Search Results for 'empty cart issue'

Hello,

The empty cart shows WoodMart design now: https://gyazo.com/4ebc979dd5db2c88776a99fabfa2b385

As for other style issues, ]deactivate all the plugins except these ones:

Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

Best Regards

Hi,

1. Quantity buttons missing styles. Optimize CSS delivery option in WP Rocket settings (https://prnt.sc/MVogBFFUwEwK) is still active on your site. To fix the issue with missing styles of quantity buttons, you need to disable this option in WP Rocket settings. The following option will cause issues in styles that are loading after the page is fully loaded, such as popup content and content that is added after AJAX and quantity buttons in product quick view is one of them. WP Rocket has its own alert that shows that the following options may cause style issues (https://prnt.sc/oCf8opWkf9zE).

2. Quantity buttons, broken styles. To fix the issue you need to remove or leave empty ALL Elementor global style settings for forms (https://prnt.sc/CqxM8n0ul26O) and buttons (https://prnt.sc/oFRWEHCrFLHg) which was suggested in previous reply. After checking your site, we still can see that your buttons (screenshot https://prnt.sc/8b2hcZCedCbt) and forms (screenshot https://prnt.sc/DnVsmaHFF1Y-) are affected by Elementor global site settings which need to be disabled.

3. Mini-cart dropdown layout. By default, our theme mini-cart looks like it showed in the following screenshot (https://prnt.sc/Spe3Dejs4sHz). Here is the link to the following demo page (https://woodmart.xtemos.com/demo-fashion/demo/fashion/). A third-party plugin that is changing the mini-cart layout was not disabled. To restore the default mini-cart layout, the following plugin needs to be disabled, since its button styles can’t be changed via our theme setting.

Before May 23 you were in contacting support staff, after that, you are contacting with theme developer. I am responsible for theme frontend styles. To fix the following issues, you need to do each changes that was suggested by us, in another case unfortunately we can’t help you because it doesn’t have other solutions. As an alternative, we can do the following changes for you and provide a list of changes that were done on your site, but for it, we need to have permission to do these changes. Also, the admin access that you provided earlier is not working anymore (https://prnt.sc/45I03vmuL1Bs) and to make changes on your site we need the new one.

Kind Regards

Hi,

1. Quantity buttons missing styles. To fix the issue with missing styles of quantity buttons, you need to disable Optimize CSS delivery option in WP Rocket settings (https://prnt.sc/MVogBFFUwEwK).

2. Quantity buttons and popup close button broken styles. To fix the issue you need to remove or leave empty ALL Elementor global style settings for forms (https://prnt.sc/CqxM8n0ul26O) and buttons (https://prnt.sc/oFRWEHCrFLHg) which was suggested in previous reply.

3. Mini-cart dropdown layout. By default, our theme mini-cart looks like it showed in the following screenshot (https://prnt.sc/Spe3Dejs4sHz). Here is the link to the following demo page (https://woodmart.xtemos.com/demo-fashion/demo/fashion/). Mini-cart dropdown layout on your site is changed via some third-party plugin, which can’t be affected by our theme setting. To restore the default mini-cart layout, please deactivate all third-party plugins except these ones and check again:

Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

Make sure you have cleared all your site cache in WP Rocket plugin (https://prnt.sc/XjBtFDGr5EY1) after done following changes.

Kind Regards

The header cart icon shows I have items in my cart, but when clicked on the slideout cart is empty. I’ve had this issue for a while now on both desktop and mobile, and it seems random in behavior. I’ve cleared any cache/CDN available, and still see it behaving. I’ve attached screenshots of the cart icon in the header showing 2 images, but the cart itself being empty.

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Hello,

01. Select options button comes from wooCommerce by default. We cannot remove it. Could you please check how it works with some default WordPress theme like twenty sixteen to understand is it our theme issue or not?

02. You have 2 ways to hide add to cart:

a. By enabling the “Catalog mode” via Theme Settings -> Shop.
https://gyazo.com/2c50966cad6f3d730a8073ae84c15ca5

b. By using the below custom code, enter it into the “Global Custom CSS” area that is in Theme Settings -> Custom CSS.

.product-grid-item .wd-add-btn {
    display: none;
}

Go to Theme Setting> Product Archive> Product Style. Here you can hide Show empty star rating, category etc.

03. Please check this Manual:
https://xtemos.com/docs-topic/recently-viewed-products/

04. You have created a custom layout in the shop page. In the Elementor page builder you can remove these sections.
.
05. You have created a custom layout in the shop page. In the Elementor page builder you can remove sidebar columns.

In order to remove the sidebar on the category page navigate to Theme settings > Shop > in this case, the sidebar will be removed from all the categories as well as from the shop page.

06. Please check this Manual:
https://xtemos.com/docs-topic/how-to-add-banner-to-the-category-page/

07. Go to Theme Setting> Shop> Action after add to cart and enable no action.

08. Go to Dashboard> Layout> Single Product Layout and delete this section.

Best Regards.

Thanks. But the widget is connected to the theme woodmart. I activate the shopping cart side menu via ‘theme settings’
If I turn off the side slide display widget via theme settings then if I press the ‘cart’ icon it goes directly to the cart page. If I activate the side pop up it shows empty and no one can get to their cart. There is no setting in woocommerce I have touched for a cart side pop up.
So I am not sure how it’s a woocommerce issue? I am confused.
I have rolled back elementor as it’s been fine till they did they update recently. So if I don’t update elementor it works fine right now on my site. But once I update elementor the display side widget comes up blank and there is no way to get to the cart page. If I update elemnetor I can choose no action so then the cart icon they can press to take to cart page.

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Hello! I spoke to Elementor as you requested. It seems as though the fatal error (according to them) is on the theme’s end; but the cart issue (cart not showing up) is Elementor’s problem they are trying to fix that is affecting other sites as well. They did request that I speak to you (the theme) and state that there are definitely some issues the theme has with the new updates. Below is their reply to this issue; if you have a moment to take a look. Thank you so much!! 🙂

Their message to me:

Hello Zenia,

Hope you are doing well.

Regarding the data updater, the issue seems to be caused due to the theme; as soon as I changed the theme to the default theme and tried to update the data, it worked without any issue.

I have recorded one detailed screencast for you please check: https://www.loom.com/share/5926170290194936917a3a3508d34674

Here in the support channel, we are only able to provide support to Elementor and its issues- Support Scope. Unfortunately, there is not much we can do as we do not have control of the theme’s code or are aware of its features.

So further regarding the empty menu cart, this is the bug from our end with the latest Elementor version. Our developers are working on it and this will be fixed soon. As of now, the workaround is to use the Hello Elementor theme or use the Elementor’s menu cart widget.

Just a note, always open a new ticket for the new issues to avoid confusion and delayed response.

I hope this helps, let me know how it goes.

Regards,
Priya/Elementor

—-

Thank you so much! I love this theme; and I love XTEMOS, so I absolutely would love if this issue could be resolved. Their suggestions are to change the theme entirely; because of the cart issue; but I do want to remain loyal to this theme if I can. 🙂 <3

cart is empty issue and
unable to change the header color of cart page

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[Thora]

@juli:

Elementor says:

Issue: If a third party theme has a mini cart feature and the Elementor mini cart is disabled, the theme mini cart will show as empty even if it contains products.
Solution: Rollback to Elementor Pro version 3.11.7 until a fix is released.

And this version 3.11.7 is the one with the security fix, not 3.12.x, as you can see in the changelog.
Downgrade is possible in the backend via “Elementor > Tools > Version Control” via second dropdown.

• This reply was modified 2 years, 1 month ago by Thora.

Hi,

01. It is not our theme related. It requires customizations and this is beyond our limitations and support policy.

02.
If you are not seeing this default behavior, you can try the following steps:
Go to your WordPress dashboard and navigate to WooCommerce > Settings.
Click on the “Products” tab and then click on the “Inventory” sub-tab.
Ensure that the “Out Of Stock Visibility” option is set to “Hide out of stock items from the catalog”.
Save the changes. https://ibb.co/N1Tj6RF

03.
Check for conflicts with other plugins or themes: Sometimes, conflicts with other plugins or themes can cause issues with the display of the empty cart message. You can try disabling all other plugins and switching to a default theme to see if the empty cart message displays correctly.

04.
You can use color swatches instead of radio buttons to display the available options. Woodmart theme has an option to use color and image swatches for product attributes.
https://xtemos.com/docs-topic/variable-products-and-swatches/

Best Regards.

[Rickard@adaptonline]

Hi!
We discovered a bug where the carts content is not populated in the DOM, however the network-request returns a DOM.
Thus the sidecart is showing as empty, albeit one can still add products to the cart and the cart-page still works as intended.

Downgrading Elementor Pro to version 3.11.7 resolves the issue.

The issue occured running these versions:
Woodmart-version: 7.1.4
Elementor Pro: 3.12.1
Elementor: 3.12.1

Let me know if you need anymore info, including a system-report.

• This topic was modified 2 years, 1 month ago by Rickard@adaptonline.

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Hello everybody, I have the same problem and it cannot be the solution to downgrade the Elementor Version. :-/ Elementor and Woocommerce recently discovered a security vulnerability and an upgrade to the latest elementor pro version 3.12.1 is essential to fix this problem. But at the same time the problem with the sidebar shopping cart occurs. I talked with the Elementor support and they told me that it is a problem with Woodmart and Elementor because they cannot find any problem with their standard theme.

So, please come back with a solution. I think some more people will have the same issue.

Thanks a lot.

Thats what Elementor says …

Hi Robert,

Thank you for contacting Elementor Support. I hope you are safe and doing good today.

I understand you are facing issues with your cart not working and are showing empty, and I am here to help you.

This happens in rare cases, and in most cases, it is related to some kind of caching. The problem is with how Elementor handles the mini cart Ajax function. This error is encountered when using WP Rocket or any other cache plugin or your server has some kind of cache enabled. I suggest checking with your web hosting about this since they can check error logs to see if something is captured.

Please be advised as well that this is related to a known bug and a full report has been made already. Our developers are aware of this and are working on it. A full report has been created, but the root cause is still unknown since it rarely happens on certain server configurations or with specific cache plugins.

What I will do now to help you is to add your vote to the report to make its priority even higher. You can keep an eye out for when this has been addressed in one of the future plugin updates by checking on the changelog of Elementor.​​​

We are doing our best to have a stable and well-tested product as much as possible. Glitches like this simply happen, and we apologize for this and for any inconvenience you may have because of this.

Thanks for letting us know about this as it helps us create an even better product in the future.

Please feel free to recontact us should you have other questions or if you require further assistance.

Have a safe day ahead and take care.

BUT: I´ve turned caching off and it still didn´t work, And I´m on Siteground. So should be a common case and more users should have the same problem, I think.

So rolling back elementor pro to an older version fixed my issue with an empty sidebar (cart).

Empty Cart after Elementor update – What is the fix here as it appears to be a woodmart theme issue.

Elementor suggested the below:

“I understand the concern, and I see that structure used for the menu cart is not from Elementor. In this case, this technical support channel is capable to support native features from Elementor.

However, there’s an indicated channel for such cases: development issues (custom widgets and functions, custom code and CSS, BETA testing issues, compatibility issues with plugins/themes) should be sent to our Github account where our developers will be able to assist.

For that, I would like to recommend that the authors of the theme/plugin involved open an issue on our Github page where our developers can investigate such behavior”

Please advise….

I think i have a small idea with the issues.

With only Tiered Pricing Plugin and Woodmart:
There are no issues,
Cart widget counts correctly when deleting products and then adding again.
Even with changing pages the mini-cart stays the same how it should be.
Cart widget doesn’t change/fidget numbers quickly when page loads.
And there is no error with empty cart/order when click Add-to-Cart or Buy Now button.

With only Payments Plugin and Woodmart:
There is one issue I think,
Cart widget counts correctly when deleting products and then adding again.
Even with changing pages the mini-cart stays the same how it should be.
Cart widget doesn’t change/fidget numbers quickly when page loads.
But empty cart/order sometimes when click Buy Now button.

With Tiered Pricing Plugin and Payments Plugin and Woodmart:
There are many issues,
Cart widget doesn’t counts correctly when deleting products from mini-cart and then adding again.
Even with changing pages when you have deleted a product from mini-cart it comes back again.
Sometimes cart widget does change/fidget numbers quickly when page loads. And if it happens then only on page loads of certain pages. Not all.
And empty cart/order sometimes when click Buy Now button.

This is my take on it for now.

[tim.meulendijk]

Hi there, i already spoke to you guys about the empty cart issue and that topic is resolved with disabling the Add-to-cart Ajax functionality. But now i have something similar with the Buy Now button. When i have the Stripe Payment plugin activated and i press Buy Now the cart shows empty most of the time.

How can it be that this plugin conflicts so much with your theme. They are a Stripe Partner Plugin. Before i had the empty cart issue with the Add-to Cart button and now with the Buy Now button.

But only when i have the Stripe Payment plugin activated.

• This topic was modified 2 years, 1 month ago by tim.meulendijk.

Hi

Could you maybe explain to me what could be doing this then. I have almost no plugins installed. And still I have the empty cart issue. Apparently I only have it and I have in every browser. Strange isn’t it. If walk to my computer now I can reproduce this error. So please help me. Can’t you test something with their plugin. Your theme should be woocommerce compatible. This also means it should work together with payment plugins. This is a stupid issue to have and no one wants or can help me. I paid for this theme and want to know how this can be. That one plug-in from a payment developer partner from stripe is not working with your template. What can be interesting when everything else works. With all the plug-ins I work … no issues now
How is it possible that you cannot reproduce this error. How. I am trying to understand but i cannot. The videos are very clear and I show you everything. You can see I am having this issue. So you know it’s there so why respond every time with I cannot reproduce. Are you also testing this staging site that I have set up? Not the live site right? This one has a different payment plugin that works.

Hi there,
I have tested many times now and contacted also developers of payment plugin. They will look into it also. We think it has something to do with their plugin conflicting with the mini-cart. I tested everything. Even without Woodmart Core, Only the theme activated. and still i got the empty cart issue. With a different theme i don’t have this. But they don’t have the mini-cart on the side like your theme has.
It has to do something with this.
Kind regards,
Tim

HI there,

I know it works sometimes.
But for sure the error will pop up after several tries. Try it. At least 10 times. And play with quantities.
It can not be that i have this issue and you don’t. That cannot be. It’s impossible.
Because when i try now i 100% for sure… i will have the empty cart issue on the same staging site.
I can reproduce it if i want i a few minutes.

Kind regards,

Tim

A few times it works, but you need to do it several times in a row.

Hi there,

Were you able to reproduce the empty cart issue on your mobile phone or tablet.
I have tested the staging environment and it still reproduces the error on my end when i try to do it on my iphone 11 pro or tablet ipad pro and very very occassionally on the desktop.

I tried other payment plugins and with none of them i experience the empty cart issue. But off course the plugin that i want to use has this strange issue.

So maybe something is conflicting with this payment plugin and the theme.

Kind regards,

Tim

I have tested 3 other payment plugins and they work and don’t have the empty cart issue.
But the Payment plugin i want has every time the empty cart issue. Especially on iphone.
I especially took the second best hosting.
CPU 12 cores
RAM 8 GB
But this i also not fixing the problem.
Now i have read on the internet that some hosting companies have special settings for the Eliminate Cart Fragments with Live Cart or something. Is this the issue?
It is a very strange issue.

Other people also posted about this issue:

https://xtemos.com/forums/topic/regarding-empty-cart-after-buy-button-or-add-to-cart/

I have the same issue.

I also tested it without the Tiered Pricing plugin and still i got the empty cart issue.

I am sending you guys a movie that i have sent to PaymentPlugins.com to show them what plugins were on and that with their plugin activated, i sometimes experience empty cart issues on iphone and ipad. And with their plugin deactivated i don’t experience this. But i need their plugin for connecting with Stripe. They also think it maybe has something to do with updateCartFragments and Ajax.

Its very important for me that we can fix this.

If customers experience an empty shopping cart they will leave.

Hi there,

I have bought one more Woodmart theme and i am almost finished setting up the system.

Only one thing. The payment plugin. Since i installed it, i’m having strange issues with suddenly having an empty cart.

I am using the Stripe Payment Plugin from PaymentPlugins.com. But i am not sure if it has something to do with them because they don’t have other complaints from other users they say.

But when i installed it, i sometimes get the empty cart issue. I add a high quantity to the mini-cart, then i click view cart and then suddenly the cart is empty. And it happens sometimes, but when triggered the issue can come back more frequently. In my opinion it happens or get triggered by high round numbers like, 1000, 10000, 25000.
With low numbers it seems to work almost always. Its frustrating because i myself sometimes try to reproduce the error and it sometimes really takes 10 or more tries.

Then i thought this must be the Payment Plugin and i tried a different Stripe plugin from Webtoffee and then i didn’t experience the empty cart issue anymore.

So in my first conclusion it has something to do with the Stripe plugin from PaymentPlugins.com and the Woodmart theme. But maybe there is a small conflict that interferes with the Ajax functionality from Woodmart with the Plugin from PaymentPlugins.com. I also contacted them regarding this issue because i really need it to be fixed.

I really want to use the Stripe plugin from PaymentPlugins.com because its a better plugin.

Then i found an article on the internet and i think this could be related.

https://www.webnots.com/fix-slow-page-loading-with-woocommerce-wc-ajaxget_refreshed_fragments/

When i read this article i remembered the first issue i had with the Woodmart theme about the 419 error console message. At some point during this topic i experienced a different console messages regarding:

updateCartFragmentsFix.js?ver=7.1.3:38 Uncaught Fragment expired

And then i told you guys about this issue and at some point you guys updated the theme and it was gone.

So can you maybe help me out and please tell me how it can happen that in combination with this Payment plugin the cart gets emptied sometimes. Does it have something to do with this: updateCartFragmentsFix.js and when it takes to long to load that the data gets lost.

OOO.. this empty cart issue happens only on my iphone and ipad… I never experienced it on my imac pro. What is also pretty strange.

Kind regards,

Tim

Hello,

The Custom CSS area of your Site seems to be empty right now, so we can’t seem to find the change that you referencing has been added on your Site by you related to the Buttons color changing.

Regarding changing the Add to Cart button color, you don’t need to use the Custom CSS. You can navigate to Dashboard > Theme Settings > Styles and colors > Buttons > Shop Buttons > there you can find the options related to color changing. We have updated them accordingly as you wanted: https://snipboard.io/nXD2VA.jpg

This is the preview on your Site now after applying the change: https://snipboard.io/SoFpKj.jpg

Now, you don’t need to refresh two times to see the change. It is appearing in the first place.

Regarding the Tabs alignment issue, the thing was under the Dashboard > Appearance > Customize > Additional CSS > you had some CSS applied related to it which was causing this conflict. So, we comment-out that CSS and now the Tabs appear fine: https://snipboard.io/ymn91N.jpg

Please check back your Site after completely clearing browser and server cache.

Best Regards

Can you tell me what you changed so in future I can fix it myself?

Now that the first issue is fixed let’s try to fix the others.

My first comment:
2)Sometimes the go-to cart popup will pop up on its own and won’t have any content in it

The issue is still present.
The problem is that it is harder to replicate. The best way I found is to go into incognito and walk around the website, if nothing happens close incognito and open a new one. Sooner or later you will notice the empty popup with a black square.

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Hello,

we encountered an issue with the card popup. We added some products to the card out and when we came back from the card page the card popup was empty. I am sending a picture of the empty popup after returning.

I added the following coding. Do you have a better solution?

(function () {
window.onpageshow = function(event) {
if (event.persisted) {

jQuery(‘body > div.wd-close-side.wd-close-side-opened’).hide();
jQuery(‘body > div.cart-widget-side.wd-side-hidden.wd-right.wd-opened’).hide();

location.reload();

}
};
})();

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Hi

Somehow the issue persists even after update to latest version. I have some products available on backorder and the sticky add to cart bar is not showing on scroll. Looks like te “wd-sticky-btn” div doesn’t get the “wd-sticky-btn-shown” class on scroll, so it’s not showing up.

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