Theme license Q&A

Where to get a purchase code?

1. Log into your Envato Market account.

2. Hover the mouse over your username at the top of the screen.

3. Click “Downloads” from the drop-down menu.

4. Click “Download” next to the item for which you need the purchase code.

5. Click “License certificate & purchase code” (available as PDF or text file).

Here is an example of a PDF License certificate and purchase code:

How to activate the theme?

You can activate the theme during installation in the theme wizard.

In the event that the setup theme wizard has been skipped and it is necessary to manage the theme configuration, it is possible to do it manually via WoodMart -> Theme license.

How to move a license to a new domain?

All you need to do is to deactivate the license in your WordPress dashboard or in your account on our website. Then you will be able to transfer the license without any issues.

Is it possible to use 1 license key for multiple websites?

No, you cannot use 1 license for multiple websites, 1 regular license can be used for 1 website therefore if you have multiply websites, each website should have a separate license.

Is it possible to activate the theme on the staging platform?

Yes, the license key can be activated on the staging platform as well (clone of your live website).

Got the theme from the developer but without the purchase code.

If you were given our theme without activation by the developers, then you need to request an activation key from the developers and activate the theme. If the developers do not have a key, then you need to buy a license for ThemeForest, otherwise, you will not receive new updates and support from the developers.

How to extend or renew the support period?

In order to renew the support component on an item, please follow these steps:

1. Log in to your ThemeForest account
2. Hover over your username and click “Downloads” from the drop-down menu.
3. The downloads section displays a list of all the items purchased using your account.
4. Click on “Renew support now!” or “Extend now” next to the item you wish to renew the item support for and that’s it!

Renew

Extend

The last step is to log into your account on the forum and click “Update” to update the final date on the forum.

The cost of support is determined by the type of support and is calculated as a percentage of the item price (the price paid to the author for the item license). You can read more detailed information here.

Does the ability to download the theme disappear when the support ends?

Once you buy a theme, it’s yours forever, so in this case, you can download it at any time, even when the support ends.

Do you have to pay for the theme every year?

You do not need to purchase the license every year for the WoodMart theme. You pay once and forever.

Activation error.

You need to manage all your purchase codes in your account on our website xtemos.com

From there, you can remove your old activations for domains that are no longer in use. Then you will be able to activate the theme on the new domain.