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AuthorSearch Results
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This is the same issue I am facing
https://xtemos.com/forums/topic/sidecart-is-empty-no-content/Your above answer doesn’t help so please can you please help fixing.
Hi
I have a weird issue on mobile that the side cart is not being displayed after adding to cart.
The items are also not saved in cart, so if adding more products it will not remember the other products that were already added to cart and if only adding 1 product and then going to cart page is gives a message that the cart is empty.
I noticed it on my iPhone – it happens in Safari (both normal and incognito mode).
I also checked on Chrome and it seems to work fine, so I guess it’s a Safari issue.
The site just launched today. Please check it, it’s urgent.I attach videos
I actually just check more websites of Woodmart theme (total of 3 different websites) and it happens in all of them!
Thanks
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This topic was modified 1 year, 12 months ago by
hofitd.
Attachments:
You must be logged in to view attached files.Hi,
To fix this issue, first try to add the following code snippet to the Child Theme functions.php file:
add_action( 'woodmart_after_header', function () { if ( ! woodmart_woocommerce_installed() || ! is_cart() || ! XTS\Modules\Layouts\Main::get_instance()->has_custom_layout( 'cart' ) ) { return; } XTS\Modules\Layouts\Global_Data::get_instance()->set_data( 'builder', true ); woodmart_page_title(); remove_action( 'woodmart_after_header', 'woodmart_page_title', 10 ); }, 1 );And second, add the following code snippet to the Custom CSS area in Theme Settings:
.woocommerce-cart .main-page-wrapper > .page-title { display: none; } .woocommerce-cart .main-page-wrapper:has(.wd-empty-page) > .page-title { display: block; }Kind Regards
Topic: Empty Cart Issue at checkout
in forum WoodMart support forumnemesis1940
ParticipantOctober 30, 2023 at 5:02 am #508329Hello I have applied all latest updates and plugins and still have the empty cart issue.
In reply to: Urgent Help for Custom Checkout Form
Hello,
When I try to add a product to the cart, the cart is empty and I can’t get to the checkout, I am still on the home page.
Have you found the solution?
Please insert the site admin access into the Private content below the message area. We will take a closer look at the case. In addition, provide the steps to reproduce the issue.
Best Regards
In reply to: add to cart button issue
dear team,
My website is giving me alot of errors.
1. i am unable to change password on the account, or even login.
2. even after adding products to cart, the popup shows it is added but when i go to cart page it shows that the cart is empty.I am not being able to figure out the issue here. Kindly assist on a priority as i am getting calls from customers that they are unable to place orders.
Topic: Split: Shopping Cart Sidebar is empty
in forum WoodMart support forumHello XTemos Team,
I am having the same issue with the blank cart. I have been trying to apply all the solutions posted here, with no success. Can anyone in the XTEMOS team address this directly if I provide the login details?Topic: Search bar/Cart product missing weight
in forum WoodMart support forumDragon Vape Marketing
ParticipantSeptember 21, 2023 at 11:15 pm #498167Hello, we are having a problem where when something is searched up on the search bar, the search page loads the product but it gives multiple error messages saying that “product xxxx is missing weight. aborting”. But all of our products do have a weight assigned to them. the same message appears sometimes in the cart section when you remove a product from the cart, or when you make the cart empty. Could we get some help with this? we are willing to pay a developer from xtemos/woodmart to help us resolve this issue.
Attachments:
You must be logged in to view attached files.Hello, I believe I’ve identified the issue and a potential workaround. My hosting provider is WP Engine and by default:
“WP Engine make extensive use of caching, excluding pages where this is not desired, like the cart or checkout page. They do this for the default paths (/cart, /checkout).”
confirmed here:
https://wpengine.com/support/best-practices-ecommerce-sites/It appears that the problem stemmed from my decision to change my page name and url from “cart” to “carrito.” This change likely disrupted WP Engine’s caching, leading to the mismatch. Fortunately, after restoring the page name and URL to “cart,” the issue seems to be resolved.
I want to extend my apologies for any inconvenience this may have caused and express my gratitude for your assistance. Thank you for your support!
In reply to: [BUG] Cart Page not refreshed after product remove
Hello,
Please add the below code to the
functions.phpfile in your child theme and then recheck the issue.if ( ! function_exists( 'woodmart_wc_empty_cart_message' ) ) { /** * Show notice if cart is empty. * * @since 1.0.0 */ function woodmart_wc_empty_cart_message() { woodmart_enqueue_inline_style( 'woo-page-empty-page' ); ?> <p class="cart-empty wd-empty-page wc-empty-cart-message"> <?php echo wp_kses_post( apply_filters( 'wc_empty_cart_message', __( 'Your cart is currently empty.', 'woocommerce' ) ) ); ?> </p> <?php } add_action( 'woocommerce_cart_is_empty', 'woodmart_wc_empty_cart_message', 10 ); }In the next update, it will be fixed.
Kind Regards
Hello,
Please add the below code to the
functions.phpfile in your child theme and then recheck the issue.if ( ! function_exists( 'woodmart_wc_empty_cart_message' ) ) { /** * Show notice if cart is empty. * * @since 1.0.0 */ function woodmart_wc_empty_cart_message() { woodmart_enqueue_inline_style( 'woo-page-empty-page' ); ?> <p class="cart-empty wd-empty-page wc-empty-cart-message"> <?php echo wp_kses_post( apply_filters( 'wc_empty_cart_message', __( 'Your cart is currently empty.', 'woocommerce' ) ) ); ?> </p> <?php } add_action( 'woocommerce_cart_is_empty', 'woodmart_wc_empty_cart_message', 10 ); }Let me know the result.
Kind Regards
My isssue: The shopping cart widget does not display anything
After adding a product to the cart and hovering over the go-to-cart icon, the shopping cart widget shows nothing and remains completely blank. The hidden sidebar, if enabled in the settings, is empty as well.
Screenshot: https://i.imgur.com/3eVEloS.png
I’ve seen many others report this issue as well, often followed by the response that it is an Elementor issue. However, my website only uses Woodmart (child theme), WP Bakery, and Woocommerce.
I’ve ruled out every plugin; I disabled all plugins except Woocommerce and Redux Framework, and the issue persists.
Screenshot: https://i.imgur.com/D8z7Lhb.png
Activating the parent Woodmart theme also didn’t help, so child theme interference is excluded.
I would appreciate your assistance in resolving this issue.
Regards,
*******
FYI: Similar topics around the same issue:
https://wordpress.org/support/topic/woocommerce-widget-shopping-cart-content-blank/
https://xtemos.com/forums/topic/add-to-cart-shows-empty/
https://wordpress.org/support/topic/woocommerce-widget-shopping-cart-content-blank/
https://xtemos.com/forums/topic/shopping-cart-pop-up-widget-thing-not-working-2/
https://xtemos.com/forums/topic/cart-widget-not-working-when-product-is-added-to-cart/
https://xtemos.com/forums/topic/mini-cart-is-blank-after-page-refresh-change/
https://xtemos.com/forums/topic/shopping-cart-pop-up-widget-thing-not-working/Attachments:
You must be logged in to view attached files.In reply to: Cart is empty message is not showing after update.
Hello,
Please add the below code into the functions.php file in your child theme to fix that. In general, this issue will be fixed in the next update.
if ( ! function_exists( 'woodmart_wc_empty_cart_message' ) ) { /** * Show notice if cart is empty. * * @since 1.0.0 */ function woodmart_wc_empty_cart_message() { woodmart_enqueue_inline_style( 'woo-page-empty-page' ); ?> <p class="cart-empty wd-empty-page wc-empty-cart-message"> <?php echo wp_kses_post( apply_filters( 'wc_empty_cart_message', __( 'Your cart is currently empty.', 'woocommerce' ) ) ); ?> </p> <?php } add_action( 'woocommerce_cart_is_empty', 'woodmart_wc_empty_cart_message', 10 ); }Kind Regards
In reply to: Page with no content after emptying cart
@tomyech
i just had the issue with the empty cartIn reply to: Page with no content after emptying cart
Hello,
Please add the below code into the functions.php file in your child theme for fixing that. In general, this issue will be fixed in the next update.
if ( ! function_exists( 'woodmart_wc_empty_cart_message' ) ) { /** * Show notice if cart is empty. * * @since 1.0.0 */ function woodmart_wc_empty_cart_message() { woodmart_enqueue_inline_style( 'woo-page-empty-page' ); ?> <p class="cart-empty wd-empty-page wc-empty-cart-message"> <?php echo wp_kses_post( apply_filters( 'wc_empty_cart_message', __( 'Your cart is currently empty.', 'woocommerce' ) ) ); ?> </p> <?php } add_action( 'woocommerce_cart_is_empty', 'woodmart_wc_empty_cart_message', 10 ); }Kind Regards
Topic: Page with no content after emptying cart
in forum WoodMart support forumwildguitars
ParticipantAugust 17, 2023 at 12:40 pm #489284Hi guys,
I hope everyone is doing well.
I recently updated the WordPress version and WooCommerce plugin on our staging website, to test for bugs before performing the updates on our live site.Please download this screen recording: https://we.tl/t-30MiLGoliY
As you can see, after emptying the cart on the staging site (dev2) there is no content. On the live site the empty cart message appears properly. The only difference between the staging site and live site is the WordPress and WooCommerce versions.
1. Disabling all plugins except for Classic Editor, WooCommerce and Woodmart Core does not resolve the issue.
2. Switching to Woodmart parent theme does not resolve the issue.
3. Switching to another theme (Twenty Twenty-Three) resolves the issue.I’d appreciate your assistance with this.
Thanks,
TomHello,
Please add the below custom code to the child theme and then recheck the issue.
add_action('init', function () { if ( ! empty( $_SERVER['REQUEST_URI'] ) && false !== strpos( $_SERVER['REQUEST_URI'], trailingslashit( rest_get_url_prefix() ) ) && function_exists( 'wc_load_cart' ) && ! function_exists( 'wc_print_notices' ) ) { wc_load_cart(); } }, 1000);Kind Regards
Hi!
This is a dev site for testing, as you can see in the next video, the Cart Widget in the Cart Page works with the storefront theme, but with Woodmart Theme doesn’t:
https://www.loom.com/share/8e124a9d3c1b4813801056965126ca59?sid=4842cd60-d5a7-4a11-ba00-84303cf542f4Additionally, I found another issue, when the last item is removed, the cart doesn’t show the expected empty message, but show a blank page (you can see it too in the video)
Thanks for your support
Attachments:
You must be logged in to view attached files.Topic: different issues with woocomerce
in forum WoodMart support forumdreaminvesthome
ParticipantAugust 9, 2023 at 6:18 pm #487725hello, I would please ask your help for the following issues:
1. The issue is that the tax is calculated and shown 2 times …. please see attached screenshot. This is a very serious issue and don’t know how to solve it
2. Where to disable the right sidebar on the checkout and cart page. I have a custom template but not able to disable the right sidebar even if the widgets are empty
thank youAttachments:
You must be logged in to view attached files.Hello,
If you add to cart these 2 products:
https://www.arctic-fritid.no/produkt/videreforedling/marinader-og-urter/seilaksfarge-10g/
https://www.arctic-fritid.no/produkt/videreforedling/kaldroyking/roykeklosser-av-or-matroyk/Then you should find that the woodmart shipping progressbar dissapear and a message appear with text “Frakt tilkommer da ordren må leveres fra lokal- og sekundærlager” in english (Shipping is added as the order must be delivered from local and secondary warehouses).
But the above does no longer happend.
Also by empty cart again and adding 3 pcs of this product:
https://www.arctic-fritid.no/produkt/friluftsliv/telt-og-lavvo/telt/coleman-darwin-3-telt/Then you should find that the woodmart shipping progressbar dissapear and a message appear with text “Frakt tilkommer da din nåværende ordre har en totalvekt på over 10 kg.” in english (Shipping is added as your current order has a total weight of more than 10 kg).
But also this happend anymore.
I will guess that it is everything betwwen 2-4 months since last time i tested the above and all working ok. Wierd is that it now has dissapeared on 3 of my sites.
I have tested today with all plugins deactivated and using storefront theme but with no luck, issue is the same. It seems like the filter is not active as i can force in fatal errors in code which normally would have caused some issues with loading in cart page, but whatever i do no problems in cart.
Message placeholder is in place and working – div.aws-free-shipping
This is the code i have been using for 4-5 years:
// Add shipping messages to cart page
function afas_woocommerce_shipping_fragment( $fragments ) { $postkasse = false; $pakke_hentested = false; $unstocked = false; $price = false; $extra = false; foreach( WC()->cart->get_cart_contents() as $key => $values ): $product = $values[ 'data' ]; if ( $values[ 'data' ]->get_shipping_class_id() == 716 ) // Pakke i postkassen $postkasse = true; if ( $values[ 'data' ]->get_shipping_class_id() == 717 ) // Pakke til hentested $pakke_hentested = true; if ( $values[ 'data' ]->get_shipping_class_id() == 715 ) { // Unstocked $unstocked = true; } else { $quantity = $values[ 'quantity' ]; $item_price = wc_get_price_including_tax( $product ); $price += ($item_price * $quantity); } endforeach; if ( $unstocked && ( $postkasse || $pakke_hentested ) ) $extra = true; ob_start(); $cart_total = is_object( WC()->cart ) ? WC()->cart->subtotal : ''; $cart_total_weight = is_object( WC()->cart ) ? WC()->cart->get_cart_contents_weight() : ''; if ( $extra || ( $cart_total_weight >= 10 && $cart_total_weight < 99 && $cart_total ) ) { afas_shipping_popup( $cart_total_weight, $extra, $price ); } else if ( $cart_total_weight >= 99 ) { afas_shipping_popup( $cart_total_weight, $extra, $price ); } else { afas_shipping_popup_placeholder(); } $content = ob_get_clean(); $fragments['div.aws-free-shipping'] = $content; return $fragments; } add_filter( 'woocommerce_add_to_cart_fragments', 'afas_woocommerce_shipping_fragment' ); function afas_shipping_popup( $cart_total_weight, $extra, $price ) { if ( $extra && $price < 1499 ) { echo '<style>.wd-free-progress-bar {display:none;visibility:hidden;}</style>'; echo wc_print_notice( 'Frakt tilkommer da ordren må leveres fra lokal- og sekundærlager.<br/><small style="margin-left: 0;">Alle Matrøyk-produkter sendes direkte fra fabrikken på Nøtterøy.</small>', 'notice' ); } if ( $cart_total_weight >= 10 && $cart_total_weight <= 99 ) { echo '<style>.wd-free-progress-bar {display:none;visibility:hidden;}</style>'; echo wc_print_notice( 'Frakt tilkommer da din nåværende ordre har en totalvekt på over 10 kg.', 'notice' ); } else if ( $cart_total_weight > 99 ) { echo '<style>.wd-free-progress-bar {display:none;visibility:hidden;}</style>'; echo wc_print_notice( 'Vi kan dessverre ikke levere din ordre da vi har en vektbegrensning på ca. 100 kg.', 'notice' ); } } function afas_shipping_popup_placeholder() { echo '<div class="aws-free-shipping"></div>'; } add_action( 'woocommerce_before_cart_table', 'afas_shipping_popup_placeholder', 10 );I have also tried with priority on the filter from -1 to 999 but no luck. And also simplified the above code to not use any conditionals / values etc. just hardcoded message, but seems to be totally dead.
Code is added to a included file in functions.php in child theme. Also tried to move it into woodmart theme functions.php
So any idea on what could be wrong has been great 🙂
I will activate a staging site for further testing.
Brgds
RuneHello,
The empty cart shows WoodMart design now: https://gyazo.com/4ebc979dd5db2c88776a99fabfa2b385
As for other style issues, ]deactivate all the plugins except these ones:
Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVGIf the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.
Best Regards
In reply to: Add to Cart Popup Close Button
Hi,
1. Quantity buttons missing styles. Optimize CSS delivery option in WP Rocket settings (https://prnt.sc/MVogBFFUwEwK) is still active on your site. To fix the issue with missing styles of quantity buttons, you need to disable this option in WP Rocket settings. The following option will cause issues in styles that are loading after the page is fully loaded, such as popup content and content that is added after AJAX and quantity buttons in product quick view is one of them. WP Rocket has its own alert that shows that the following options may cause style issues (https://prnt.sc/oCf8opWkf9zE).
2. Quantity buttons, broken styles. To fix the issue you need to remove or leave empty ALL Elementor global style settings for forms (https://prnt.sc/CqxM8n0ul26O) and buttons (https://prnt.sc/oFRWEHCrFLHg) which was suggested in previous reply. After checking your site, we still can see that your buttons (screenshot https://prnt.sc/8b2hcZCedCbt) and forms (screenshot https://prnt.sc/DnVsmaHFF1Y-) are affected by Elementor global site settings which need to be disabled.
3. Mini-cart dropdown layout. By default, our theme mini-cart looks like it showed in the following screenshot (https://prnt.sc/Spe3Dejs4sHz). Here is the link to the following demo page (https://woodmart.xtemos.com/demo-fashion/demo/fashion/). A third-party plugin that is changing the mini-cart layout was not disabled. To restore the default mini-cart layout, the following plugin needs to be disabled, since its button styles can’t be changed via our theme setting.
Before May 23 you were in contacting support staff, after that, you are contacting with theme developer. I am responsible for theme frontend styles. To fix the following issues, you need to do each changes that was suggested by us, in another case unfortunately we can’t help you because it doesn’t have other solutions. As an alternative, we can do the following changes for you and provide a list of changes that were done on your site, but for it, we need to have permission to do these changes. Also, the admin access that you provided earlier is not working anymore (https://prnt.sc/45I03vmuL1Bs) and to make changes on your site we need the new one.
Kind Regards
In reply to: Add to Cart Popup Close Button
Hi,
1. Quantity buttons missing styles. To fix the issue with missing styles of quantity buttons, you need to disable Optimize CSS delivery option in WP Rocket settings (https://prnt.sc/MVogBFFUwEwK).
2. Quantity buttons and popup close button broken styles. To fix the issue you need to remove or leave empty ALL Elementor global style settings for forms (https://prnt.sc/CqxM8n0ul26O) and buttons (https://prnt.sc/oFRWEHCrFLHg) which was suggested in previous reply.
3. Mini-cart dropdown layout. By default, our theme mini-cart looks like it showed in the following screenshot (https://prnt.sc/Spe3Dejs4sHz). Here is the link to the following demo page (https://woodmart.xtemos.com/demo-fashion/demo/fashion/). Mini-cart dropdown layout on your site is changed via some third-party plugin, which can’t be affected by our theme setting. To restore the default mini-cart layout, please deactivate all third-party plugins except these ones and check again:
Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVGMake sure you have cleared all your site cache in WP Rocket plugin (https://prnt.sc/XjBtFDGr5EY1) after done following changes.
Kind Regards
jason-2539
ParticipantMay 15, 2023 at 4:43 am #466870The header cart icon shows I have items in my cart, but when clicked on the slideout cart is empty. I’ve had this issue for a while now on both desktop and mobile, and it seems random in behavior. I’ve cleared any cache/CDN available, and still see it behaving. I’ve attached screenshots of the cart icon in the header showing 2 images, but the cart itself being empty.
Attachments:
You must be logged in to view attached files.In reply to: Help me with design and stuff
Hello,
01. Select options button comes from wooCommerce by default. We cannot remove it. Could you please check how it works with some default WordPress theme like twenty sixteen to understand is it our theme issue or not?
02. You have 2 ways to hide add to cart:
a. By enabling the “Catalog mode” via Theme Settings -> Shop.
https://gyazo.com/2c50966cad6f3d730a8073ae84c15ca5b. By using the below custom code, enter it into the “Global Custom CSS” area that is in Theme Settings -> Custom CSS.
.product-grid-item .wd-add-btn { display: none; }Go to Theme Setting> Product Archive> Product Style. Here you can hide Show empty star rating, category etc.
03. Please check this Manual:
https://xtemos.com/docs-topic/recently-viewed-products/04. You have created a custom layout in the shop page. In the Elementor page builder you can remove these sections.
.
05. You have created a custom layout in the shop page. In the Elementor page builder you can remove sidebar columns.In order to remove the sidebar on the category page navigate to Theme settings > Shop > in this case, the sidebar will be removed from all the categories as well as from the shop page.
06. Please check this Manual:
https://xtemos.com/docs-topic/how-to-add-banner-to-the-category-page/07. Go to Theme Setting> Shop> Action after add to cart and enable no action.
08. Go to Dashboard> Layout> Single Product Layout and delete this section.
Best Regards.
Thanks. But the widget is connected to the theme woodmart. I activate the shopping cart side menu via ‘theme settings’
If I turn off the side slide display widget via theme settings then if I press the ‘cart’ icon it goes directly to the cart page. If I activate the side pop up it shows empty and no one can get to their cart. There is no setting in woocommerce I have touched for a cart side pop up.
So I am not sure how it’s a woocommerce issue? I am confused.
I have rolled back elementor as it’s been fine till they did they update recently. So if I don’t update elementor it works fine right now on my site. But once I update elementor the display side widget comes up blank and there is no way to get to the cart page. If I update elemnetor I can choose no action so then the cart icon they can press to take to cart page.Attachments:
You must be logged in to view attached files.In reply to: TETHYS THEME – UPDATED NEEDED! URGENT!
Hello! I spoke to Elementor as you requested. It seems as though the fatal error (according to them) is on the theme’s end; but the cart issue (cart not showing up) is Elementor’s problem they are trying to fix that is affecting other sites as well. They did request that I speak to you (the theme) and state that there are definitely some issues the theme has with the new updates. Below is their reply to this issue; if you have a moment to take a look. Thank you so much!! 🙂
Their message to me:
Hello Zenia,
Hope you are doing well.
Regarding the data updater, the issue seems to be caused due to the theme; as soon as I changed the theme to the default theme and tried to update the data, it worked without any issue.
I have recorded one detailed screencast for you please check: https://www.loom.com/share/5926170290194936917a3a3508d34674
Here in the support channel, we are only able to provide support to Elementor and its issues- Support Scope. Unfortunately, there is not much we can do as we do not have control of the theme’s code or are aware of its features.
So further regarding the empty menu cart, this is the bug from our end with the latest Elementor version. Our developers are working on it and this will be fixed soon. As of now, the workaround is to use the Hello Elementor theme or use the Elementor’s menu cart widget.
Just a note, always open a new ticket for the new issues to avoid confusion and delayed response.
I hope this helps, let me know how it goes.
Regards,
Priya/Elementor—-
Thank you so much! I love this theme; and I love XTEMOS, so I absolutely would love if this issue could be resolved. Their suggestions are to change the theme entirely; because of the cart issue; but I do want to remain loyal to this theme if I can. 🙂 <3
Topic: cart is empty issue
in forum WoodMart support forumcart is empty issue and
unable to change the header color of cart pageAttachments:
You must be logged in to view attached files.In reply to: Shopping Cart Sidebar is empty
@juli:
Elementor says:
Issue: If a third party theme has a mini cart feature and the Elementor mini cart is disabled, the theme mini cart will show as empty even if it contains products.
Solution: Rollback to Elementor Pro version 3.11.7 until a fix is released.And this version 3.11.7 is the one with the security fix, not 3.12.x, as you can see in the changelog.
Downgrade is possible in the backend via “Elementor > Tools > Version Control” via second dropdown.-
This reply was modified 2 years, 7 months ago by
Thora.
In reply to: Questions about product page/cart form
Hi,
01. It is not our theme related. It requires customizations and this is beyond our limitations and support policy.
02.
If you are not seeing this default behavior, you can try the following steps:
Go to your WordPress dashboard and navigate to WooCommerce > Settings.
Click on the “Products” tab and then click on the “Inventory” sub-tab.
Ensure that the “Out Of Stock Visibility” option is set to “Hide out of stock items from the catalog”.
Save the changes. https://ibb.co/N1Tj6RF03.
Check for conflicts with other plugins or themes: Sometimes, conflicts with other plugins or themes can cause issues with the display of the empty cart message. You can try disabling all other plugins and switching to a default theme to see if the empty cart message displays correctly.04.
You can use color swatches instead of radio buttons to display the available options. Woodmart theme has an option to use color and image swatches for product attributes.
https://xtemos.com/docs-topic/variable-products-and-swatches/Best Regards.
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This topic was modified 1 year, 12 months ago by
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AuthorSearch Results
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Topic: Empty Cart Issue at checkout
Topic: cart is empty issue