Search Results for 'empty cart issue'

Hello XTemos Team,
I am having the same issue with the blank cart. I have been trying to apply all the solutions posted here, with no success. Can anyone in the XTEMOS team address this directly if I provide the login details?

Hello, we are having a problem where when something is searched up on the search bar, the search page loads the product but it gives multiple error messages saying that “product xxxx is missing weight. aborting”. But all of our products do have a weight assigned to them. the same message appears sometimes in the cart section when you remove a product from the cart, or when you make the cart empty. Could we get some help with this? we are willing to pay a developer from xtemos/woodmart to help us resolve this issue.

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Hello, I believe I’ve identified the issue and a potential workaround. My hosting provider is WP Engine and by default:

“WP Engine make extensive use of caching, excluding pages where this is not desired, like the cart or checkout page. They do this for the default paths (/cart, /checkout).”

https://stackoverflow.com/questions/31533606/woocommerce-cart-empty-for-non-logged-in-users#:~:text=This%20kind%20of%20problem%20is,all%20plugins%20except%20for%20WooCommerce.

confirmed here:
https://wpengine.com/support/best-practices-ecommerce-sites/

It appears that the problem stemmed from my decision to change my page name and url from “cart” to “carrito.” This change likely disrupted WP Engine’s caching, leading to the mismatch. Fortunately, after restoring the page name and URL to “cart,” the issue seems to be resolved.

I want to extend my apologies for any inconvenience this may have caused and express my gratitude for your assistance. Thank you for your support!

[profarveta]

Hello!

Issue: When a user is not signed in, the solo cart page shows no products, redirecting to the store. Note that there is a product in the cart widget, that works as expected.
https://ibb.co/z6yXwvv

Expected: When a user is signed in, the cart page displays correctly(with products).
https://ibb.co/BgpyJTW

Please help resolve this issue. Thank you!

• This topic was modified 3 years, 1 month ago by profarveta.

Hello,

Please add the below code to the functions.php file in your child theme and then recheck the issue.

if ( ! function_exists( 'woodmart_wc_empty_cart_message' ) ) {
	/**
	 * Show notice if cart is empty.
	 *
	 * @since 1.0.0
	 */
	function woodmart_wc_empty_cart_message() {
		woodmart_enqueue_inline_style( 'woo-page-empty-page' );

		?>
		<p class="cart-empty wd-empty-page wc-empty-cart-message">
			<?php echo wp_kses_post( apply_filters( 'wc_empty_cart_message', __( 'Your cart is currently empty.', 'woocommerce' ) ) ); ?>
		</p>
		<?php
	}

	add_action( 'woocommerce_cart_is_empty', 'woodmart_wc_empty_cart_message', 10 );
}

In the next update, it will be fixed.

Kind Regards

Hello,

Please add the below code to the functions.php file in your child theme and then recheck the issue.

if ( ! function_exists( 'woodmart_wc_empty_cart_message' ) ) {
	/**
	 * Show notice if cart is empty.
	 *
	 * @since 1.0.0
	 */
	function woodmart_wc_empty_cart_message() {
		woodmart_enqueue_inline_style( 'woo-page-empty-page' );

		?>
		<p class="cart-empty wd-empty-page wc-empty-cart-message">
			<?php echo wp_kses_post( apply_filters( 'wc_empty_cart_message', __( 'Your cart is currently empty.', 'woocommerce' ) ) ); ?>
		</p>
		<?php
	}

	add_action( 'woocommerce_cart_is_empty', 'woodmart_wc_empty_cart_message', 10 );
}

Let me know the result.

Kind Regards

My isssue: The shopping cart widget does not display anything

After adding a product to the cart and hovering over the go-to-cart icon, the shopping cart widget shows nothing and remains completely blank. The hidden sidebar, if enabled in the settings, is empty as well.

Screenshot: https://i.imgur.com/3eVEloS.png

I’ve seen many others report this issue as well, often followed by the response that it is an Elementor issue. However, my website only uses Woodmart (child theme), WP Bakery, and Woocommerce.

I’ve ruled out every plugin; I disabled all plugins except Woocommerce and Redux Framework, and the issue persists.

Screenshot: https://i.imgur.com/D8z7Lhb.png

Activating the parent Woodmart theme also didn’t help, so child theme interference is excluded.

I would appreciate your assistance in resolving this issue.

Regards,

*******
FYI: Similar topics around the same issue:
https://wordpress.org/support/topic/woocommerce-widget-shopping-cart-content-blank/
https://xtemos.com/forums/topic/add-to-cart-shows-empty/
https://wordpress.org/support/topic/woocommerce-widget-shopping-cart-content-blank/
https://xtemos.com/forums/topic/shopping-cart-pop-up-widget-thing-not-working-2/
https://xtemos.com/forums/topic/cart-widget-not-working-when-product-is-added-to-cart/
https://xtemos.com/forums/topic/mini-cart-is-blank-after-page-refresh-change/
https://xtemos.com/forums/topic/shopping-cart-pop-up-widget-thing-not-working/

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Hello,

Please add the below code into the functions.php file in your child theme to fix that. In general, this issue will be fixed in the next update.

if ( ! function_exists( 'woodmart_wc_empty_cart_message' ) ) {
	/**
	 * Show notice if cart is empty.
	 *
	 * @since 1.0.0
	 */
	function woodmart_wc_empty_cart_message() {
		woodmart_enqueue_inline_style( 'woo-page-empty-page' );

		?>
		<p class="cart-empty wd-empty-page wc-empty-cart-message">
			<?php echo wp_kses_post( apply_filters( 'wc_empty_cart_message', __( 'Your cart is currently empty.', 'woocommerce' ) ) ); ?>
		</p>
		<?php
	}

	add_action( 'woocommerce_cart_is_empty', 'woodmart_wc_empty_cart_message', 10 );
}

Kind Regards

Hello there,

I just noticed that after I remove all products from the cart page, the message that states that the cart is empty along with the default button to return to shop is not showing anymore.

I tried to disable all plugins, kept only Woodmart Core, WP Bakery, and Woocommerce, but the issue is still there.

Could you please replicate that issue on your end and let us know?

Thanks in advance,

George.

@tomyech
i just had the issue with the empty cart

Dear Valued Customers,

We are thrilled to announce the release of our highly anticipated 7.3 beta version, a culmination of dedicated effort and innovation from our team! We have been hard at work refining and enhancing this version to provide you with an even more robust and feature-rich experience. Your feedback has been invaluable, and we can’t wait to share these exciting updates with you.

What’s New in 7.3 Beta:

New Demo Versions: Get a firsthand experience of the latest features and improvements through our new demo versions. Explore the possibilities and see how the new enhancements could benefit your business.

Powerful eCommerce Features: We’ve taken your suggestions to heart and incorporated dynamic discounts and a product sold counter to boost your eCommerce capabilities. These features are designed to elevate your sales strategies and create engaging shopping experiences for your customers.

Join the Beta Test:

Now, we cordially invite you to participate in the beta test phase of the 7.3 release. Your insights are crucial in helping us refine the software even further before the official launch. This is your chance to explore the new functionalities, provide feedback, and help shape the final version.

Important Note:

While we are excited for you to experience the 7.3 beta version, we highly recommend installing it in a staging environment only. Beta versions can sometimes have unforeseen issues, and it’s best to avoid any disruption to your live operations. As always, our support team is here to assist you throughout the process, ensuring a smooth testing experience.

Download: https://bit.ly/3zcD086

Full changelog:

• NEW VERSION: Furniture 2
• NEW VERSION: Games
• NEW VERSION: Games Dark
• NEW FEATURE: Dynamic discounts. (Screenshot)
• NEW FEATURE: Product sold counter. (Video)
• ADDED: “Video” element. (Screenshot)
• ADDED: “Marquee” element. (Video)
• ADDED: “Nested carousel” element. (Video)
• ADDED: New product hover “Buttons on hover”. (Screenshot)
• ADDED: Product category style “Zoom out”. (Screenshot)
• ADDED: New blog design “List”. (Screenshot)
• ADDED: New style “Primary” to “Social buttons” element. (Screenshot)
• ADDED: Shape “Rounded” to “Social buttons” element. (Screenshot)
• ADDED: New “Search” element form style. (Screenshot)
• ADDED: “Show HTML Blocks” option to “Mobile menu” header element. (Screenshot)
• ADDED: New “One column” layout to header row options. (Screenshot)
• ADDED: Custom social links to “Social buttons” element. (Screenshot)
• ADDED: Design “Simple” to mega menu element with vertical orientation. (Screenshot)
• ADDED: Icon alignment option to mega menu element. (Screenshot)
• ADDED: Star rating to “Icons and add to cart on hover” product loop design. (Screenshot)
• ADDED: Background image option for “Infobox” element. (Screenshot)
• ADDED: Icon spacing option to “Information box” element. (Screenshot)
• ADDED: The ability to choose a custom icon to “Visitor counter” element in Layouts. (Screenshot)
• ADDED: Layout “Inline” to “Product additional information table” element in Layouts. (Screenshot)
• ADDED: “Hide image” and “Hide name” option to “Product additional information table” element in Layouts. (Screenshot)
• ADDED: Video background in “Promo Banner” element. (Screenshot)
• ADDED: Video in “Image Hotspot” element. (Screenshot)
• ADDED: Icon color selection in “Image Hotspot” element. (Screenshot)
• ADDED: Icon on hover option to “Image Hotspot” element. (Video)
• ADDED: “Categories rounding” option in theme settings. (Screenshot)
• ADDED: Blog options in theme settings: “Title for posts”, “Meta information”, “Post text”, “Read more button”. (Screenshot)
• ADDED: Single product gallery combined grid layout “2:3:2” and “1:2”. (Screenshot, Screenshot)
• ADDED: Option to selection of the number of thumbnails in single product gallery grid from 1 to 6. (Screenshot, Screenshot)
• ADDED: Option to change gap between thumbnails in single product gallery grid. (Screenshot)
• ADDED: Option to disable carousel on mobile devices on single product gallery grid. (Screenshot)
• ADDED: rel=”nofollow” attribute for stock status widget. (Topic)
• ADDED: Show reviews count on product loop. (Video)
• ADDED: Delete outdated Instagram images option. (Screenshot)
• ADDED: Save compare button state after adding in compare list.
• ADDED: “Apply all” button for patcher page. (Screenshot, Topic)
• ADDED: “Load text domain” option in Theme settings.
• ADDED: “Show stock quantity” option for product grid. (Screenshot)
• ADDED: Quantity buttons to “On variation click” quick shop type. (Screenshot)
• ADDED: Responsive thumbnails per slide with thumbnails position left. (Screenshot)
• ADDED: Product archive “Filtered by stock status” condition. (Screenshot)
• ADDED: “Show checkboxes” option to “Woodmart WooCommerce Layered Nav” widget. (Screenshot)
• ADDED: Helper tooltip with icon unicode to the Typography -> Icon Fonts section in Theme Settings. (Screenshot)
• ADDED: “Heading background” option for “Tabs” and “AJAX Products tabs” elements. (Screenshot)
• ADDED: “Form height” option for “AJAX search” element and header search. (Screenshot)
• ADDED: Discord messenger follow button to “Social button” element. (Screenshot)
• CSS: Refactored product hover styles.
• CSS: Refactored “Information box” element styles.
• CSS: Refactored single product gallery grid.
• CSS: Refactored styles on cart and checkout pages.
• CSS: Refactored Heading in “Tabs” and “AJAX Products tabs” elements.
• FIXED: Product archive background option.
• FIXED: Limit swatches with linked product variation.
• FIXED: “Infobox Carousel” element bottom space in WPBakery page builder.
• FIXED: Age verify popup closing on mobile. (Topic)
• FIXED: Collapsible content with disabled “Optimized DOM output” option. (Topic)
• FIXED: Header banner link z-index with HTML-block content. (Topic)
• FIXED: Woodmart dashboard header for users with non-admin role. (Topic)
• FIXED: Menu item label in main header navigation. (Topic)
• FIXED: Change product image on attribute click with quick shop on variation click.
• FIXED: Init open street map in popup element. (Screenshot)
• FIXED: List element translates with WPML. (Screenshot)
• FIXED: Render multiple markers content in google map element. (Topic)
• FIXED: Duplicate WooCommerce structured data generation. (Topic)
• FIXED: Output content in section title element issue. (Topic)
• FIXED: Scrolling issue with “YITH Frontend Manager for WooCommerce”. (Topic)
• FIXED: Scrolling issue with “MultivendorX”.
• FIXED: Related products add to cart button icon on single product page. (Topic)
• FIXED: Load Instagram image with API connect issue. (Topic)
• FIXED: Enqueue compare icon style in header builder issue. (Topic)
• FIXED: Frequently bought together products with 100% discount issue. (Topic)
• FIXED: Show single variation with draft product variation issue. (Topic) (Topic)
• FIXED: WPML config file.
• FIXED: Cart and checkout pages styles on Elementor Pro.
• FIXED: My account navigation styles on Elementor Pro. (Topic)
• FIXED: “YITH WooCommerce Request a Quote” plugin enqueue style issue. (Topic)
• FIXED: “Show summary on hover” product hover with product rating issue. (Topic)
• FIXED: Instagram duplication images issue. (Topic)
• FIXED: Vertical image gallery in single product issue. (Topic)
• FIXED: Output extra description for product category issue. (Topic)
• FIXED: PHP errors in admin panel. (Topic)
• FIXED: Elementor accordion widget. (Topic)
• FIXED: Widget cart enqueue script issue. (Topic)
• FIXED: AJAX shop issue.
• FIXED: WooCommerce hook element is empty with WPBakery Page Builder issue. (Topic)
• FIXED: Compare and wishlist added products issue. (Topic)
• IMPROVED: Output images with custom sizes for elements.
• UPDATED: Google fonts list.

Best regards

Hello,

Please add the below code into the functions.php file in your child theme for fixing that. In general, this issue will be fixed in the next update.

if ( ! function_exists( 'woodmart_wc_empty_cart_message' ) ) {
	/**
	 * Show notice if cart is empty.
	 *
	 * @since 1.0.0
	 */
	function woodmart_wc_empty_cart_message() {
		woodmart_enqueue_inline_style( 'woo-page-empty-page' );

		?>
		<p class="cart-empty wd-empty-page wc-empty-cart-message">
			<?php echo wp_kses_post( apply_filters( 'wc_empty_cart_message', __( 'Your cart is currently empty.', 'woocommerce' ) ) ); ?>
		</p>
		<?php
	}

	add_action( 'woocommerce_cart_is_empty', 'woodmart_wc_empty_cart_message', 10 );
}

Kind Regards

Hi guys,
I hope everyone is doing well.
I recently updated the WordPress version and WooCommerce plugin on our staging website, to test for bugs before performing the updates on our live site.

Please download this screen recording: https://we.tl/t-30MiLGoliY

As you can see, after emptying the cart on the staging site (dev2) there is no content. On the live site the empty cart message appears properly. The only difference between the staging site and live site is the WordPress and WooCommerce versions.

1. Disabling all plugins except for Classic Editor, WooCommerce and Woodmart Core does not resolve the issue.
2. Switching to Woodmart parent theme does not resolve the issue.
3. Switching to another theme (Twenty Twenty-Three) resolves the issue.

I’d appreciate your assistance with this.

Thanks,
Tom

Hello,

Please add the below custom code to the child theme and then recheck the issue.

add_action('init', function () {
	if ( ! empty( $_SERVER['REQUEST_URI'] ) && false !== strpos( $_SERVER['REQUEST_URI'], trailingslashit( rest_get_url_prefix() ) ) && function_exists( 'wc_load_cart' ) && ! function_exists( 'wc_print_notices' ) ) {
		wc_load_cart();
	}
}, 1000);

Kind Regards

Hi!
This is a dev site for testing, as you can see in the next video, the Cart Widget in the Cart Page works with the storefront theme, but with Woodmart Theme doesn’t:
https://www.loom.com/share/8e124a9d3c1b4813801056965126ca59?sid=4842cd60-d5a7-4a11-ba00-84303cf542f4

Additionally, I found another issue, when the last item is removed, the cart doesn’t show the expected empty message, but show a blank page (you can see it too in the video)

Thanks for your support

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hello, I would please ask your help for the following issues:

1. The issue is that the tax is calculated and shown 2 times …. please see attached screenshot. This is a very serious issue and don’t know how to solve it

2. Where to disable the right sidebar on the checkout and cart page. I have a custom template but not able to disable the right sidebar even if the widgets are empty
thank you

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Hello,

If you add to cart these 2 products:
https://www.arctic-fritid.no/produkt/videreforedling/marinader-og-urter/seilaksfarge-10g/
https://www.arctic-fritid.no/produkt/videreforedling/kaldroyking/roykeklosser-av-or-matroyk/

Then you should find that the woodmart shipping progressbar dissapear and a message appear with text “Frakt tilkommer da ordren må leveres fra lokal- og sekundærlager” in english (Shipping is added as the order must be delivered from local and secondary warehouses).

But the above does no longer happend.

Also by empty cart again and adding 3 pcs of this product:
https://www.arctic-fritid.no/produkt/friluftsliv/telt-og-lavvo/telt/coleman-darwin-3-telt/

Then you should find that the woodmart shipping progressbar dissapear and a message appear with text “Frakt tilkommer da din nåværende ordre har en totalvekt på over 10 kg.” in english (Shipping is added as your current order has a total weight of more than 10 kg).

But also this happend anymore.

I will guess that it is everything betwwen 2-4 months since last time i tested the above and all working ok. Wierd is that it now has dissapeared on 3 of my sites.

I have tested today with all plugins deactivated and using storefront theme but with no luck, issue is the same. It seems like the filter is not active as i can force in fatal errors in code which normally would have caused some issues with loading in cart page, but whatever i do no problems in cart.

Message placeholder is in place and working – div.aws-free-shipping

This is the code i have been using for 4-5 years:

// Add shipping messages to cart page

function afas_woocommerce_shipping_fragment( $fragments ) {

     $postkasse = false;
     $pakke_hentested = false;
     $unstocked = false;
     $price = false;
     $extra = false;

     foreach( WC()->cart->get_cart_contents() as $key => $values ):

	$product = $values[ 'data' ];

	if ( $values[ 'data' ]->get_shipping_class_id() == 716 ) // Pakke i postkassen
		$postkasse = true;

	if ( $values[ 'data' ]->get_shipping_class_id() == 717 ) // Pakke til hentested
		$pakke_hentested = true;

	if ( $values[ 'data' ]->get_shipping_class_id() == 715 ) { // Unstocked
		$unstocked = true;
	} else {
		$quantity = $values[ 'quantity' ];
		$item_price = wc_get_price_including_tax( $product );
		$price += ($item_price * $quantity);
	}

     endforeach;

        if ( $unstocked && ( $postkasse || $pakke_hentested ) ) $extra = true;

	ob_start();

	$cart_total = is_object( WC()->cart ) ? WC()->cart->subtotal : '';
	$cart_total_weight = is_object( WC()->cart ) ? WC()->cart->get_cart_contents_weight() : '';

	if ( $extra || ( $cart_total_weight >= 10 && $cart_total_weight < 99 && $cart_total ) ) {

	afas_shipping_popup( $cart_total_weight, $extra, $price );

	} else if ( $cart_total_weight >= 99 ) {

	afas_shipping_popup( $cart_total_weight, $extra, $price );

	} else {

	afas_shipping_popup_placeholder();

	}

	$content = ob_get_clean();

	$fragments['div.aws-free-shipping'] = $content;
	return $fragments;

}
add_filter( 'woocommerce_add_to_cart_fragments', 'afas_woocommerce_shipping_fragment' );

function afas_shipping_popup( $cart_total_weight, $extra, $price ) {

	if ( $extra && $price < 1499 ) {
	echo '<style>.wd-free-progress-bar {display:none;visibility:hidden;}</style>';
	echo wc_print_notice( 'Frakt tilkommer da ordren må leveres fra lokal- og sekundærlager.<br/><small style="margin-left: 0;">Alle Matrøyk-produkter sendes direkte fra fabrikken på Nøtterøy.</small>', 'notice' );
	}
	
	if ( $cart_total_weight >= 10 && $cart_total_weight <= 99 ) {
	echo '<style>.wd-free-progress-bar {display:none;visibility:hidden;}</style>';
	echo wc_print_notice( 'Frakt tilkommer da din nåværende ordre har en totalvekt på over 10 kg.', 'notice' );
	} else if ( $cart_total_weight > 99 ) {
	echo '<style>.wd-free-progress-bar {display:none;visibility:hidden;}</style>';
	echo wc_print_notice( 'Vi kan dessverre ikke levere din ordre da vi har en vektbegrensning på ca. 100 kg.', 'notice' );
	}

}

function afas_shipping_popup_placeholder() {

	echo '<div class="aws-free-shipping"></div>';

}
add_action( 'woocommerce_before_cart_table', 'afas_shipping_popup_placeholder', 10 );

I have also tried with priority on the filter from -1 to 999 but no luck. And also simplified the above code to not use any conditionals / values etc. just hardcoded message, but seems to be totally dead.

Code is added to a included file in functions.php in child theme. Also tried to move it into woodmart theme functions.php

So any idea on what could be wrong has been great 🙂

I will activate a staging site for further testing.

Brgds
Rune

Hello,

The empty cart shows WoodMart design now: https://gyazo.com/4ebc979dd5db2c88776a99fabfa2b385

As for other style issues, ]deactivate all the plugins except these ones:

Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

Best Regards

Hi,

1. Quantity buttons missing styles. Optimize CSS delivery option in WP Rocket settings (https://prnt.sc/MVogBFFUwEwK) is still active on your site. To fix the issue with missing styles of quantity buttons, you need to disable this option in WP Rocket settings. The following option will cause issues in styles that are loading after the page is fully loaded, such as popup content and content that is added after AJAX and quantity buttons in product quick view is one of them. WP Rocket has its own alert that shows that the following options may cause style issues (https://prnt.sc/oCf8opWkf9zE).

2. Quantity buttons, broken styles. To fix the issue you need to remove or leave empty ALL Elementor global style settings for forms (https://prnt.sc/CqxM8n0ul26O) and buttons (https://prnt.sc/oFRWEHCrFLHg) which was suggested in previous reply. After checking your site, we still can see that your buttons (screenshot https://prnt.sc/8b2hcZCedCbt) and forms (screenshot https://prnt.sc/DnVsmaHFF1Y-) are affected by Elementor global site settings which need to be disabled.

3. Mini-cart dropdown layout. By default, our theme mini-cart looks like it showed in the following screenshot (https://prnt.sc/Spe3Dejs4sHz). Here is the link to the following demo page (https://woodmart.xtemos.com/demo-fashion/demo/fashion/). A third-party plugin that is changing the mini-cart layout was not disabled. To restore the default mini-cart layout, the following plugin needs to be disabled, since its button styles can’t be changed via our theme setting.

Before May 23 you were in contacting support staff, after that, you are contacting with theme developer. I am responsible for theme frontend styles. To fix the following issues, you need to do each changes that was suggested by us, in another case unfortunately we can’t help you because it doesn’t have other solutions. As an alternative, we can do the following changes for you and provide a list of changes that were done on your site, but for it, we need to have permission to do these changes. Also, the admin access that you provided earlier is not working anymore (https://prnt.sc/45I03vmuL1Bs) and to make changes on your site we need the new one.

Kind Regards

Hi,

1. Quantity buttons missing styles. To fix the issue with missing styles of quantity buttons, you need to disable Optimize CSS delivery option in WP Rocket settings (https://prnt.sc/MVogBFFUwEwK).

2. Quantity buttons and popup close button broken styles. To fix the issue you need to remove or leave empty ALL Elementor global style settings for forms (https://prnt.sc/CqxM8n0ul26O) and buttons (https://prnt.sc/oFRWEHCrFLHg) which was suggested in previous reply.

3. Mini-cart dropdown layout. By default, our theme mini-cart looks like it showed in the following screenshot (https://prnt.sc/Spe3Dejs4sHz). Here is the link to the following demo page (https://woodmart.xtemos.com/demo-fashion/demo/fashion/). Mini-cart dropdown layout on your site is changed via some third-party plugin, which can’t be affected by our theme setting. To restore the default mini-cart layout, please deactivate all third-party plugins except these ones and check again:

Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

Make sure you have cleared all your site cache in WP Rocket plugin (https://prnt.sc/XjBtFDGr5EY1) after done following changes.

Kind Regards

[Thora]

@juli:

Elementor says:

Issue: If a third party theme has a mini cart feature and the Elementor mini cart is disabled, the theme mini cart will show as empty even if it contains products.
Solution: Rollback to Elementor Pro version 3.11.7 until a fix is released.

And this version 3.11.7 is the one with the security fix, not 3.12.x, as you can see in the changelog.
Downgrade is possible in the backend via “Elementor > Tools > Version Control” via second dropdown.

• This reply was modified 3 years, 7 months ago by Thora.

Thats what Elementor says …

Hi Robert,

Thank you for contacting Elementor Support. I hope you are safe and doing good today.

I understand you are facing issues with your cart not working and are showing empty, and I am here to help you.

This happens in rare cases, and in most cases, it is related to some kind of caching. The problem is with how Elementor handles the mini cart Ajax function. This error is encountered when using WP Rocket or any other cache plugin or your server has some kind of cache enabled. I suggest checking with your web hosting about this since they can check error logs to see if something is captured.

Please be advised as well that this is related to a known bug and a full report has been made already. Our developers are aware of this and are working on it. A full report has been created, but the root cause is still unknown since it rarely happens on certain server configurations or with specific cache plugins.

What I will do now to help you is to add your vote to the report to make its priority even higher. You can keep an eye out for when this has been addressed in one of the future plugin updates by checking on the changelog of Elementor.​​​

We are doing our best to have a stable and well-tested product as much as possible. Glitches like this simply happen, and we apologize for this and for any inconvenience you may have because of this.

Thanks for letting us know about this as it helps us create an even better product in the future.

Please feel free to recontact us should you have other questions or if you require further assistance.

Have a safe day ahead and take care.

BUT: I´ve turned caching off and it still didn´t work, And I´m on Siteground. So should be a common case and more users should have the same problem, I think.

So rolling back elementor pro to an older version fixed my issue with an empty sidebar (cart).

Hi

Could you maybe explain to me what could be doing this then. I have almost no plugins installed. And still I have the empty cart issue. Apparently I only have it and I have in every browser. Strange isn’t it. If walk to my computer now I can reproduce this error. So please help me. Can’t you test something with their plugin. Your theme should be woocommerce compatible. This also means it should work together with payment plugins. This is a stupid issue to have and no one wants or can help me. I paid for this theme and want to know how this can be. That one plug-in from a payment developer partner from stripe is not working with your template. What can be interesting when everything else works. With all the plug-ins I work … no issues now
How is it possible that you cannot reproduce this error. How. I am trying to understand but i cannot. The videos are very clear and I show you everything. You can see I am having this issue. So you know it’s there so why respond every time with I cannot reproduce. Are you also testing this staging site that I have set up? Not the live site right? This one has a different payment plugin that works.

Hi there,
I have tested many times now and contacted also developers of payment plugin. They will look into it also. We think it has something to do with their plugin conflicting with the mini-cart. I tested everything. Even without Woodmart Core, Only the theme activated. and still i got the empty cart issue. With a different theme i don’t have this. But they don’t have the mini-cart on the side like your theme has.
It has to do something with this.
Kind regards,
Tim

HI there,

I know it works sometimes.
But for sure the error will pop up after several tries. Try it. At least 10 times. And play with quantities.
It can not be that i have this issue and you don’t. That cannot be. It’s impossible.
Because when i try now i 100% for sure… i will have the empty cart issue on the same staging site.
I can reproduce it if i want i a few minutes.

Kind regards,

Tim

A few times it works, but you need to do it several times in a row.

Hi there,

Were you able to reproduce the empty cart issue on your mobile phone or tablet.
I have tested the staging environment and it still reproduces the error on my end when i try to do it on my iphone 11 pro or tablet ipad pro and very very occassionally on the desktop.

I tried other payment plugins and with none of them i experience the empty cart issue. But off course the plugin that i want to use has this strange issue.

So maybe something is conflicting with this payment plugin and the theme.

Kind regards,

Tim

I have tested 3 other payment plugins and they work and don’t have the empty cart issue.
But the Payment plugin i want has every time the empty cart issue. Especially on iphone.
I especially took the second best hosting.
CPU 12 cores
RAM 8 GB
But this i also not fixing the problem.
Now i have read on the internet that some hosting companies have special settings for the Eliminate Cart Fragments with Live Cart or something. Is this the issue?
It is a very strange issue.

Other people also posted about this issue:

https://xtemos.com/forums/topic/regarding-empty-cart-after-buy-button-or-add-to-cart/

I have the same issue.

I also tested it without the Tiered Pricing plugin and still i got the empty cart issue.