´ve turned caching off and it still didn´t work, And I´m on Siteground. So should be a common case and more users should have the same problem, I think.

So rolling back elementor pro to an older version fixed my issue with an empty sidebar (cart).

Empty Cart after Elementor update – What is the fix here as it appears to be a woodmart theme issue.

Elementor suggested the below:

“I understand the concern, and I see that structure used for the menu cart is not from Elementor. In this case, this technical support channel is capable to support native features from Elementor.

However, there’s an indicated channel for such cases: development issues (custom widgets and functions, custom code and CSS, BETA testing issues, compatibility issues with plugins/themes) should be sent to our Github account where our developers will be able to assist.

For that, I would like to recommend that the authors of the theme/plugin involved open an issue on our Github page where our developers can investigate such behavior”

Please advise….

I think i have a small idea with the issues.

With only Tiered Pricing Plugin and Woodmart:
There are no issues,
Cart widget counts correctly when deleting products and then adding again.
Even with changing pages the mini-cart stays the same how it should be.
Cart widget doesn’t change/fidget numbers quickly when page loads.
And there is no error with empty cart/order when click Add-to-Cart or Buy Now button.

With only Payments Plugin and Woodmart:
There is one issue I think,
Cart widget counts correctly when deleting products and then adding again.
Even with changing pages the mini-cart stays the same how it should be.
Cart widget doesn’t change/fidget numbers quickly when page loads.
But empty cart/order sometimes when click Buy Now button.

With Tiered Pricing Plugin and Payments Plugin and Woodmart:
There are many issues,
Cart widget doesn’t counts correctly when deleting products from mini-cart and then adding again.
Even with changing pages when you have deleted a product from mini-cart it comes back again.
Sometimes cart widget does change/fidget numbers quickly when page loads. And if it happens then only on page loads of certain pages. Not all.
And empty cart/order sometimes when click Buy Now button.

This is my take on it for now.

[tim.meulendijk]

Hi there, i already spoke to you guys about the empty cart issue and that topic is resolved with disabling the Add-to-cart Ajax functionality. But now i have something similar with the Buy Now button. When i have the Stripe Payment plugin activated and i press Buy Now the cart shows empty most of the time.

How can it be that this plugin conflicts so much with your theme. They are a Stripe Partner Plugin. Before i had the empty cart issue with the Add-to Cart button and now with the Buy Now button.

But only when i have the Stripe Payment plugin activated.

• This topic was modified 2 years, 7 months ago by tim.meulendijk.

Hi

Could you maybe explain to me what could be doing this then. I have almost no plugins installed. And still I have the empty cart issue. Apparently I only have it and I have in every browser. Strange isn’t it. If walk to my computer now I can reproduce this error. So please help me. Can’t you test something with their plugin. Your theme should be woocommerce compatible. This also means it should work together with payment plugins. This is a stupid issue to have and no one wants or can help me. I paid for this theme and want to know how this can be. That one plug-in from a payment developer partner from stripe is not working with your template. What can be interesting when everything else works. With all the plug-ins I work … no issues now
How is it possible that you cannot reproduce this error. How. I am trying to understand but i cannot. The videos are very clear and I show you everything. You can see I am having this issue. So you know it’s there so why respond every time with I cannot reproduce. Are you also testing this staging site that I have set up? Not the live site right? This one has a different payment plugin that works.

Hi there,
I have tested many times now and contacted also developers of payment plugin. They will look into it also. We think it has something to do with their plugin conflicting with the mini-cart. I tested everything. Even without Woodmart Core, Only the theme activated. and still i got the empty cart issue. With a different theme i don’t have this. But they don’t have the mini-cart on the side like your theme has.
It has to do something with this.
Kind regards,
Tim

HI there,

I know it works sometimes.
But for sure the error will pop up after several tries. Try it. At least 10 times. And play with quantities.
It can not be that i have this issue and you don’t. That cannot be. It’s impossible.
Because when i try now i 100% for sure… i will have the empty cart issue on the same staging site.
I can reproduce it if i want i a few minutes.

Kind regards,

Tim

A few times it works, but you need to do it several times in a row.

Hi there,

Were you able to reproduce the empty cart issue on your mobile phone or tablet.
I have tested the staging environment and it still reproduces the error on my end when i try to do it on my iphone 11 pro or tablet ipad pro and very very occassionally on the desktop.

I tried other payment plugins and with none of them i experience the empty cart issue. But off course the plugin that i want to use has this strange issue.

So maybe something is conflicting with this payment plugin and the theme.

Kind regards,

Tim

I have tested 3 other payment plugins and they work and don’t have the empty cart issue.
But the Payment plugin i want has every time the empty cart issue. Especially on iphone.
I especially took the second best hosting.
CPU 12 cores
RAM 8 GB
But this i also not fixing the problem.
Now i have read on the internet that some hosting companies have special settings for the Eliminate Cart Fragments with Live Cart or something. Is this the issue?
It is a very strange issue.

Other people also posted about this issue:

https://xtemos.com/forums/topic/regarding-empty-cart-after-buy-button-or-add-to-cart/

I have the same issue.

I also tested it without the Tiered Pricing plugin and still i got the empty cart issue.

I am sending you guys a movie that i have sent to PaymentPlugins.com to show them what plugins were on and that with their plugin activated, i sometimes experience empty cart issues on iphone and ipad. And with their plugin deactivated i don’t experience this. But i need their plugin for connecting with Stripe. They also think it maybe has something to do with updateCartFragments and Ajax.

Its very important for me that we can fix this.

If customers experience an empty shopping cart they will leave.

Hi there,

I have bought one more Woodmart theme and i am almost finished setting up the system.

Only one thing. The payment plugin. Since i installed it, i’m having strange issues with suddenly having an empty cart.

I am using the Stripe Payment Plugin from PaymentPlugins.com. But i am not sure if it has something to do with them because they don’t have other complaints from other users they say.

But when i installed it, i sometimes get the empty cart issue. I add a high quantity to the mini-cart, then i click view cart and then suddenly the cart is empty. And it happens sometimes, but when triggered the issue can come back more frequently. In my opinion it happens or get triggered by high round numbers like, 1000, 10000, 25000.
With low numbers it seems to work almost always. Its frustrating because i myself sometimes try to reproduce the error and it sometimes really takes 10 or more tries.

Then i thought this must be the Payment Plugin and i tried a different Stripe plugin from Webtoffee and then i didn’t experience the empty cart issue anymore.

So in my first conclusion it has something to do with the Stripe plugin from PaymentPlugins.com and the Woodmart theme. But maybe there is a small conflict that interferes with the Ajax functionality from Woodmart with the Plugin from PaymentPlugins.com. I also contacted them regarding this issue because i really need it to be fixed.

I really want to use the Stripe plugin from PaymentPlugins.com because its a better plugin.

Then i found an article on the internet and i think this could be related.

https://www.webnots.com/fix-slow-page-loading-with-woocommerce-wc-ajaxget_refreshed_fragments/

When i read this article i remembered the first issue i had with the Woodmart theme about the 419 error console message. At some point during this topic i experienced a different console messages regarding:

updateCartFragmentsFix.js?ver=7.1.3:38 Uncaught Fragment expired

And then i told you guys about this issue and at some point you guys updated the theme and it was gone.

So can you maybe help me out and please tell me how it can happen that in combination with this Payment plugin the cart gets emptied sometimes. Does it have something to do with this: updateCartFragmentsFix.js and when it takes to long to load that the data gets lost.

OOO.. this empty cart issue happens only on my iphone and ipad… I never experienced it on my imac pro. What is also pretty strange.

Kind regards,

Tim

Hello,

The Custom CSS area of your Site seems to be empty right now, so we can’t seem to find the change that you referencing has been added on your Site by you related to the Buttons color changing.

Regarding changing the Add to Cart button color, you don’t need to use the Custom CSS. You can navigate to Dashboard > Theme Settings > Styles and colors > Buttons > Shop Buttons > there you can find the options related to color changing. We have updated them accordingly as you wanted: https://snipboard.io/nXD2VA.jpg

This is the preview on your Site now after applying the change: https://snipboard.io/SoFpKj.jpg

Now, you don’t need to refresh two times to see the change. It is appearing in the first place.

Regarding the Tabs alignment issue, the thing was under the Dashboard > Appearance > Customize > Additional CSS > you had some CSS applied related to it which was causing this conflict. So, we comment-out that CSS and now the Tabs appear fine: https://snipboard.io/ymn91N.jpg

Please check back your Site after completely clearing browser and server cache.

Best Regards

Can you tell me what you changed so in future I can fix it myself?

Now that the first issue is fixed let’s try to fix the others.

My first comment:
2)Sometimes the go-to cart popup will pop up on its own and won’t have any content in it

The issue is still present.
The problem is that it is harder to replicate. The best way I found is to go into incognito and walk around the website, if nothing happens close incognito and open a new one. Sooner or later you will notice the empty popup with a black square.

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Hello,

we encountered an issue with the card popup. We added some products to the card out and when we came back from the card page the card popup was empty. I am sending a picture of the empty popup after returning.

I added the following coding. Do you have a better solution?

(function () {
window.onpageshow = function(event) {
if (event.persisted) {

jQuery(‘body > div.wd-close-side.wd-close-side-opened’).hide();
jQuery(‘body > div.cart-widget-side.wd-side-hidden.wd-right.wd-opened’).hide();

location.reload();

}
};
})();

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Hi

Somehow the issue persists even after update to latest version. I have some products available on backorder and the sticky add to cart bar is not showing on scroll. Looks like te “wd-sticky-btn” div doesn’t get the “wd-sticky-btn-shown” class on scroll, so it’s not showing up.

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Hello,

Most likely, the customization in the child theme causes the problem: https://gyazo.com/0fa2e53de89789fd0e5253c10fe5a74c

As you can see on the screen, the cart is not empty when I press the back button.

In order to detect the source of the problem, you need to save separate functions.php code, then clear functions.php and add snippet by snippet checking the site to detect which one causes the issue.

If you have any questions please feel free to contact us.

Best Regards

I have just change my server and migrate to another server. after this when i click “Add to cart or Buy Button” Cart page is shown empty. please suggest me something quick. it’s big issue.

i have deativated all plugins, and activate one by one. but nothing works.

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Hi

Mini cart finally working fine on storefront, no empty cart issues. But issue on woodmart is still unresolved. Kindly check and let me know any permanent or temporary fix for this.

Thanks.

[niwo]

In guest mode, if I add any product to my cart, the wishlist seems to start working.
After emptying the cart the wishlist still works for the session.

Opening a new and fresh incognito window, the issue starts to occur again.

AND

If I’m logged in, I always have 1 item on the wishlist, but there is no item visible.

• This reply was modified 3 years, 3 months ago by niwo.

[harshwe]

Hello Luke,

14. You have the custom code that defined the “Primary color” for the button via Theme Settings -> Custom CSS.
https://monosnap.com/file/EHplLecDrObQcEKLTESc2J7FnRQYrp

This above code was shared by you earlier, as it stopped or was Not working since 6.3 update.
Hence, your code worked from 6.3 version onwards. But that CSS again stopped working after 6.5 update.

So much of changes kept happening every now and then, with every next update. Few of things completely broke and few of these started working back.
However, I will try by marking-off (disable) this code. Will let you know

14.b)

Seems that this issue comes from the third-party plugins

This should not be possible. As I have the same set of plugins with same versions (also in the Live site and staging too).
On staging site when running 6.2.6 it was working fine. Stopped working after 6.3 update only (staging site has same plugins since then)
Can you please double check and help to resolve this issue.

15. Yes, it could be due to this code. It was provided by you in the post response
346335
https://i2.paste.pics/H8EF7.png
Can you please share the updated and revised code, in order to work with latest theme version (6.5)
PS: the code was working prior to 6.5 version (I assume till 6.4.2+ version)

Regards

• This reply was modified 3 years, 4 months ago by harshwe.

P.S Ok.

Now please check this bug on mobile. If you add a Product in Cart and open the Cart, The Cart is opened not in page but on the Side. And it is empty

Please make the full backup of your site and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.

If you see the same on the Storefront, it means that one of the third parties plugins cause the problem.

Best Regards

I just realized I didn’t describe what the actual issue is.

What happens is if I add an item to the cart it is added as intended but when I leave the cart and try to open the slider/widget it shows as empty. If I add a second item to my cart it will now show both items in the cart but if I leave the cart again and open the slider/widget again it will show as empty again.

I have hired a developer to direct visitors directly to the cart page every time an item is added to the cart but this is not how I want the website to work. It seems like the conversion rate has dropped ever since this change has been made. I hope this makes sense.

Hi there, I’m having some issues with customers visiting our website and adding items to cart and then going to checkout and no items are showing.
This has been replicated a few times, especially on mobile.
Hope you can help

The issue is – the change of design doesn’t stay and goes back to the wrong design. One minute I see the change of design and then next refresh and testing its gone again. It doesn’t stay put but the empty cart design is still not correct and not how it use to looks before – as per above images shown.

When i receive the email from Themeforest about theme update i always visit the downloads-page -> Woodmart theme and there read the full change-log.

11-04-2022 – Update version 6.4.0

ADDED: New custom shop page #5. (Link)
ADDED: New custom shop page #6. (Link)
ADDED: New custom product page #6. (Link)
ADDED: New custom product page #7. (Link)
ADDED: New custom product page #8. (Link)
ADDED: Mobile menu close button. (Screenshot, Screenshot)
ADDED: Free shipping progress bar. (Screenshot, Screenshot, Documentation)
ADDED: Preloader color scheme option. (Screenshot)
ADDED: “Is RTL” condition to theme settings presets. (Screenshot)
ADDED: Responsive columns for Blog, Portfolio, Products, Products tabs, Products categories element. (Screenshot)
ADDED: “Keep the page number in the URL” option for load more pagination. (Screenshot)
ADDED: Product filters element inline option
ADDED: Product categories widget selectors to advanced typography.
ADDED: Option Even product grid (Screenshot)
ADDED: Option bordered grid inside (Screenshot)
FIXED: Brands element empty name issue. (Topic)
FIXED: New preset creation issue. (Topic)
FIXED: Fixed WPBakery shortcodes in “Quick view”. (Topic)
FIXED: Shop page styles on AJAX change from layout to default.
FIXED: Layered navigation widget category select. (Screenshot)
FIXED: Errors in widgets Gutenberg editor. (Topic)
FIXED: JS files error. (Topic)
FIXED: Fixed CSS validator errors. (Topic)
FIXED: WPML with layout conditions. (Topic)
FIXED: Product list view add to cart button issue. (Topic)
FIXED: Dokan PHP fatal error. (Topic)
FIXED: After back history on the shop page order by select not run AJAX.
FIXED: Dropdowns animation on iPad. (Topic)
FIXED: Product element load more button undefined in url. (Topic)
FIXED: Quick shop variations bug when the quick view is turned off. (Topic)
FIXED: Login to see add to cart and prices now hide price from Google search. (Topic)
FIXED: WordPress Gutenberg global styles and SVG now related to “Disable Gutenberg styles”. (Screenshot, Screenshot)
FIXED: PHP notice in Elementor element Products widget. (Topic)
FIXED: Single product sticky add to cart on layouts.
DEV: Added filter “woodmart_animated_counter_speed” to change Animated counter element speed.
IMPROVED: Options where select HTML Block now load data with AJAX.
IMPROVED: Changed media queries on all theme options for WPBakery from 1024 to 1199 (Element width, margin, padding, hidden option, align options, typography option, off-canvas column, collapsible content)