Demo not Imported Properly
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I deactivated all plugins (including Required Plugins) and then reactivated them one by one. I found that when Elementor is activated then it creates a problem. Please fix it. This is your theme’s required plugin.
Waiting for your reply
From where can I find the category? See the screenshot attached
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Please reply to these 2 issues
1. Your theme has a default plugin named Elementor, but when I install Elementor Pro then why the whole structure of the website is disturbed and nothing to look at. Why?
2. On the header, all categories why not showing as per your demo? You sent me a screenshot in which the flooring HTML box is selected, so I selected the flooring HTML box, but it is not looking as per your demo. Please fix it, thanks
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This reply was modified 1 month, 2 weeks ago by
Faisal Awan.
Hi Faisal Awan,
1. I checked your site and Elementor is activated and the site is working fine. Please let me know if you resolved it.
2. Please see screenshot for better understanding https://prnt.sc/SXQULiR1tVFR
Regards,
Hung PD
Hi,
Why didn’t you understand my point?
1. I said that Elementor is working fine, but when I activate Elementor Pro then it disturbs my whole site.
2. I told you many times not to send me https://prnt.sc/SXQULiR1tVFR these types of links as they don’t open on my system. Instead this you can send me the screenshot image image image.
3. On the header, all categories why not showing as per your demo? You sent me a screenshot in which the flooring HTML box is selected, so I selected the flooring HTML box, but it is not looking as per your demo. Please fix it, thanks
4. Filters are missing on the category pages, as shown on the demo site. Screenshot attached
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This reply was modified 1 month, 2 weeks ago by Faisal Awan.
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Hi Faisal Awan,
1. To assist you in the best possible manner, I kindly ask that you provide me temporary FTP info (server, username, password, port) to Private Content area, I need to enable debug log and this will allow me to thoroughly investigate and address your concerns in a more efficient.
2. Please see attachment. 
3. You can create a dev site and import template, then you can export Header Builders to see how it works.
Devsite – also called a Staging platform where you can test issues, enable/disable features/plugins thus such changes will affect the main site. The below article will help you to create it:
https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/
Then, please read our documentation on how to import/export header: https://xtemos.com/docs-topic/how-to-export-import-headers/
4. Please refer to our documentation for more details: https://xtemos.com/docs-topic/widgets-and-sidebars/
Regards,
Hung PD
2. Your attachment is not opening
Please send me the image screenshot.
2. Your attachment is not opening https://prnt.sc/SXQULiR1tVFR
Please send me the image screenshot.
Hi Faisal Awan,
I already inserted into the reply directly. Don’t you see it?
Regards,
Hung PD
Yes, I saw it. But you didn’t understand that I told you many times not to send me these types of links https://prnt.sc/SXQULiR1tVFR (those that start from https://prnt.sc)
You can send me these types of links https://ibb.co/KzVBnbP7 (those that start from https://ibb.co)
Is it clear to you?
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This reply was modified 1 month, 2 weeks ago by Faisal Awan.
Hi Faisal Awan,
I fully understand your request, will do it next replies.
Regards,
Hung PD
Hi,
Elementor is working fine, but when I activate Elementor Pro then it disturbs my whole site.
Please fix it.
FTP details are below
Hi,
There is no Instagram social feed showing in your theme settings. How can I add my Instagram profile?
You can see in the theme setting => social profile
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This reply was modified 1 month, 2 weeks ago by Faisal Awan.
Still waiting for your reply to my 2 queries
1. Elementor is working fine, but when I activate Elementor Pro then it disturbs my whole site.
2. There is no Instagram social feed showing in your theme settings. How can I add my Instagram profile?
You can see in the theme setting => social profile
Hi Faisal Awan,
1. FTP credential is incorrect, please check again.
2. Please read and follow these instructions and integrate it:
https://xtemos.com/docs/woodmart/faq-guides/setup-instagram-api/
Regards,
Hung PD
Hi,
1. FTP credentials are correct, and I have twice rechecked and connected through these credentials.
Elementor is working fine, but when I activate Elementor Pro then it disturbs my whole site.
Please fix it.
2. I am talking about the Instagram share button not showing in your theme settings (screenshot attached)
How to show the Instagram share profile on the header and footer?
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This reply was modified 1 month, 2 weeks ago by Faisal Awan.
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Hi,
1. FTP credentials are correct, and I have twice rechecked and connected through these credentials.
Elementor is working fine, but when I activate Elementor Pro then it disturbs my whole site.
Please fix it.
2. I am talking about the Instagram share button not showing in your theme settings (screenshot attached)
How to show the Instagram share profile on the header and footer?
3. How to change the labels in theme setting => Shop => Product Labels?? (Screenshot attached)
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Hi Faisal Awan,
1. I keep Elementor Pro plugin is activated and everything worked fine Please see recorded video for better understanding https://go.screenpal.com/watch/cThvjyn6E2Q
2. Instagram does not have a share option. It has only to follow option in the Theme Settings > Social profiles > Links to Social profiles.
Regards,
Hung PD
You didn’t answer number 3.
3. How to change the labels in theme setting => Shop => Product Labels?? (Screenshot attached)
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Why are you telling a lie??
You said that “1. I keep the Elementor Pro plugin activated, and everything worked fine”
Totally wrong
I activated Elementor Pro, and many sections on the home page disappeared. When I deactivate Elementor Pro, all the sections appear again.
Please fix it.
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This reply was modified 1 month, 2 weeks ago by Faisal Awan.
Hi,
I created a product with variations of 2 colours (blue and white), blue colour is showing, but instead of white colour, it is showing text of white colour (screenshot attached)
https://staginguat.mobiphix.ca/product/logic-z3lkit-with-tws-earphones-brand-new/
Please fix it.
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Hi Faisal Awan,
1. I didn’t lie. As you can see in the video, when I deactivated and reactivated Elementor Pro plugin, all looked same.
2. Change text
In order to change / translate words. Please make sure you synced the strings first before changing / translating WooCommerce, WordPress Cores file, WoodMart Core plugins and WoodMart theme. You can refer to article
https://xtemos.com/docs-topic/theme-translation/
https://xtemos.com/docs-topic/how-to-make-woodmart-multilingual-with-wpml/
https://www.youtube.com/watch?v=H7zUPEACLRQ
3. Variations
Please refer to this article for more details https://xtemos.com/docs-topic/variable-products-and-swatches/
Regards,
Hung PD
You said
1. I didn’t lie. As you can see in the video, when I deactivated and reactivated the Elementor Pro plugin, all looked the same.
It doesn’t look the same.
There were 10 sections on the homepage before installing Elementor Pro, and after installing Elementor Pro, only 2 sections are showing. Why are the total 10 sections not showing after installing the Elementor Pro? The header is also disturbed, and you are saying that all looked the same.
Still waiting for your reply
See the attached video
After you installed the Elementor Pro, everything is disturbed
Header disturbed
Homepage was 10 sections and now only 2 sections
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This reply was modified 1 month, 2 weeks ago by Faisal Awan.
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Hi Faisal Awan,
Did you watch my recorded video? I deactivate and reactivate the plugin, nothing changed in the homepage. There are no sections in the first glance as well.
I checked the page via Elementor editor, no sections https://ibb.co/dw4zPj8Z
Regards,
Hung PD
Why are you telling a lie?
I have attached before and after installing Elementor Pro and after installing Elementor Pro videos.
Open your eyes and look at these 2 videos carefully, and you will see the difference.
This is your fault, and you wasted my 3 days.
You changed my header and homepage, and all inner pages.
Very bad support service, and I will give you one star rating for your bad service and telling a lie. I have given you proof.
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Why are you telling a lie?
I have attached before and after installing Elementor Pro and after installing Elementor Pro videos.
Open your eyes and look at these 2 videos carefully, and you will see the difference.
This is your fault, and you wasted my 3 days.
You changed my header and homepage, and all inner pages.
Very bad support service, and I will give you one star rating for your bad service and telling a lie. I have given you proof.
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Hi Faisal Awan,
Admin credential is incorrect, please check again
Regards,
Hung PD
Hi,
1. I want to change the product label “New” and “Hot” to “OEM” and “EMB”. How to rename it?
2. I want to assign some products to “Top Rated Products”. How can I do that?
Guide me with an image screenshot
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This reply was modified 1 month, 2 weeks ago by Faisal Awan.
