Search Results for 'empty cart issue'

Problem 1)
when i open my website, it shows strange thing just like broken html. see attachment ss1. but after that it comes to normal. why it shows this strange thing? and how an i solve this

Problem 2)
after its fully loaded, when i hover over compare or wishlist page it shows my homepage url instead of compare or wishlist page url. Button title is okay but urls having problem.

Problem 3)
when i open compare page or wishlist page by manually typing (https://theaureo.com.pk/wishlist)
(https://theaureo.com.pk/compare) in url bar it always empty (Compare list is empty.) (wishlist list is empty.) even if i added something in compare or wishlist.

Problem 4)
when i open wishlist page by manually typing (https://theaureo.com.pk/wishlist) in url bar and after that i hover over compare button, it shows wishlist link instead if compare. and same for compare page when i open it manually, and hover over wishlist ison, it shows compare page url instead of wishlist.

Problem 5)
When i open shop page and than i click on wishlist or compare icon it takes me to product i added last.

Problem 6)
in cart page https://theaureo.com.pk/cart/ my header becomes black.

Please tell me how to solve these issues?

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Hi,

I think you didn’t understand my questions.

1) The cart icon is shown overridden because I have changed it at my Custom CSS after theme update as below:

.cart-empty:before {
	content: "\f126";
}

.cart-widget-side .widget_shopping_cart .empty:before {
  content: "\f126";
}

.quick-shop-wrapper .single_add_to_cart_button:before {
	content: "\f126";
}

.wd-action-btn.wd-add-cart-btn>a:before {
  content: "\f126";
}

Before theme update I had the same icon with \f120 but I changed it in order to have the same icon. That’s why I asked you if you changed it.

2) The social icons are also displayed fine on my end (while viewing site on desktop). The issue takes place at smaller screen sizes, please try to load site on a mobile or tablet device to check what I mean (please also check my new screenshots attached, 4 & 5).

3) Did you notice the difference on my newsletter “subscribe button” appearance on desktop and mobile appearance after theme update like I showed at my previous screenshots?

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Hi,
I’ve noticed that when I try to add a product from the product grid, when I press ‘Add to Cart’ the button doesn’t respond and instead looks like it’s loading. I have also noticed that the ‘View Cart’ button shows that the cart is empty even when it’s not.

I’ve tried reinstalling the parent theme and reverted back to it and deactivated all third-party themes, also clearing my cache, but the issue still remains.

Could you please help. I’ve included a screenshot.

Thanks,
Oliver

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Hi,
see my issue here
https://stackoverflow.com/questions/63149087/unable-to-clear-woocomerce-cart-when-navigating-to-a-new-page-inside-wordpress

this code doesnt clear the cart, only after second refresh (hard ctrl + F5)
there is no cache enabled.

add_action( 'template_redirect', 'woocommerce_clear_cart' );
function woocommerce_clear_cart() {
  global $woocommerce, $post;
    if( $post->ID == 1) {
      WC()->cart->empty_cart();
      WC()->session->set('cart', array());
    }
}

im seeing the products in the minicart and on the cart page itself.
does woodmart have a cache im not aware of ?
any suggestions ?

I can’t know which plugins are required for ur theme. But, I tried to disable almost all plugins and the issues are still there.

1- When I have some products in my cart. And go to Home and press the cart. It is pop-up empty in both languages (1.png).

2- Facebook icon in header is not working in other pages (2.png).

3- Product’s labels are not working well. It is white colored and I could not show them (3.png).

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Hi there,

I contacted WPML and all the WPML issues now fixed!. Now, I think the theme issues left:

1- When I have some products in my cart. And go to Home and press the cart. It is pop-up empty in both languages (1.png).

2- Facebook icon in header is not working in other pages (2.png).

3- Product’s labels are not working well. It is white colored and I could not show them (3.png).

Hi there,
I am using your theme since 2018. It was perfect in the begining. But sadly, I am facing now some issues. Here are they:

1- When I have some products in my cart. And go to Home and press the cart. It is pop-up empty in both languages (1.png).

2- Facebook icon in header is not working in other pages (2.png).

3- Product’s labels are not working well. It is white colored and I could not show them (3.png).

4- Mini cart is not getting translated. I am using WPML. And I did everything correctly (4.png).

5- Login/Register mini page is not getting translated (5.png).

6- Forget password page is not getting translated (6.png).

7- Login/Register page is not getting translated (7.png, 8.png).

9- Cart is not getting translated (9.png).

10- All the checkout fields (billing & shipping) and other details are not getting translated (10.png).

Please … HELP 🙁

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Is there any way i can get the button for the slides to move next slide.
Also i have some other issues in the slider.

1. Images are showing blank
2. Shopping cart icons are showing empty sometime.

Please help to update on this.

Thanks,
Vijay

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Hi the issue is only with the Ajax cart. So I can’t check the issue with Storefront.
It is a Woodmart issue.
Please do this:
1. Add an item to your cart
2. browse to a new page
3. click on cart icon and you’ll see the ‘drawer panel’ is empty

You can see example here:
https://www.dropbox.com/s/089ptu0l65ccr2e/Video.mov?dl=0

Please help. We really need to get the issue sorted ASAP

Hey,

Yes now it works. I think some caracters got missed as it wasn’t under a real “coding” section, but there seem to be some display issue tough :/

– the reviews are being shown on the right side of the button “add to cart” (see attachment)

Now the downside is that we show empty reviews for all products. I thought we could show the reviews fixed only if there is a review. If there is no review, then we hide the empty stars. What do you think?

Thanks

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Hello,

Let me explain how it works.

As I mentioned in my previous reply when you login to the website and add products to the cart. They will display in your cart until you are logged in. When you log out from the website then the cart will be empty, that is the default behavior.

To see the products you previously added to the cart you need to login again.

That is not an issue by any means that is its default behavior.

Best Regards.

Hi there,

We´ve been developing a Virtual Store for a few months now and never had any issues when updating. The “store” uses OpenPay from BBVA (Bank) as payment platform and has three different plugins (credit cards, Online transfers & payment at self service stores), for these last two options the platform adds along with the usual theme data, a PDF with payment information to the confirmation page so that customers can make the bank transfer or pay directly at participant stores according to their payment choice at checkout. That same PDF was included to the confirmation e-mails sent by the them. However, since we updated to version 4.5.1, that PDF is not showing up at the confirmation page and the e-mail goes out with an empty PDF.

Checking out at the OpenPay control panel, the test transactions are registered the whole transaction data is ok and they also include the PDF’s, so the problem might be generated somewhere within the theme at the checkout.

We have run tests disabling all other Plugins, reinstalling theme & build up a new site from scratch using the latest theme version but the result has been the same.

As a test, we reinstalled an old back up based on version 4.1.0, in a different subdomain and it works fine!!!, so we decided to re build a new site using the 4.1.0 version with all the improvements made from the old to the new version of the store, it works fine but now we are having a two new issues, one at the shopping cart right where it displays the checkout steps title; (Shoping Cart – CheckOut – Order Complete), the whole Theme and related plugins are translated to Spanish, same way they are at the old version, but the steps title doesn’t change to Spanish even though the words are translated within the .po & .mo files. The second issue from the 4.1.0 version is that it doesn’t displays the “product-labels” based on product attributes as it did in the old backup.

I’m adding a few pictures and links to the sites so you can have a clear overview.

Your prompt response and suggestions will be greatly appreciated!!!

RB

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after changing theme same problem, even i disable all plugins but still showing “cart is empty”. can you please let me know what is the issue ??

Hello,

Mobile menu: Please read and follow this instrcutions: https://xtemos.com/docs/woodmart/faq-guides/menu-doesnt-save-custom-fields/

Single product page:
Please add this code to the Theme Settings > Custom CSS > Global:

body .variations_form .variations label,
body .wd-action-btn.wd-style-text a{
text-decoration:underline;
}
body .product_meta>span {
text-decoration:underline;
}
body .product-share .share-title {
text-decoration:underline;
}

Cart & Wishlist page:
Please add this code to the Theme Settings > Custom CSS > Global:

body .woodmart-empty-wishlist:before {
    content: "";
	min-height:250px;
	background-image:url(https://edapro.ch/shop/wp-content/uploads/2019/12/shop_emptywishlist.svg);
	background-position:center center;
	background-repeat:no-repeat;
	background-size: contain;
	height:auto;

}
body .woodmart-empty-compare:before {
    content: "";
min-height:250px;
	background-image:url(https://edapro.ch/shop/wp-content/uploads/2019/12/shop_emptycart.svg);
	background-position:center center;
	background-repeat:no-repeat;
	background-size: contain;
	height:auto;
}

strange issue with icons
You need to open your SVG icons file with some editor like Sublime Text or default system text editor and add width=”31″ height=”40″ attributes to your <svg>tag like it is shown: http://prntscr.com/m4n0qw
Then you will need to re-upload your icons in WordPress Dashboard.

Checkbox and radio buttons are not edited with custom CSS only, such change requires more complicated customization which is not covered by our support.

Best Regards

Hello Elise

Thanks a lot again for your great support, I really appreciate it.

Mobile menu: I tried to manage, but the last two menu items are not showing up there (image_01)

Single product page: Here you have the URL for one product: https://edapro.ch/shop/index.php/product/edalife-chrome-brausysteme/

Cart & Wishlist page: Here you have the URLs for the images:
Cart image: https://edapro.ch/shop/wp-content/uploads/2019/12/shop_emptycart.svg
Wishlist image: https://edapro.ch/shop/wp-content/uploads/2019/12/shop_emptywishlist.svg

Accordeon Menu: Here you see the accordeon:
https://edapro.ch/shop/index.php/faqs/
Meanwhile, I could fix it. So all good.

Now I have a strange issue with icons at only one page:
https://edapro.ch/shop/index.php/kontakt/
See image_03 and image_04. I tried to fix it in the global css by trial and error insert classes which are used (source code). But if something did not work out I deleted it. Since then, there is the issue with icons not showing up or with a background color even though there should be no background color.

Checkbox and radio buttons hover (global): How can you edit the global hover settings for radio buttons and checkboxes?
At the moment they are standard blue, but they should become green (#ccca00)

Best,
Lorenz

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Hello,

I can recommend an article, please note we have not tested the methods we do not guarantee https://businessbloomer.com/woocommerce-solving-cart-empty-issue/

Please make the full site backup before trying anything.

Best Regards

I have disabled all plugins (also did an additional test with disabling the plugins that are required by Woodmart), however the issue still persists. When changing to a default theme however it works without any issues.

THe issue only happens from the actual product page, in some cases I noticed that when the cart was empty it works to add one product, but any additional different products would not be added to the cart.

At this point it appears to be an issue with Woodmart. I have currently still left all plugins disabled.

Hi,

I came across this old post which is referring to almost the same issue.

https://xtemos.com/forums/topic/update-cart-automatically-on-quantity-change/

But instead of the +/- input, I have changed it to <select> dropdown using the below code and I was wondering if you have a fix to update the cart automatically on change of <select>.

function woocommerce_quantity_input( $args = array(), $product = null, $echo = true ) {

   if ( is_null( $product ) ) {
      $product = $GLOBALS['product'];
   }

   $defaults = array(
      'input_id' => uniqid( 'quantity_' ),
      'input_name' => 'quantity',
      'input_value' => '1',
      'classes' => apply_filters( 'woocommerce_quantity_input_classes', array( 'input-text', 'qty', 'text' ), $product ),
      'max_value' => apply_filters( 'woocommerce_quantity_input_max', -1, $product ),
      'min_value' => apply_filters( 'woocommerce_quantity_input_min', 0, $product ),
      'step' => apply_filters( 'woocommerce_quantity_input_step', 1, $product ),
      'pattern' => apply_filters( 'woocommerce_quantity_input_pattern', has_filter( 'woocommerce_stock_amount', 'intval' ) ? '[0-9]*' : '' ),
      'inputmode' => apply_filters( 'woocommerce_quantity_input_inputmode', has_filter( 'woocommerce_stock_amount', 'intval' ) ? 'numeric' : '' ),
      'product_name' => $product ? $product->get_title() : '',
   );

   $args = apply_filters( 'woocommerce_quantity_input_args', wp_parse_args( $args, $defaults ), $product );

   // Apply sanity to min/max args - min cannot be lower than 0.
   $args['min_value'] = max( $args['min_value'], 0 );
   // Note: change 20 to whatever you like
   $args['max_value'] = 0 < $args['max_value'] ? $args['max_value'] : 10;

   // Max cannot be lower than min if defined.
   if ( '' !== $args['max_value'] && $args['max_value'] < $args['min_value'] ) {
      $args['max_value'] = $args['min_value'];
   }

   $options = '';

   for ( $count = $args['min_value']; $count <= $args['max_value']; $count = $count + $args['step'] ) {

      // Cart item quantity defined?
      if ( '' !== $args['input_value'] && $args['input_value'] >= 1 && $count == $args['input_value'] ) {
        $selected = 'selected';
      } else $selected = '';

      $options .= '<option value="' . $count . '"' . $selected . '>' . $count . '</option>';

   }

   $string = '<div class="quantity"><span>Qty</span><select class="form-control" name="' . $args['input_name'] . '">' . $options . '</select></div>';

   if ( $echo ) {
      echo $string;
   } else {
      return $string;
   }

}

For the default +/- I used

add_action( 'woocommerce_after_cart', function() {
   ?>
      <script>
         jQuery(function($) {
            var timeout;
            $('div.woocommerce').on('change textInput input', 'form.woocommerce-cart-form input.qty', function(){
               if(typeof timeout !== undefined) clearTimeout(timeout);
 
               //Not if empty
               if ($(this).val() == '') return;
 
               timeout = setTimeout(function() {
                  $("[name='update_cart']").trigger("click"); 
               }, 500);
            }); 
         });
      </script>
   <?php
} );

and it would work fine.

Thanks

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1. I spoke with my web developer and told me that the out of stock system has a mistake and the theme developers should fix it…

2. how can I make a popup appear after on-click of a button?

3.another issue is the notification when my cart is empty, check the attachment:
(I want it like the added to cart notification)

another issue is the notification when my cart is empty, check the attachment:

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Hello! I am facing this issue. When I am removing something from the cart and making it empty, the popup of empty cart notice is coming but the style of it is not right for some reason. The cross sign and error symbol is overlapping the text. Please see the screenshot.

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Alright, should I deactivate the plugin “YITH WooCommerce Wishlist” then? If I do the wishlist page becomes empty, how do I sole that? See link https://moroccomedina.se/wishlist/ and attached image.

Side question: The font-icons for Wishlist, Search and Cart sometimes become just square symbols for the client. Seams like the font for the icons do not always load. Is this a known issue?

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Hi,

Latest WooCommerce update has changed the empty cart structure.
This issue will be fixed in the next theme update.

Regards

Hi,

The issue only happens on the mobile phone version when I add products to the cart they go into the cart normally but when I go to check out everything that’s in the cart disappears and I get a message that says your cart is empty.

Hello.
We are having an issue with this website on a Firefox web browser (http://creativeproducts.developwithrgb.com/). When you add a product to the cart then try to to navigate to the ‘Checkout’ from the fly-out, the products in our cart disappear and the cart is empty upon reaching the ‘Checkout’ screen.

Please advise.

As explained before, when the ajax add to cart option is disabled the tm product extra options is not working at all!!!

Plugin only works with ajax add to cart, but returns errors from time to time. That is I believe more a theme issue then a plugin issue, since it is working most of the times, and the problem is mostly on the add to cart.

Also as explained before, at those times that it isn’t adding the product in the cart, it looks like it’s adding it for a second and removes it immediately and says empty cart.

Hello,

Your problem is not clear. By default, the cart is empty till you add a product https://gyazo.com/8e2e78e996587dcf6b0ec3d7768508dc

I have checked the cart and it works as it should. Please clarify the issue.

Best Regards

Hello,

Thank you very much for choosing our theme and for your warm feedback.

Issue # 1. I went to the product page in ES and added the product to the cart, I see this
http://prntscr.com/np9g23 then I switch to the French and view the cart and see this http://prntscr.com/np9igl

Another product in ES https://gyazo.com/bcd75bc3bee10e6ce44357e0e7f2a026 and the same in FR https://gyazo.com/6135bd3efa402b8f6de3a3ae82227f92

Issue #2 Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated we shall check.

Issue #3

1. You have hidden the size guide http://prntscr.com/npa716

2. You need to assign the categories http://prntscr.com/npa7gn You have not translated the categories to all the languages that is why this field is empty.

3. You have not translated the size guide to all the languages https://gyazo.com/afd067143021103b92cb68adf6deac2d

4. You need to choose the size guide in the product page https://gyazo.com/1b26c2f93a8b850c1342441dfc83600d

B. MINOR ISSUES

1. Add to cart button Unfortunately, there is no option to do in the way you need, however, we shall consider it and will try to implement it in one of our future updates.

CSS:

1. Search form

body .searchform input[type=text] {
    height: 36px;
}

2. Message background

body .woocommerce-message{
background-color:red;
}
body .woocommerce-info{
background-color:red;
}
body .wpcf7-mail-sent-ok{
	background-color:red;
}
body div.wpcf7-validation-errors{
	background-color:red;
}
body .mc4wp-success,
body .mc4wp-error{
	background-color:red;
}

3. Page title

body .title-size-small {
    padding-top: 20px;
    padding-bottom: 20px;
}

Best Regards

Hello,

Thank you very much for choosing our theme and warm feedback.

1. Unfortunately, you will have to use a free plugin which would solve issues # 1, 6, 7. You can both translate to Romanian and to rename “Browse categories”, and labels with this plugin as well. Here is a video tutorial that should help you translate your website texts with a Loco Translate plugin https://www.youtube.com/watch?v=D3NsDdMzsls&list=PLMw6W4rAaOgKKv0oexGHzpWBg1imvrval&index=3

2. Empty Cart text is translated just in the Theme Settings > Shop > scroll to find. In the same way, you will find the translation for the Login/Register page: Theme Settings > Login/Register; when you search a string, choose “Woodmart” in domains and then search http://prntscr.com/nkf93w

3. Select Category search reflects all the existing categories which you create in Dashboard > Products > Categories

4. There is no option to add a slider to the compare page. Using WP bakery page builder you can add a slider to a product page. Chose Slider Revolution element or Woodmart slider. https://xtemos.com/docs/woodmart/woodmart-slider/

5. Please navigate to the Theme Settings > Product page > Tabs

6 and 7 view #1

Best Regards

Agreed. This guy had the same issue and they appeared to have closed his ticket without resolving/sharing the solution https://wpml.org/forums/topic/cart-empty-3/#post-1293061

Many thanks