Search Results for 'empty cart issue'

Hello,

Thanks for the details. The empty cart layout issue occurs when the Cart page uses the WooCommerce Cart Block. WoodMart’s styling (including the empty state) is designed for the classic cart, so please switch the Cart page to the classic cart instead of the block.

Do this:
– Go to Pages → Cart → Edit.
– If you see the “Cart” block, remove it.
– Add a Shortcode block and insert: [woocommerce_cart]
– Update the page and clear your site/browser cache.

Kind regards,
XTemos Studio

Hello,

I’m having an issue with the Empty Cart page. When the cart has products, everything looks correct, but when the cart becomes empty, the page layout appears broken and does not match the demo styling.

I already cleared cache and regenerated CSS/Data, but the issue remains.

Could you please check what might be causing this?

Thank you.

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Hello,

The issue I am experiencing is with the shopping cart side bar. I can add/remove products without issues, however, if I add products to the cart and then close the browser or tab the products are no longer present after I re-open it (the number of items and total price still appear above the cart icon but bringing up the cart sidebar shows it as empty). If I then go to any other page the sidebar starts showing the added products correctly. Is there a way I can fix this? It happens for both logged-in users and guests.

Thank you for your time.

Hi again,

Thank you for the explanation. I have successfully replaced the nulled theme with the clean, fresh version downloaded directly from ThemeForest, and I managed to activate my license.

However, after updating the theme and plugins, a new issue has appeared on the staging site:

1. Endless loading on “Add to cart”
When I am on a single product page and click the “Add to cart” button, the loading icon just keeps spinning endlessly. Nothing happens visually (see attached screenshot). Only when I manually refresh the page (F5), I can see that the product was actually added to the cart. This was working perfectly fine before the updates.

2. Blank mini cart
Also, sometimes randomly (likely related to the first issue), the sliding mini cart is completely blank/white. It doesn’t display any products, no text, no graphics – just empty white space (see attached screenshot).

Could you please check what is causing this AJAX/cart conflict and fix it? You still have the admin access to my staging site (credentials are in the previous Private Content).

One additional question:
Could you please tell me where exactly in the WoodMart settings I can edit the graphic/image located at the very bottom of the mini cart (the one with InPost and BLIK logos)? It was set up by the previous developer, and I have no idea where to find it to change it.

Thank you in advance for your help!

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Hello,

thank you for your reply.

We have already followed the instructions in the documentation you shared:
https://xtemos.com/docs-topic/theme-translation/

Specifically we have:

• set the WordPress site language to **Italian (it_IT)**
• updated all translations from **Dashboard → Updates → Update translations**
• checked the translation files for **Woodmart**, **Woodmart Core**, and **WooCommerce**
• used **Loco Translate** to edit the theme and plugin translations

Despite this, several strings in the frontend are still displayed in English and do not appear in the translation files.

Examples include:
• **Create an account**
• **Register**
• **Return to shop** (empty cart page)
• **Search for products**
• **Order complete**

We have attached a screenshot showing the issue.

Since these strings are not present in the translation files and cannot be found via Loco Translate, could you please indicate:

1. Where these strings are defined in the theme or related components
2. The correct way to translate them in Woodmart

At the moment the standard translation procedure described in the documentation does not affect these elements.

Thank you for your assistance.

Best regards
Emanuele Di Sabato

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Hi!

I have 2 fatal errors in debug log, with review reminder and abandoned cart emails.
Could you add a fix for these in Spance Dashboard Patcher?

Bug Report for XTS Hitek Theme Developer
Issue: PHP 8 Fatal Error in WooCommerce Email Templates

Description: There is a TypeError occurring in the
review-reminder.php
and
abandoned-cart.php
WooCommerce email templates within the XTS Hitek theme when running on PHP 8+.

Error Message: Uncaught TypeError: current(): Argument #1 ($array) must be of type array, false given

Root Cause: In both templates, the image source is retrieved using the following logic:

php
// In review-reminder.php
current( wp_get_attachment_image_src( $data[‘image_id’], ‘thumbnail’ ) )
// In abandoned-cart.php
current( wp_get_attachment_image_src( $product->get_image_id(), ‘thumbnail’ ) )
If an image is missing or has been deleted from the media library, the WordPress function wp_get_attachment_image_src() returns a boolean false. Passing false to the current() function triggers a Fatal Error in PHP 8+, causing a 500 Internal Server Error and halting the email sending process.

Proposed Solution: The code should verify that wp_get_attachment_image_src() returns a valid array before attempting to access its elements. If it doesn’t, it should safely fall back to the WooCommerce placeholder image.

Example Fix:

php
$image_src = wc_placeholder_img_src();
if ( ! empty( $data[‘image_id’] ) ) {
$src_data = wp_get_attachment_image_src( $data[‘image_id’], ‘thumbnail’ );
if ( is_array( $src_data ) && ! empty( $src_data[0] ) ) {
$image_src = $src_data[0];
}
}
And then output $image_src in the tag instead of chaining current() directly onto the function call.

[Aizaz Imtiaz Awan]

Hi XTemos Support Team,

I hope you are doing well.

I am currently building my website using the WoodMart theme and have imported the “Organic” demo. However, I am facing a major issue with the WoodMart Custom Layouts Builder.

None of the layouts for the Organic demo have been imported. Here is the exact issue:

When I navigate to WoodMart > Layouts, the entire dashboard is empty. There are “No posts found” under Single Product, Products Archive (Shop), Cart, or Checkout tabs.

I tried creating new layouts manually (Add New), but when I open the WoodMart Template Library inside the Elementor editor, there are no layouts related to the “Organic” demo available to import. There are a few layouts for other demos, but nothing for Organic.

Because of this, my default Single Product pages, Shop page, and Archive pages are either blank, broken, or not matching the Organic demo at all.

I have already ensured that the “WoodMart Core” plugin is active and updated, and I have cleared all caches. It seems the dummy content for the Organic layouts failed to import.

Could you please help me import ALL the exact layouts (Single Product, Products Archive, Cart, Checkout, etc.) specifically for the Organic Demo directly into my website?

• This topic was modified 4 months ago by Aizaz Imtiaz Awan.
• This topic was modified 4 months ago by Aizaz Imtiaz Awan.

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Tried to find the problem myself and used gemini and couldn’t figure out the solution but at least i got the core problem.

Website: samsvojmajstor.mk Hosting: Hetzner (No cPanel) Environment: WoodMart Theme + Elementor

The Current Problem: Guest users (non-logged-in) are experiencing a “Ghost Cart” issue. When clicking “Add to Cart,” the price in the header updates, but the cart appears empty or fails to show the added product. This is being caused by a 400/422 error conflict between a manually injected Facebook Pixel script and the site’s caching layers. Additionally, after clearing caches, the header layout has shifted to the left.

What We Have Already Done: To save you time, we have already performed the following “Level 1” troubleshooting:

Plugin Conflicts: We deactivated multiple overlapping optimization plugins, including WP Rocket, LiteSpeed Cache, Object Cache Pro, and Perfmatters.

Tracking Scripts: We deactivated the PixelYourSite plugin. However, a tracking script was also manually added via a “Header and Footer” plugin. The plugin was deleted before the code was removed, so the script is still “ghosting” the site.

Server Cleanup: We manually deleted advanced-cache.php and cleared the contents of the wp-content/cache/ folder via the File Manager.

Cloudflare: The site is behind Cloudflare and is currently in Development Mode with a full cache purge performed.

Emergency Patch: We have temporarily disabled AJAX Add to Cart and enabled “Redirect to Cart” in WooCommerce settings to keep the shop functional for customers.

Required Assistance:

Database/Code Cleanup: Locate and remove the leftover Facebook Pixel JavaScript that is still loading in the header (likely in wp_options or a theme hook).

CSS Regeneration: The “Regenerate Files & Data” button is missing from the Elementor Tools menu; please force-rebuild the CSS to fix the header alignment.

Optimization Streamlining: Help us choose and configure ONE primary caching strategy (LiteSpeed or WP Rocket) that won’t break the WooCommerce Nonces for guest users.

I have 3 related issues with the mobile header/menu, and I can’t solve them from theme settings / Elementor / cache.
1. Different mobile menus / categories depending on the page
On mobile I have a slide-out menu with two tabs: “MENU” and “CATEGORIES”.
The problem: categories are correct ONLY on the homepage, but on other pages (e.g. product-tag pages / category pages) the categories list is different/incorrect, as if another menu or another source is applied.

Examples:
• Homepage (correct): https://new.cosmetics-spain.net
• Not correct: https://new.cosmetics-spain.net/product-tag/new/ (also other archive pages)

I need the SAME mobile menu + SAME categories list on ALL pages (exactly like on the homepage).
2. “Shop” button missing on the mobile bottom bar (only on homepage)
On two different phones, the bottom mobile bar on the homepage does NOT show the “Shop” button (icons row like: Shop / Wishlist / Cart / My account). It appears incorrectly or is missing on the homepage for at least 2 devices.
Please advise what controls this bottom bar and how to force it to display correctly on the homepage as well.
3. Mobile menu background color doesn’t change
I’m trying to change the background color of the mobile menu / tabs area (the gray background behind MENU/CATEGORIES and the slide-out panel UI).
Support responses mention font color, but I do NOT need font color — I need the background color of the menu panel / tabs area. I tried theme settings + Elementor styling, but it stays the same.

What I already tried:
• WoodMart Theme Settings → Styles & Colors and other sections (no effect on this mobile panel background)
• Elementor global styles / widget styles (doesn’t apply)
• LiteSpeed Cache purge (including “Empty Entire Cache”) and browser hard refresh

I disabled Cookie-Script in Google Tag Manager and tested in incognito/private mode on: DuckDuckGo, Brave, Edge, Firefox, Chrome, and Samsung Internet. In all of them, the saved cart was visible at first.

Then I re-enabled Cookie-Script via Tag Manager, and this is what happens when I click “Reject”:

DuckDuckGo: cart still shows the saved products (cookie policy popup does not appear)
Brave: cart still shows the saved products (cookie policy popup does not appear)
Edge: cookie popup works, I reject, cart becomes empty
Firefox: cookie popup works, I reject, cart becomes empty
Chrome: cookie popup works, I reject, cart becomes empty
Samsung Internet: cookie popup works, I reject, cart becomes empty

There is something I can do?

And I want to know:
Loggin User Cart has expiring time? I activated Abandoned cart, there is option “Delete Abandoned cart 30 days later”, could be connected with that issue?

Hello,

The issue was caused by the extra custom content added below the “Your cart is currently empty” message on your standard cart page. When a product was removed via AJAX, that content was hidden until the page was refreshed.

After removing that extra content and keeping only the standard WooCommerce cart shortcode, the cart now updates correctly without disappearing.

If you want to change the empty cart page, You can use our WoodMart WooCommerce Layouts builder to build a Custom Empty cart layout and customize it in the page builder.

More about the WooCommerce Layouts builder can be found in our documentation: https://xtemos.com/docs-topic/woodmart-woocommerce-layout-builder/

Best Regards,

This solved most of my problems. I appreciate your assistance. There are a few stubborn areas I’m not able to correct the issue with like the Login page title “Login” and “Register”. And when you remove an item from your Cart, the title “Your Cart is Empty.” Can you direct me on what to select in advanced typography for these?

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Hi,

Thanks for the recent help fixing the Header Builder.
I can now see the header settings and the menu assignments (both desktop and mobile) inside the theme options / Header Builder.

However, the issue on the live site is still not solved.

On the frontend, instead of showing my main navigation menu in the header, I see the message:
“Create your first navigation menu here and add it to the ‘Main menu’ location.”

In other words:

* The menu locations look correctly assigned in the backend.
* But on the actual site, the main menu is missing / not rendered at all.
* This also affects the mobile menu.

I’ve attached a screenshot so you can see that the header is loaded (logo, My Account, icons, cart etc.), but the main menu area is empty and shows the WordPress default message instead of my menu.

Can you please check again why the menu output is not loading on the frontend, even though the header builder and menu assignment are already configured?

Thank you,
Doron

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Hello,

01. The space in the footer is due to an empty column in the footer layout because you have selected 5 columns in the footer and the third column is empty.

Navigate to Theme Settings > Footer > Choose your footer layout. Depending on the number of the columns, you will have a different number of widget areas for the footer in Appearance->Widgets: https://xtemos.com/docs-topic/set-up-footer/

02. Navigate to WooCommerce > Settings > Advanced.

Make sure the correct pages are assigned for Cart and Checkout.

If these pages are missing, create new pages and insert the following shortcodes:

Cart page: [woocommerce_cart]

Checkout page: [woocommerce_checkout]

03. Sorry for the inconvenience but this Internal 500 Server Error is not related to Theme. It is the Elementor & your Server issue. Please go through these articles to know more about it & how to resolve it:
https://elementor.com/help/500-error/#:~:text=Common%20Reason%3A%20Not%20Enough%20Memory,error%20logs%20of%20your%20server
https://elementor.com/help/publish-update-button-not-work/

Note: In case you have some new questions, please create a separate topic for the separate issue to avoid confusion.

Best Regards,

Hello,

I have an issue with my WooCommerce website ko-co.cz
When customers try to add a product to the cart on mobile devices, the product is not added and the cart stays empty.

Could you please check on the server side what might be causing this problem?
On desktop everything works fine, but on mobile devices the cart does not update after adding a product.

Thank you for your help.
Best regards,

Yura

The issue is that your website lacks a custom layout specifically for the cart page, and it only applies to the empty cart. Additionally, this custom template is identical to the default one, rendering it unnecessary to retain. If you’re unwilling to remove it, you’ll need to create a separate custom template for the cart page as well.

Hello,

To fix this issue, you need to delete the custom layout for the empty cart. You can do this in Dashboard -> WoodMart -> Layouts.

Kind Regards

Subject: Homepage Redirects to Cart When Items Are in Cart
Hello WoodMart Support Team,

I am facing a strange issue with my website using the WoodMart theme: https://vellara.in/

When I add products to the cart and then try to go back to the homepage (either by clicking on the logo or entering the homepage URL directly), I am automatically redirected to the cart page.

The homepage only opens normally if the cart is empty.

Steps I have already tried but the issue remains:

Disabled AJAX add to cart and cart options in theme settings.

Cleared all cache (plugin, server, browser).

Disabled WooCommerce Cart Abandonment Recovery plugin and other plugins.

Checked .htaccess for redirects.

Checked functions.php for custom redirect code.

Switched themes (problem seems to appear only with WoodMart).

This seems to be a theme-related redirect issue.

Could you please check and suggest a fix?
If needed, I can provide temporary admin access for debugging.

Thank you for your support.

Hello. when i click on a category cannot find it shop page it be always empty, secound problem when i add products to cart and navigate to cart page show uo there is a problem in the location and checkout as well. ( page not Found )

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I’m using the WoodMart Games theme with WooCommerce. On the Checkout page, the payment section does not render at all: the card fields from never appear, and even offline methods (e.g., Direct Bank Transfer, Cash on Delivery) are not listed. After the billing/shipping fields, there is just an empty area (screenshot attached).

Steps to reproduce
1. Enable the Card gateway and at least one offline method (e.g., Direct Bank Transfer) in WooCommerce; save settings.
2. Add a product to the cart and go to Checkout.
3. Expected payment methods/fields do not appear; the payment area is blank.

Expected behavior
The checkout page should display available payment methods and, for the card gateway, load the card input fields.

Could you please check whether this is a theme compatibility issue (checkout/payment templates or JS fragments) or if there is a setting/template in the WoodMart Games theme that needs to be adjusted?

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Hello Team,

Kindly find the attached screenshot for your reference. This is the response from WP Rocket support regarding the cart caching issue. Please review and let me know how we should proceed further.

1. https://ibb.co/Rkv2QRGQ

Additionally, I have drafted the message below that we have use to raise a ticket with WP Rocket support:

I noticed another issue – after completing checkout, the cart shows up as empty again. I tested this in a new incognito window after clearing the cache, but the problem still persists. Could you please look into this on priority? Kindly the find the video url below:

When WP Rocket is deactivated, the cart works fine.

This issue requires urgent resolution as it is directly impacting revenue. Kindly look into this on priority and help us resolve it at the earliest.

2. Video screen recoding url: Video URL: http://mukulgoyal.com/wp-content/uploads/2025/08/Screen-Recording-2025-08-24-at-2.10.31-PM.mov

Best Regards,

Hi Team,

I’ve noticed another issue – after canceling checkout, the cart appears empty. I tested this in a new incognito window after clearing cache, but the problem still persists. Could you please look into this on priority?

Also, could you confirm how long a product stays in the cart for a guest user? We’d like it to be set to the maximum possible duration.

Video Url: http://mukulgoyal.com/wp-content/uploads/2025/08/Screen-Recording-2025-08-24-at-2.10.31-PM.mov
Thanks,

Hello Aizaz,

Thank you for the reply.

I think there may have been a misunderstanding, as your instructions seem to be for a different user’s issue regarding the shop page permalink.

My issue, as described in my previous message, is a CSS alignment problem on the Cart page.

To summarize:

The quantity buttons (+/-) are misaligned on the live site.

The “Return To Shop” button on the empty cart page is also styled incorrectly.

This happens on the live site, but everything looks perfectly correct inside the Elementor editor.

The issue persists across different computers and browsers.

Could you please re-read my previous message and review the screenshots I provided about the Cart page styling issue? The temporary login is still active.

Thank you for your help.

Best regards,

Hello Aizaz,

Thank you for your update.

Unfortunately, I must report that the alignment issue with the quantity +/- buttons is still present on my end.

I have thoroughly cleared my browser cache as you suggested. To be absolutely sure it wasn’t a local issue, I also sent the cart page link to a completely different computer, and the alignment problem was still visible there.

Furthermore, I have discovered another button styling issue on a related page. On the empty cart page, the “Return To Shop” button also appears deformed and does not match the theme’s button styling. It seems to be a wider problem with how styles are applied to WooCommerce buttons on the front end.

I have attached screenshots of both the quantity button issue and the empty cart button issue for your reference.

Could you please take another look and help debug this?

Thank you for your continued assistance.

Best regards,

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Hello Team,

I hope you’re well. I am writing to report that the issue of cart items disappearing after a checkout cancellation is still unresolved.

Here’s a brief explanation of the problem:

When a customer proceeds to checkout and is redirected to the payment gateway, but decides to cancel the payment (to review or modify the cart), they are redirected back to the website. However, upon return, the cart is found to be empty. All previously added items are removed automatically.

This issue severely impacts the user experience, as customers expect their cart to remain intact when they cancel the transaction for valid reasons. It not only causes inconvenience but may also result in lost sales.

We kindly request that you to look into this issue and provide a permanent solution to ensure that the cart is preserved after a cancelled checkout.

Thank you for your support.

Hi,

I’m using the WoodMart theme and I’ve noticed an issue on the checkout page. The checkout form is supposed to be multi-step, but all the steps are visible at once. Also, the “Place order” button appears twice.

Additionally, when submitting the form, nothing happens – there is only a request to admin-ajax.php with an empty response, and no error messages in the console.

I also get this error when previewing the checkout section:
Fatal error: Call to a member function get_cart() on null in review-order.php

I have attached an image with an error when I try to open Checkout layout form Furniture 2 layout with elementor.

Just to mention I have installed new delivery plugins “Econt Delivery OneCheckout” and “WooCommerce Speedy Shipping Method” I ma not sure if they are related to the problem.

Can you please help me solve this issue?
Thanks you in advance. Have a great day.

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[StravinMarvin]

Hello,

I seem to have answered twice by accident. Sorry about that, please disregard the comment above as this one has some more details. Feel free to delete the previous reply to if you want to keep things more tidy for future readers.

Thank you for looking into this issue.
I’ve thoroughly tested and confirmed that this behavior occurs on a fresh Woodmart installation using Gutenberg as the page builder with your demo content. Since this is reproducible on a clean setup, it appears to be independent of any custom code or specific configurations. If possible, I’d prefer to avoid providing site access unless absolutely necessary, as the issue can be replicated on any fresh installation.
Steps to reproduce:

– Create a fresh Woodmart installation with demo content
– Enable “Hide out of stock items from the catalog” in WooCommerce > Settings > Products > Inventory
– Create an FBT (Frequently Bought Together) bundle and assign a product to it
– Change that product’s status to “out of stock”
– Assign the FBT bundle to a different product
View the product page where the FBT bundle is assigned

Expected behavior: The FBT block should not display when all products are out of stock.
Actual behavior: An empty FBT block appears on the product page, even though the products within it are out of stock. i now see the product also appear on the list, but not in a product box, and it wont let you add to cart because one of the products are out of stock.

I appreciate your help in resolving this issue. Please let me know if you need any clarification or additional details.

• This reply was modified 11 months, 1 week ago by StravinMarvin.
• This reply was modified 11 months, 1 week ago by StravinMarvin.

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Hello Team,

Thank you for the quick response. However, the issue still persists. When I remove all products from the cart by adjusting the quantity, the cart still shows a number, even though it is empty.

As requested, please find the WP login details in the private section.

Dear Hung,

We appreciate your support but unfortunately this error is happening frequently and not always. If you can try it again after few minutes you will notice the empty cart issue.
Even we couldn’t verify our Application with Apple Store and Google Play and go live on their stores due to this error that has been noticed several times by them.

There is gap below the footer, as if there is a min-height on the body. This happens in the live site as well.
The plugins in the staging site are all deactivated.
What could be causing this?

Please take a look at a random page, such as the cart page: https://staging.callofbeautypro.com/cart/
This happens on the custom pages as well, not just on the woocommerce ones.

Feel free to disable whatever you need at this staging website.